Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
The opportunity
Job Summary
International Student Servicesis seeking astudentworker as anI-TeamFront Desk Assistantwithinour office inthe Green Center.I-TeamAssistants providesupport and assistance tostaffmembers, current students, andalum.This position's primary focus is tobe the initialpointperson to greetvisitorsand answergeneralquestions.Assistantswillalso support ISS programs.As an I-TeamAssistant, you will gain valuable professional experience while making a meaningful impacton our students andcampuscommunity.
This student leader will gain meaningful experience in event planning, peer engagement, digital communication, and administrative operations while developing essential skills aligned with the NACE Career Readiness Competencies.
Job Responsibilities
Office and Administrative:
- Be present, attentive, and accessibleto provide a warm, professional welcome tovisitorsin person and on the phone, answering inquiries and directingindividuals toappropriateon-campus and communityresources.
- Be knowledgeable of andassiststudents in navigating SNHU's web platforms, including mySNHU, the ISS Booking System, Service NowPortaland Brightspace.
- SupportISSstaffbyaccepting and distributing mail/packages;tracking and organizingdepartmentand program supplies.
- Maintain the front office's professional appearance and shared spaces, including the Green Center Living Room.
- Attend I-Team meetings and trainingsessions asrequired.
- Assist the ISS Associate Director with signature events(i.e.,ourmonthlyCooking and Conversations, International Education Week,Escape to the Islands,etc.,)through eventplanning,support,realizationandclean up.
- Supportprogrammarketing,includingdesigning flyers,developingsocial mediacampaignsandcreating promotional videosviaCapcutfor Instagram and other channels.
- Create, schedule, and analyze content to increase engagement with the ISS community.
New Student Check-In and Orientation:
- Activelyparticipatein three check-ins and orientations per year (December/January, April/May,&August), welcoming new international students and providing essential information about SNHU services and programs.
- Assistwith theimmigration document scanningprocessduring check-in.Maintainingconfidentiality ofalldocuments.
- Present during orientation on ISS services, programs, andmySNHU; provide campus tours as needed.
Minimum Qualifications
- Enrolled as an on-campus student at SNHU.
- MUST be available forshiftsMonday -Friday betweenthe hours of10:00 am - 3:00 pmforapproximately 10-15hours per week.
- Punctual,reliableandself-motivatedin fulfilling responsibilities.
- Effective communication skills and respectfulness.
- Competencywith usingoffice equipment.
- Willingness to adapt to a dynamic work environment.
- Ability tomaintainconfidentiality.
- Interest in supporting SNHU's international student community.
Preferred Qualifications:
- Previousexperience in customer service.
- Knowledge of social media and content creation.
- Experience with Microsoft OfficeSuite ofprograms.
Learning Outcomes (NACE Competencies):
Communication: Develop verbal, written, and interpersonal communication skills by assisting students, welcoming visitors, creating promotional materials, and presenting information during orientation and events.
Professionalism: Demonstrate accountability, ethical behavior, confidentiality, and reliability while supporting office operations, student services, and campus programs.
Teamwork: Collaborate with ISS staff and student employees to support daily operations, plan events, and contribute to shared team goals.
Critical Thinking: Apply problem-solving and sound judgment to respond to student inquiries, navigate campus resources, and adapt to changing office and event needs.
Technology: Strengthen digital fluency by utilizing mySNHU, Brightspace, ServiceNow, the ISS Booking System, social media platforms, and other university technologies.
Leadership: Build leadership skills by taking initiative during orientations, events, and student engagement activities while serving as a welcoming resource for the international student community.
Career & Self-Development: Participate in meetings, trainings, and feedback opportunities to develop professional skills and continuously improve performance.
Equity & Inclusion: Foster an inclusive and welcoming environment by supporting students from diverse cultural backgrounds and connecting them with appropriate campus and community resources.
Work Schedule
- Approximately10-15hours per week.
- Scheduled shifts between10:00 am and 3:00pm, with occasional evening or weekend hours toassistwith events.
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.