Invoice Resolution Specialist Jobs (NOW HIRING)

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an amazing Specialist, Vendor Relations to fill this role, which is based in our Fort Lauderdale office. The Vendor Relations Specialist is responsible for managing and optimizing relationships with internal stakeholders and external vendors to ensure efficient, compliant, and value-driven procurement and vendor management processes. This role leads vendor performance evaluation, contract compliance monitoring, and strategic vendor engagement initiatives. The Specialist drives purchase order accuracy, invoice resolution, vendor account management, and continuous process improvement while ensuring adherence to company policies and industry best practices. This position collaborates closely with finance, legal, operations, and business units to align vendor strategies with organizational objectives and deliver measurable business value.

Here is a summary of what Princess is looking for in its Specialist, Vendor Relations. Is this you?

Responsibilities

• Vendor & Stakeholder Management: Builds and maintains strategic relationships with key vendors and internal stakeholders. Leads vendor performance reviews, negotiates service improvements, and ensures clear communication channels for issue escalation and resolution.

• Purchase Order & Transaction Management: Oversees the creation, tracking, and optimization of purchase orders. Ensures accuracy, timeliness, and proper documentation while identifying opportunities for process efficiency and cost savings.

• Invoice Management & Financial Reconciliation: Leads invoice validation processes, resolves complex discrepancies with Accounts Payable and vendors, performs detailed vendor account reconciliations, and ensures timely and accurate payment processing.         

• Compliance, Risk Management & Documentation: Ensures procurement activities comply with company policies and regulatory requirements. Conducts regular audits, maintains comprehensive procurement records, and supports internal and external audit activities.

• Process Optimization & Strategic Initiatives: Leads the development and implementation of vendor management best practices, standard operating procedures, and process improvements. Identifies and implements technology solutions to enhance vendor management efficiency.

• Performs other duties as assigned                                                                                         

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Finance, or related field required

• Advanced proficiency in Microsoft Excel, including data analysis and reporting

• Proficiency in Microsoft Office Suite and collaboration tools

• 5+ years of progressive experience in vendor management, procurement, supply chain, or finance operations

• Demonstrated experience managing vendor relationships and conducting performance reviews

• Proven experience with invoice validation, account reconciliation, and dispute resolution

• Experience working with enterprise procurement or financial systems (e.g., Oracle, SAP, ServiceNow, Coupa, or similar)

• Experience developing and implementing process improvements

• This position is considered Hybrid and follows the Company's schedule of four days in the office per week (Monday - Thursday)

• Beginning in 2028, this position will remain on the same Monday -Thursday in-office schedule but will transition to our new headquarters in the Miami, FL area.

What You Can Expect 

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture... Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com