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It Assistant Jobs in Rome, NY (NOW HIRING)

MA Polce

Senior Network Engineer

Rome, NY · On-site

$75K - $110K/yr

... proactive IT infrastructure support and operations management across multiple IT infrastructure ... Act as SME to assist in interpreting customer requirements; speak with customers or prospects to ...

Booz Allen Hamilton

Cloud Cybersecurity Engineer

Rome, NY · Hybrid

$61K - $141K/yr

... (IT) systems meet the organization's Information Assurance (IA) and security requirements. You'll assist in defining the organization's preferred state and risk thresholds and analyze actual state ...

Cna

General Liability Claims Consultant

Dewitt, NY · Hybrid

$72K - $141K/yr

CNAutilizesAI-enabled technology during the recruiting process. For more information, please visitourcareers page. CNA is committed to providing reasonable accommodations to qualified individuals ...

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It Assistant information

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How much do it assistant jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for it assistant in Rome, NY is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.31 per hour, depending on experience, location, and employer.

What is an IT assistant?

IT Assistants are professionals who provide technical support and assistance to an organization's staff and IT department. Their duties typically include troubleshooting hardware and software issues, setting up equipment, helping users with computer problems, and maintaining IT systems. They often act as the first point of contact for technical issues, ensuring that technology runs smoothly so that employees can work efficiently. IT Assistants may also assist with installing new software, updating security protocols, and managing user accounts.

What are the key skills and qualifications needed to thrive as an IT assistant?

To thrive as an IT Assistant, you need foundational knowledge in computer hardware, software troubleshooting, and network basics, often supported by an associate degree or certifications like CompTIA A+. Familiarity with help desk ticketing systems, Microsoft Office Suite, and operating systems such as Windows and macOS is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude make someone stand out in this role. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and maintaining smooth IT operations.

What are some common challenges IT assistants face when supporting end-users, and how can these be effectively managed?

IT Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex solutions to non-technical users. To manage these challenges effectively, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing clear communication strategies and staying updated on the latest software and hardware can help IT Assistants resolve problems more efficiently and provide excellent support to team members.

What is the difference between It Assistant vs Network Technician?

AspectIT AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, Help Desk, SupportData Centers, Network Installations
Primary ResponsibilitiesHardware/software support, user assistanceNetwork setup, troubleshooting, maintenance
Industry UsageIT support across various sectorsNetworking companies, ISPs, large organizations

While both roles support IT infrastructure, an IT Assistant primarily provides user support and handles hardware/software issues, whereas a Network Technician focuses on network infrastructure, setup, and troubleshooting. The roles often overlap but differ mainly in scope and specialization.

Are there low entry IT assistant jobs?

Yes, entry-level IT assistant positions often require minimal experience and may only need basic knowledge of computer hardware, software, and troubleshooting. These roles typically offer on-the-job training and can serve as a starting point for a career in IT, with some positions requiring certifications like CompTIA A+.

Which IT assistant job is easiest to get into?

Entry-level IT assistant positions are generally the easiest to obtain, often requiring minimal prior experience and basic technical skills such as troubleshooting, hardware setup, or software support. These roles may also accept relevant certifications like CompTIA A+ and typically have lower educational requirements, making them accessible for beginners entering the IT field.
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Infographic showing various It Assistant job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,642 per year, or $21.5 per hour.

Senior Network Engineer

Rome, NY • On-site

MA Polce
IT Services • 11 - 50 employees
Learn more about MA Polceexternal

$75K - $110K/yr

Full-time

Medical, Retirement

Re-posted 27 days ago

Job description

Join a people-first, flexible company that puts employees first. We're proud to be consistently named one of CNY's Best Places to Work and recognized by MSSP Alert as a 2025 Top 250 Managed Security Service Provider for the sixth consecutive year.
Enjoy a balanced 37.5-hour work week, 100% employer-paid health insurance, an automatic 4% 401(k) contribution, and a culture that champions growth, learning, and work-life balance. We believe great work happens when you're supported-both on the job and beyond.
Please Note: This is an in-person role based out of our Rome or Syracuse offices. **You must live in Central NY to apply ** You must be legally authorized to work in the United States **
Job Title: Senior Network Engineer - Professional Services Job Description
Department: Services
Reports To: VP of Strategy and Business Development
Job Summary
The Sr. Network Engineer works as part of a professional services team responsible for providing proactive IT infrastructure support and operations management across multiple IT infrastructure platforms (on-premise, private cloud, public cloud).
The role of the professional services team is to develop standards, best practices and deliver common IT operations management tasks consistently across a diverse client base, ensuring high quality service delivery and superior IT operations management for our clients.
The Senior Network Engineer is a specialist in the network domain and has a broad, general knowledge of the systems domain.
The Senior Network Engineer is the internal SME for technical tools, services and technologies and strives to automate manual work wherever possible within the service delivery areas. The Sr. Network Engineer must balance confidentiality, integrity and availability.
Essential Functions:
  • Provide technical specifications for a quote or proposal and prepare accompanying material such as SoW.
  • Act as SME to assist in interpreting customer requirements; speak with customers or prospects to understand their needs and communicate this information to the Account Executive.

Network Management & Security:
  • Administer Network and Security devices (Firewalls, Routers, Switches, Wireless Access Points, etc.)
  • Work with internal teams to design, troubleshoot, and implement network designs
  • Perform hardware replacements & software upgrades (Firmware, IOS updates, patches, blacklist IPs, etc.)
  • Maintain network documentation for all clients along with monitoring and alerting
  • Responsible for network performance management, tuning and capacity planning
  • Other duties as assigned
  • Implementing and managing MFA solutions

VoIP Phone System Management:
  • Manage and maintain Cisco Webex and Call Manager VoIP phone systems
  • Perform VoIP phone systems patching and upgrades

Tools and Automation:
  • Setup, configuration and management of network monitoring and alerting
  • Setup, configuration, and management of network monitoring and alerting
  • Develop automation routines and scripts to streamline tasks (patching, reporting, configuration changes)
  • Develop automated reports to provide metrics to other teams
  • Research and strive to further improve existing automation where possible.

Documentation & Standardization:
  • Develop and maintain Standard Operating Procedures (SOPs) or playbook for basic operation of each facet of the network infrastructure
  • Maintain Documentation for network management tools and services
  • Maintain change management records

Operational and On-Call Duties:
  • Ensure device configuration are update to say and accurate within inventory software
  • Ensure device configuration are up to date and accurate within inventory software
  • Complete daily, weekly, monthly infrastructure maintenance
  • Monitor ticketing system to ensure issues are addressed and provide follow-through with customer until resolved
  • Schedule and manage planned maintenance windows
  • Develop Subject Matter Expertise in network management and operational best practices.
  • Participate in the "After Hours On-Call Support" rotation
  • Works off-shift, nights, holidays and weekends as needed to support problem resolution or infrastructure upgrades
  • Other duties as assigned

Required Qualifications:
  • BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience
  • CCNA Certification
  • Minimum of 3 years' experience in network management, TCP/IP fundamentals (DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), Routing and Switching
  • Customer Service oriented, detail-focused, and ability to work under stressful situations
  • Excellent oral and written communication skills, including the ability to interact effectively with customers, support staff, sales team, vendors and peers.
  • Excellent organizational skills with ability to team with others to develop and deploy projects and solutions.
  • Ability to obtain and maintain security clearances for our clients (if needed)
  • Successful background check
  • Hold a valid drivers' license and be able to commute to client locations

Preferred Qualifications:
  • Experience managing Cisco, Meraki, Fortinet, Ubiquiti, or other enterprise network devices
  • Advanced certifications such as Cisco Certified Network Professional (CCNP) or higher
  • Experience with VoIP solutions (Cisco Webex, Cisco Call Manager, etc.)
  • Experience with network monitoring tools
  • Experience with NextGen Firewalls (NGFW)
  • Experience with Cisco Firepower

Certification(s):
  • CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) preferred
  • Fortinet Certified Professional (FCP) preferred

Education:
  • BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience

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