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Internship Remote Help Desk Technician Jobs (NOW HIRING)

Fourteen Foods

... technician or other customer support role. * A minimum of 3 years working in a help desk environment. * Tech savvy with working knowledge of office automation production, databases, and remote ...

ResolveSoft Inc

$55K - $70K/yr

This position oversees a team of technicians delivering enterprise-wide end-user support in a high-profile federal environment. The Help Desk Lead ensures professional, courteous, and timely ...

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months (Possibility of extension) Interview Mode: In person Responsibilities: * Provides technical assistance and support for ...

AA2IT

Help Desk Support I

Charlotte, NC · Remote

$19.50 - $26.25/hr

IT Service Desk Support Agent This is for remote Service Desk agents who must be in the USA and have a good internet connection. Our IT Service Desk Support Agents coordinate, diagnose, and ...

AA2IT

Help Desk Support I

Charlotte, NC · Remote

$19.50 - $26.25/hr

IT Service Desk Support Agent This is for remote Service Desk agents who must be in the USA and have a good internet connection. Our IT Service Desk Support Agents coordinate, diagnose, and ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · Remote

$45K - $47K/yr

... Technician* Serve as 24x7x365 centralized Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Looking to grow your IT support career in a high-impact, fast-moving ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... junior technicians, ensuring consistent service quality Provide onsite and remote support for ... help desk best practices Experience overseeing computer inventory, loaner programs, and AV or ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... junior technicians, ensuring consistent service quality * Provide onsite and remote support for ...

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Internship Remote Help Desk Technician information

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How much do internship remote help desk technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for internship remote help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Internship Remote Help Desk Technician vs Remote Help Desk Technician?

AspectInternship Remote Help Desk TechnicianRemote Help Desk Technician
Required CredentialsTypically pursuing or recent graduate, basic IT knowledgeUsually requires relevant certifications (e.g., CompTIA A+), more experience
Work EnvironmentInternship setting, training-focused, part-time or temporaryFull-time or part-time remote support role, more independent
Employer & Industry UsageEntry-level positions in IT support, often in tech companies or MSPsEstablished remote support roles across various industries

The Internship Remote Help Desk Technician is an entry-level, training-focused role ideal for students or recent graduates gaining IT support experience. In contrast, the Remote Help Desk Technician typically requires more experience and certifications, providing ongoing remote technical support. Both roles serve similar industries but differ mainly in experience level and responsibilities.

What cities are hiring for Internship Remote Help Desk Technician jobs?

Cities with the most Internship Remote Help Desk Technician job openings:

What are the most commonly searched types of Remote Help Desk Technician jobs?

The most popular types of Remote Help Desk Technician jobs are:

What states have the most Internship Remote Help Desk Technician jobs?

States with the most job openings for Internship Remote Help Desk Technician jobs include:

Internship Remote Help Desk Technician jobs near you
Infographic showing various Internship Remote Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Analyst

Fourteen Foods

On-site, Remote

Full-time

Posted 9 days ago

Fourteen Foods rating

4.1

Company rating: 4.1 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

102nd of 107 rated fast food restaurants

Job description

NOTE: THIS IS A FULL-TIME POSITION AND WILL BE FULLY ON-SITE AT OUR OFFICE IN FRANKLIN, TN. Candidates must have unrestricted authorization to work in the United States for any employer. This position is not eligible for visa sponsorship, transfer of sponsorship, or relocation assistance.
Position Summary: The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The other role is to support the business by taking calls on behalf of the Restaurant Advocacy team to support the business from employees who encounter issues at the store level and provide support to escalate or resolve those issues quickly. This position is required to be 100% in office. This position additionally requires on-call on a rotating, regular basis.
Communication and teamwork will be at the center of the role. The Restaurant Advocate and IT Helpdesk teams deal with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people's needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the team's problems.
The IT Helpdesk Analyst I is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. As a Restaurant Advocate Representative, escalation of issues to Subject Matter Experts (SMEs) is crucial to ensure business continuity.
Essential Functions:IT Helpdesk Representative (90%):
  • Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.
  • Effectively identifies service desk issues and resolves or escalates problems appropriately.
  • Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.
  • Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.
  • Supports the Service desk tools, processes, and vendor relationships as appropriate.
  • Prioritizes work efforts and communicates with business units and end-users.
  • Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.
  • Configures, repairs, & maintains hardware for stores or office users and ships the equipment as necessary.
  • Provides shipping and tracking assistance for all IT equipment.
  • Utilizes basic hand tools to fix hardware or equipment.
  • Helps the team keep workstations and office area clean and organized.
  • Assists with various projects, including with outside departmental members.
  • Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.
  • Participates in inventory tracking, counting, and organization.
  • Remotely assists IT Field Services Technicians completing on-site troubleshooting.

Restaurant Advocate Representative (10%):
  • Evaluate what are critical issues needed to keep store running.
  • Answer main phone line for Restaurant Advocate to create critical/urgent tickets.
  • Provide timelines for resolution, communicating to all parties involved throughout lifecycle.
  • Coordinated outside Vendor services performed, follow up.
  • Coordinate areas of expertise with appropriate Subject Matter Experts to resolve issues. These departments include, but are not limited to:
  • Store Operations - store supply, general maintenance/upkeep (trash, landscaping, snow removal, hood service, Uniform Orders, cake supplies, Food Vendor issues, Management of TUAU submissions and response, DQ cakes.com
  • Financial Data and Reporting - SPLH sales forecasting, Par Levels, Power BI scorecard reporting, Deposit issues, Bank concerns, Ceridian clock-in issues, Data Central inventory issues (critical counts, EOM inventory)
  • Marketing - POP, signage (building, reader boards, highway signs, coupons, PLU #'s, Fundraising
  • Human Resources- payroll questions, Ceridian questions, Benefits inquiries, Employee injuries and work comp claims, employee relations

Qualifications:
  • Proven experience as a help desk technician or other customer support role.
  • A minimum of 3 years working in a help desk environment.
  • Tech savvy with working knowledge of office automation production, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • AA/AS in IT or Computer Science or relevant field experience.
  • CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.
  • Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.

Competencies:
  • Customer Service
  • Communication Skills
  • Ability to learn quickly
  • Troubleshooting/problem-solving skills
  • Ability to work well under pressure
  • Adaptability
  • Teamwork skills

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