Internship Virtual Call Center Jobs in Boca Raton, FL

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The purpose of the Elite Retail Merchandising Specialist is to be a full time dedicated BDS Rep conducting break-fix, installation, and ad-hoc maintenance work, in addition to general merchandising tactics. Responsibilities include installing/building displays, end caps, fixturing, and maintenance of those displays, PLANOGRAM reset, conducting break-fix repairs, and in-market training for other area representatives.

Here's how we'll support you consistently in this role:

• Dedicated BDS Field Manager
• Paid training conducted virtually, online and in-store
• Instructional videos available through a user-friendly app, guiding you through each step
• Virtual call center for live support

Take a look at our videos showcasing Why You Belong at BDS and A Day in the Life of a BDS Retail Merchandising Specialist. Apply today and embark on a new career journey!

WHAT WE OFFER

• Competitive pay
• Weekly pay and early wage access - get paid when you need it
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training both online and in-store
• Paid drive time and mileage between store locations
• Monthly phone reimbursement
• Reimbursed toolkit
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependent, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employee

WHAT YOU'LL DO

• Install and/or build displays, fixturing, and endcaps, involving the setup of security, cabling, wiring, monitors/media players, and audio connectivity
• Troubleshoot and resolve issues necessary to ensure displays are fully functional and meet maintenance requirements
• Lead Teams on multi rep projects. These projects could be full 8-hour days and may require travel into the market (up to 120 miles)
• Meet Ad-hoc maintenance requirements which include:
• Store service within 48-72 hours
• Independently troubleshoot and enable a fully functional display given necessary parts
• Report the status of each store visit accurately to show success in achieving objectives
• Perform general merchandising functions including but not limited to reset PLANOGRAMs, POP, and pricing/fact tags
• Build in-store relationships
• Participate actively in weekly conference calls
• Complete administrative tasks, including but not limited to scheduling reports within 24 hours of program launch, enter data/reports same day and report visits by project end date
• Complete certification to conduct one-on-one training for other BDS market reps as necessary regarding break-fix and merchandising work
• Complete/pass certification (online and in-store) in Best Buy to use machines such as Big Joe/Little Joe and possibly fork-lifts
• Other tasks as requested by management

WHAT YOU'LL BRING

Experience and Education:

• High school diploma or equivalent required
• Experience in building displays, fixturing, monitor cabling/connectivity
• Experience using tools required to maintain displays
• Experience in troubleshooting and fixing display issues, i.e., light fixtures, malfunctioning buttons, computer/tablet/Smartphone demo-related issues, software reboots, electronic component connectivity, etc.

Skills and Attributes:

• Must have good verbal and written communication skills
• Detail oriented and highly organized
• Ability to independently manage an account base
• Able to read schematics and correctly connect components
• Always display a professional demeanor
• Must be proficient using your personal Smartphone/Tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store and schedule visits
• Ability to drive on behalf of the company in compliance with company guidelines with reliable transportation, a valid driver's license, and proof of auto insurance
• Must make the commitment to complete the market area's minimum weekly or special project hours request
• Must have a basic toolkit
• A basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone

Availability and Logistics

• Travel up to 120 miles with paid Drive Time and Mileage per company policy
• Available to work 40 hours per week minimum and 45-50+ per week hours based on the needs of the business. Monday through Friday (starting at 8am), with occasional weekend work
• Any hours exceeding 40 in a workweek will be communicated in advance by leadership, to the extent possible. All hours and shifts comply with state and local requirements for wages, hours, overtime, and rest break guidelines

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to:

• Regularly stand, walk, bend over, reach overhead, crouch, kneel, balance, grasp, push or pull, talk and/or hear, and drive
• Always lift and carry supplies into the store up to 10 pounds
• Regularly lift and carry up to 40 pounds
• Frequently lift and carry up to 25 pounds
• Occasionally lift up to 100 pounds with support from a 2nd person
• Work 8 hour resets when necessary
• Climb a ladder more than 10ft. tall
• Continuous hand/eye coordination and fine manipulation

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

BDS Connected Solutions. ("BDS") is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today's disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.

All your information will be kept confidential according to EEO guidelines.