Internship Ukg Pro Jobs (NOW HIRING)

Description
MM Hayes is seeking highly motivated individuals to join our UKG Practice as a UKG Ready Solution Consultant to help us fulfill the organization's growth initiatives across North America. This role is ideal for an individual with domain knowledge in one or all of the following areas: Payroll, Time and Labor, Employee Scheduling, HR, and Benefits and enjoys working with clients to improve their processes and get the most out of their software applications.
As a UKG Ready Solution Consultant, you'll be responsible for assessing client requirements, translating those requirements into design documents, using the design documents to configure the UKG Ready TLM, HR, Payroll or Scheduling solution, assisting clients with testing the configuration, providing training and knowledge transfer for clients during the implementation and delivering high quality support to the client after the client has started using the software in a production environment, as well as positioning MM Hayes as a long-term partner in their success.
Key Responsibilities
• The role will assist clients with the use and usability of the UKG Ready application.
• Work closely with other UKG resources on new client implementations, system reviews, and change order projects.
• Provide technical on-site and remote application support to clients, answering complex questions on function and usage of product.
• Provide Help Desk support of inbound calls, emails, and support tickets as needed.
• Provide both pre-sales and service support where domain or product expertise does not exist within the client organization.
• Proactively consult on best practice methodology to ensure client success.
• Prioritize issues and respond appropriately to multiple critical situations.
• Analyze client configurations and think out of the box to resolve and/or work around setup issues.
• Drive all client system requirements and collaborate with client and MM Hayes resources for project-related decisions.
• Research application questions by setting up scenarios and testing the application.
• Maintain a high level of enterprise competence, coordinate development and assignments, and identify, capture and share expertise.
• This position may require after-hours work on weekdays and weekends along with travel to client sites as required by the business.
Qualifications
The role will require the right individual to assist clients with the use and usability of the UKG Ready application and troubleshooting and resolving issues while providing exceptional service. The successful individual will have:
• Bachelor's degree in Business, Information Technology, Human Resources, Accounting, or a related field, or equivalent combination of education and experience.
• Strong interest in technology, software applications, and helping clients solve problems.
• Demonstrated analytical and problem-solving skills with the ability to investigate and resolve issues.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and prioritization skills.
• Ability to work independently while also collaborating effectively as part of a team.
• Comfortable learning new software applications and technical concepts.
• Strong computer skills, including Microsoft Office and web-based applications.
• Customer service, internship, help desk, technical support, or project-based experience is a plus.
• Knowledge of HR, Payroll, Time & Attendance, ERP, or workforce management systems is helpful but not required.
• Exposure to UKG Ready, UKG Pro, Workday, NetSuite, ADP, or other business applications is a plus.
• Experience with data management, spreadsheets, reporting, or system integrations is a plus.
• Ability to present information professionally in person, virtually, and over the phone.
• Desire to learn about HR, Payroll, Time & Attendance, and workforce management concepts.
• Commitment to providing exceptional client service and building strong client relationships.
Travel
Travel may be required for this role as needed, based on client requirements.
Compensation
$60K - $75K (may vary depending on experience)
§ A 401k plan with a generous profit-sharing contribution
§ Multiple health insurance plan options, with some plans nearly 100% company paid (including family coverage)
§ Dental insurance, with employee coverage company paid
§ Life insurance