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Isp Network Engineer Jobs in Michigan (NOW HIRING)

Ezee Fiber

Director, Operations

Troy, MI · On-site

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S ... network operations and industry best practices across construction, engineering, and service ...

Ezee Fiber

Project Specialist, Permitting

Troy, MI

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S ... Remove barriers to execution by collaborating across engineering, construction, and external ...

Ezee Fiber

Technician I, OSP Field Operations

Troy, MI · On-site

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S ... network. This position is ideal for individuals with a background in FTTH installation and fiber ...

CS Erickson

Structured Cabling Technician

Grand Rapids, MI · On-site

$20 - $25/hr

We offer solutions from electrical engineering to AV equipment and installation. More than just ... Your expertise in network cabling, fiber optics, and industry standards will be crucial in ...

Ezee Fiber

Project Specialist, Permitting

Troy, MI · On-site

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S ... Associate degree or higher in Engineering, Telecommunications, Construction Management, or a ...

Ezee Fiber

Project Specialist, Permitting

Troy, MI · On-site

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S ... Associate degree or higher in Engineering, Telecommunications, Construction Management, or a ...

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Isp Network Engineer information

What is an ISP network engineer?

An ISP Network Engineer is responsible for designing, implementing, maintaining, and troubleshooting an Internet Service Provider's (ISP) network infrastructure. They ensure reliable and high-speed connectivity for customers by optimizing network performance, configuring routers and switches, and managing security protocols. Their role also involves diagnosing network issues, upgrading hardware and software, and working with other teams to enhance network efficiency.

What are the key skills and qualifications needed to thrive as an ISP network engineer?

To thrive as an ISP Network Engineer, you need strong knowledge of network protocols, troubleshooting skills, and a degree in computer science or related field. Familiarity with routers, switches, firewalls, monitoring tools, and certifications like Cisco CCNA/CCNP or Juniper JNCIA are highly valued. Excellent problem-solving, communication, and time management skills help engineers support customers and coordinate with cross-functional teams. These capabilities are essential to maintain network uptime, resolve technical issues efficiently, and ensure reliable service delivery.

What are some common challenges faced by ISP network engineers, and how is the team structured to handle them?

ISP Network Engineers often face challenges related to maintaining high network uptime, diagnosing complex connectivity issues, and responding quickly to outages or security incidents. You will typically work as part of a dedicated network operations team that collaborates closely with customer support, field technicians, and sometimes directly with clients. Regular responsibilities include monitoring network performance, deploying new hardware, applying software updates, and troubleshooting escalated issues. The collaborative team environment and shared on-call rotations help ensure that critical problems are resolved efficiently and that service quality remains high for customers. This structure also provides valuable opportunities for learning and growth through exposure to a variety of technologies and real-world scenarios.

What are the most commonly searched types of Isp Network Engineer jobs in Michigan?

The most popular types of Isp Network Engineer jobs in Michigan are:

What are popular job titles related to Isp Network Engineer jobs in Michigan?

For Isp Network Engineer jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Isp Network Engineer jobs in Michigan look for?

The top searched job categories for Isp Network Engineer jobs in Michigan are:

Isp Network Engineer jobs near you
Infographic showing various Isp Network Engineer job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Director, Operations

Ezee Fiber

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Ezee Fiber rating

8.1

Company rating: 8.1 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

25th of 99 rated telecommunications companies

Job description

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026. 

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve. 


At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

As the Director of Operations, this role is responsible for driving the operational and strategic initiatives of the market. This leader reports directly to the Senior Vice President, General Manager for the market, and oversees multiple functional areas, including Door-to-Door (D2D) Sales, Community & Events, Facilities/Warehouse, and Field Services, ensuring these functions operate efficiently and align with the company’s broader goals.
 
This leadership position requires a balance of strategic thinking, hands-on operational management, and the ability to foster cross-functional collaboration. As Ezee Fiber’s boots-on-the-ground operational leader, the Director will play a critical role in guiding market growth, optimizing operational performance, and enhancing profitability while maintaining the highest standards of quality, safety, and compliance.

• Market Launch & Execution: Own the Michigan market launch from strategy through execution. Set the operating plan, align it to long-term company objectives, and adjust quickly as real-time field, permitting, and commercial conditions change.
• Cross-Functional Team Leadership: Build, lead, and develop cross-functional regional teams across construction, engineering, operations, customer install, and support. Drive accountability, fast decision-making, and tight coordination so the market moves as one unit.
• Operational Excellence: Deliver the network on schedule and on budget while holding the line on quality and safety. Remove roadblocks for project managers and field teams, prioritize critical path work, and keep production aligned with transport, light path readiness, and revenue targets.
• Financial Management: Own the market P&L. Allocate capital and resources where they produce the highest return; track performance against forecasts; and implement cost controls without slowing production or impacting customer experience.
• Stakeholder & Municipal Relations: Serve as the lead for municipal relationships across the region. Build and maintain partnerships with city leadership, engineering, and permitting teams; act as the primary point for escalations; and ensure Ezee Fiber is viewed as the most responsive and trusted operator in every community we enter.
• Performance Reporting: Establish and lead the reporting cadence for the region. Use production, financial, and service data to measure performance, identify gaps, and course-correct early. Provide clear, actionable updates to the SVP & General Manager and other senior leaders.
• Quality & Compliance: Ensure full compliance with all state, local, and company standards across permitting, construction, restoration, and customer operations. Establish quality assurance processes that scale as the regional footprint grows and protect the company’s brand in every community.

Directly supervise one or more employees. Carries out responsibilities in accordance with the organization's policies and applicable laws.  


Education and Experience Requirements:  Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field is preferred. (A Master’s degree or relevant advanced certifications in business or operations is a plus.). Five – ten years of senior-level operations management experience in a high-growth, complex environment. Proven track record of leadership in driving operational performance and growth, preferably in fiber-optic telecommunications or a related industry (e.g., construction, utilities, or logistics).
Knowledge:
• Industry & Operations: In-depth understanding of fiber-optic network operations and industry best practices across construction, engineering, and service delivery.
• Regulatory Compliance: Strong knowledge of municipal permitting processes, safety regulations, and quality standards to ensure full compliance in all regional activities.
• Business Functions: Broad understanding of key business functions (sales, community engagement, construction, network operations, customer support, etc.) and how they interconnect to drive market success.
Skills:
• Strategic Planning: Ability to develop clear regional strategies aligned with corporate goals and translate them into effective operational plans, adjusting as market conditions evolve.
• Financial Acumen: Proficiency in budgeting and full P&L management, with the ability to allocate resources effectively and implement cost controls while supporting growth.
• Project Management: Strong project leadership skills to coordinate complex, cross-functional initiatives, ensuring projects (network builds, market launches, service rollouts) are delivered on time and within budget.
• Team Leadership: Excellent people management skills – able to recruit, mentor, and lead high-performing teams. Demonstrated ability to foster talent development, accountability, and a positive, collaborative work culture.
• Communication: Exceptional communication and interpersonal skills. Adept at influencing and engaging stakeholders at all levels, and capable of representing Ezee Fiber in executive meetings, community forums, and customer interactions.
• Problem-Solving: Analytical and process-oriented mindset. Skilled at interpreting operational and financial data to identify trends, troubleshoot issues, and drive continuous improvement.
Abilities:
• Operational Agility: Adaptable and resilient in a fast-paced environment. Capable of managing multiple priorities and making sound decisions under pressure during high-growth phases or critical project situations.
• Change Leadership: Ability to guide teams through growth and organizational change. Fosters an innovative, “can-do” mindset and embraces continuous improvement to meet evolving business needs.
• Cross-Functional Coordination: Talent for breaking down silos and ensuring diverse departments work in unison. Able to drive cohesive execution among Sales, Construction, Engineering, Operations, and Support so that the region operates as an integrated unit.
• Relationship Management: Proven ability to build and maintain strong relationships with external stakeholders, including city officials, community leaders, and key business partners, effectively representing Ezee Fiber’s brand and values at the local level.
• Accountability & Initiative: High sense of ownership and accountability for regional results. Proactive in identifying and removing obstacles, implementing solutions, and upholding Ezee Fiber’s standards of quality, safety, and customer service at all times.
 
Core Competencies:
• Visionary Leadership • Communication & Influence
• Execution Excellence • Adaptability & Problem Solving
• Operational & Financial Acumen • Customer & Community Focus

Valid Driver’s License


The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this role, the associate is regularly required to analyze and interpret data, communicate effectively, and remain in a stationary position for extended periods of time. The associate will frequently access, input, and retrieve information using a computer and other standard office productivity devices.
 
The associate is regularly required to move about the office and corporate campus. This role may require the ability to occasionally lift or move items weighing up to 25 pounds and frequently lift or move items weighing up to 10 pounds.
 
The associate must also have the flexibility to work extended hours, including evenings or weekends, during critical project phases or emergency situations to support business objectives.

Travel may be required to support company operations, meetings, training, or field activities. Estimated travel is up to 10–20%, depending on business needs.

• Competitive compensation package
• Comprehensive medical, dental, and vision benefits 

• Employee Assistance Program (EAP)

• 401(k) with company match
• Paid time off and other generous benefit programs
• Tuition reimbursement

We are seeking candidates that are legally authorized to work in the United States without sponsorship.


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