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Investigation Coordinator Jobs (NOW HIRING)

Allied Solutions LLC

Investigation Coordinator

Carmel, IN · On-site

$19.25 - $26/hr

The Investigation Coordinator position will primarily involve a QA workflow/process aimed at product providers and will include the gathering of product level data as well as the resolution of the ...

Allied Solutions LLC

Investigation Coordinator

Carmel, IN

$19.25 - $26/hr

The Investigation Coordinator position will primarily involve a QA workflow/process aimed at product providers and will include the gathering of product level data as well as the resolution of the ...

Farmer Veteran Coalition

Your Role: Sr. Quality Assurance Associate - Investigation Coordinator Your Responsibilities: * Coordinate and oversee daily activities within the site deviation management system * Lead and support ...

Mosaic

Investigations Coordinator

Omaha, NE · On-site

$60K - $65K/yr

Investigations Coordinator Location: Remote with 50%-75% travel required About the Position Are you a sharp, objective truth-seeker looking for a career where your investigative instincts directly ...

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How much do investigation coordinator jobs pay per year?

As of Sep 9, 2026, the average yearly pay for investigation coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Investigation Coordinator job openings in the United States as of September 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $57,869 per year, or $27.8 per hour.

Investigation Coordinator

Dakota Dunes, SD

Allied Solutions LLC
Finance and Insurance • 1 - 5K employees
Learn more about Allied Solutions LLCexternal

$19 - $25.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Allied Solutions rating

7.9

Company rating: 7.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

187th of 315 rated insurance

Job description

This position is responsible for the daily activities associated with ancillary product refund cancellations that must be adjudicated for Allied's lender client base. The Investigation Coordinator position will primarily involve a QA workflow/process aimed at product providers and will include the gathering of product level data as well as the resolution of the quote investigation process within the larger Refund Plus workflow. Position will also focus on obtaining and maintaining the most up to date information for dealers/providers and inputting said data into various systems. Additionally, the Investigation Coordinator will be tasked with resolving priority loans or those loans which have become aged and need manual intervention to complete within operational and client level SLAs.Job Duties and Responsibilities:

Data Entry, Analysis, and Database Maintenance - 10%

  • Analyzing and comprehending various documents for pertinent information necessary.
  • Inputting data into various technology platforms to execute automated processing.
  • Utilize external client programs to retrieve necessary documentation for cancellation process.
  • Reviewing intake materials processed by other parties to ensure all information is accurate.
  • Data entry with information obtained for current dealer/provider contact information and the maintenance of master contact lists.

Communications Servicing - 30%

  • Investigate flow of funds for quote information due from cancelation of ancillary products via follow up contacts with either dealers, providers or the client by way of emails, phone calls, faxes or letters.
  • Attend various meetings via Teams or in office with either external or internal parties related to Coordinator processes for collaboration needs.
  • Contacting dealers/providers for current contact information via phone/email/internet search.

Problem Solving - 25%

  • Ensuring compliance due to state driven requirements related to product cancellations and flow of funds.
  • Able to multi-task while navigating within the environments of multiple systems.
  • Work within multiple programs and formats to ensure quote information and intake data ingestion between internal areas are accurate and efficient processes.
  • Determine discrepancies between provider quoted refund, and various sources of estimated refund data.
  • Locate and document missing contract bookings with providers, utilizing resources internally or externally, such as document storage, dealer communications, etc.

Priority Research - 30%

  • Creation and brainstorming of development of new and improvements for processes and procedures.
  • Investigate various scenarios of quote statuses to ensure accurate refunds to the consumer and meet state regulations.
  • Conduct research on specific product contract language to properly resolve product cancellations.
  • Reviewing secondary technology platforms to complete research to clear pending cancellations.
  • Prioritize workload based on variable client-facing or internal SLAs.

Other duties assigned - 5%

  • Other special projects and duties as assigned.
Qualifications (Education, Experience, Certifications & KSA):
  • High school diploma or GED required.
  • Less than 1 year of work-related experience required.
  • Access to outside programming systems needed for documentation work. Examples: RFP program, Cox automotive, and client documentation programs needed to obtain product contracts.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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#LI-Onsite

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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