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Internet Help Desk Technician Jobs (NOW HIRING)

CFS

Help Desk Technician

Keenesburg, CO · On-site

$47K - $58K/yr

This is an excellent opportunity for someone who enjoys supporting users, managing devices, and building a long-term career in IT. Help Desk Technician Salary: $47,000 - $58,000 Why This Opportunity ...

Planet Depos LLC

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Job Type Full-time Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are ...

Omniscius Consulting

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

Our client is seeking candidates for a Help Desk Technician to support a DoD customer in Orlando, FL. Qualified candidates must have an active DoD Secret clearance. The Help Desk Technician shall ...

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person ... High-speed internet reimbursement up to $40/month * $40/month cellular phone allowance * 8 paid ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and ...

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person ... High-speed internet reimbursement up to $40/month * $40/month cellular phone allowance * 8 paid ...

IT360 Inc

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person ... High-speed internet reimbursement up to $40/month * $40/month cellular phone allowance * 8 paid ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite ...

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

We are looking for a competent full time Helpdesk technician to provide support both remotely and ... Internet Explorer. Proficiency with Office 365, including Microsoft Outlook, Microsoft Word ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...

Mavensoft Technologies

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Help Desk Technician Location: Nashville, TN - Onsite Duration: 9 Months ( It's 12hrs shift daily - 6:00 PM - 6:00 AM Night Shift of 4-on / 3-off each week) Description: Metro ITS is seeking a ...

AA2IT

Help Desk Technician

$20.50 - $27.75/hr

AA2IT is seeking a Help Desk Technician to assist in reviewing open cases and facilitating their resolution. The role involves contacting technicians, logistics, and field managers for updates to ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests.

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Help Desk Technician Mission: Saint Ursula Academy is a vibrant educational community founded on the strength of our Catholic faith and Ursuline values. Saint Ursula Academy promotes academic ...

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Internet Help Desk Technician information

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$12

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$33

How much do internet help desk technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for internet help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an Internet Help Desk Technician do?

An Internet Help Desk Technician assists customers or employees with troubleshooting and resolving issues related to internet connectivity, network settings, and online services. They provide technical support via phone, email, or chat, guiding users through diagnostic steps to restore service. In addition to solving problems, they may also install or configure software, monitor network performance, and escalate complex issues to higher-level support. Their goal is to ensure users have a reliable and efficient internet experience.

What are the key skills and qualifications needed to thrive as an Internet Help Desk Technician, and why are they important?

To thrive as an Internet Help Desk Technician, you need a solid understanding of networking fundamentals, troubleshooting methodologies, and typically a relevant certification such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and customer relationship management (CRM) software is often required. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and resolve issues. These abilities are crucial for maintaining user satisfaction and ensuring continuous, efficient internet service.

What are some common challenges Internet Help Desk Technicians face when troubleshooting customer connectivity issues?

Internet Help Desk Technicians often encounter challenges such as diagnosing connectivity problems that could be caused by a wide range of factors, from hardware failures to network configuration errors. They must quickly identify whether the issue is with the customer's device, local network, or the service provider's infrastructure. Effective communication is essential, as technicians need to explain technical solutions in a clear, friendly manner to users with varying levels of technical knowledge. Balancing multiple support tickets while maintaining high customer satisfaction can also be demanding, but teamwork and access to up-to-date troubleshooting tools help address these challenges.

What is the difference between Internet Help Desk Technician vs Technical Support Specialist?

AspectInternet Help Desk TechnicianTechnical Support Specialist
CredentialsCompTIA A+, Network+ certifications often preferredCompTIA A+, Microsoft certifications common
Work EnvironmentHelp desks, remote support, on-site troubleshootingCall centers, remote support, on-site assistance
Employer & IndustryIT service providers, corporate IT departmentsTech companies, software firms, IT departments
Search & ComparisonOften compared for troubleshooting rolesSimilar roles, different focus on software/hardware

The Internet Help Desk Technician and Technical Support Specialist roles share many similarities, including certifications and work environments. However, the Help Desk Technician typically focuses on initial troubleshooting and user support for internet and network issues, while the Technical Support Specialist may handle more complex software or hardware problems. Both roles are essential in IT support, often overlapping in daily tasks but differing in scope and specialization.

What cities are hiring for Internet Help Desk Technician jobs?

Cities with the most Internet Help Desk Technician job openings:

What are popular job titles related to Internet Help Desk Technician jobs?

For Internet Help Desk Technician jobs, the most frequently searched job titles are:

Internet Help Desk Technician jobs near you

Help Desk Technician

Keenesburg, CO • On-site

CFS
See more jobs at CFSexternal

$47K - $58K/yr

Full-time

Posted 9 days ago

Job description

Looking to grow your IT career in a hands-on environment where you'll gain exposure to modern technologies, work closely with IT leadership, and directly impact a rapidly expanding organization? This is an excellent opportunity for someone who enjoys supporting users, managing devices, and building a long-term career in IT.
Help Desk Technician
Salary: $47,000 - $58,000
Why This Opportunity Stands Out:
• Join a growing organization where IT is highly visible and critical to daily operations
• Work directly with IT leadership and gain mentorship from a small, collaborative technology team
• Build experience across Microsoft 365, Intune, endpoint management, security, and device lifecycle support
• Gain exposure to Windows, macOS, iOS, and Android environments
• Make a meaningful impact supporting employees across multiple departments and locations
• Expand your technical skills beyond traditional help desk work through asset management, procurement, security, and A/V support
• Enjoy a stable, full-time opportunity with long-term growth potential
• Be part of a culture that values reliability, initiative, customer service, and continuous learning
Key Responsibilities for the Help Desk Technician:
• Provide Tier 1 support for Microsoft 365, Exchange Online, SharePoint, and user access issues
• Configure, deploy, and support Windows, macOS, iOS, and Android devices
• Manage mobile devices and endpoint enrollment through Microsoft Intune and MDM solutions
• Troubleshoot hardware, software, printer, connectivity, and application issues
• Maintain accurate IT documentation, device inventory, and support records
• Support hardware procurement, onboarding activities, security initiatives, and audio/visual technology setups
Qualifications for the Help Desk Technician:
• 1-2+ years of IT support, help desk, or desktop support experience
• Experience with Microsoft 365, Intune, Exchange Online, SharePoint, and Microsoft Endpoint Manager
• Experience supporting Windows, macOS, iOS, and Android devices
• Knowledge of networking fundamentals, user access management, and endpoint security best practices
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