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Internet Help Desk Technician Jobs (NOW HIRING)

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... setup of basic Internet connections, and the administration requirements of small offices ...

GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

Provide support via the telephone and/or Internet to respond to customer inquiries and resolve ... HOW A HELP DESK TECHNICIAN I WILL MAKE AN IMPACT Provides technical support and troubleshooting to ...

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

Provide support via the telephone and/or Internet to respond to customer inquiries and resolve ... HOW A HELP DESK TECHNICIAN I WILL MAKE AN IMPACT Provides technical support and troubleshooting to ...

Chenega Corporation

Help Desk Technician

Alexandria, VA · On-site

$19.50 - $26.25/hr

Summary Help Desk Technician Ft Belvoir, VA Are you ready to enhance your skills and build your ... Internet Protocol Router (NIPR), Defense Research and Engineering Network (DREN), Secure Internet ...

Chenega MIOS

Help Desk Technician

Alexandria, VA · On-site

$21.25 - $28.75/hr

Req ID: 41811 Summary Help Desk Technician Ft Belvoir, VA Are you ready to enhance your skills and ... Internet Protocol Router (NIPR), Defense Research and Engineering Network (DREN), Secure Internet ...

United Systems

Help Desk Technician II

Oklahoma City, OK · On-site

$18.50 - $25/hr

Help Desk Technician II Location: Oklahoma City, Oklahoma About the Role United Systems is seeking ... We deliver internet connectivity, cybersecurity, voice, and physical security solutions with the ...

New

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not ...

Monroe County Consortium

Help Desk Technician

Ida, MI · On-site

$19 - $25.50/hr

Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...

Food City

Help Desk Technician

Abingdon, VA · On-site

$19.25 - $26/hr

The Help Desk Technician will answer incoming calls from store associates regarding problems with ... Unlock Associate email and internet accounts. * Monitor scale communication and resend appropriate ...

New

CFS

Help Desk Technician

Keenesburg, CO · On-site

$47K - $58K/yr

This is an excellent opportunity for someone who enjoys supporting users, managing devices, and building a long-term career in IT. Help Desk Technician Salary: $47,000 - $58,000 Why This Opportunity ...

New

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting ...

DatamanUSA, LLC

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

DatamanUSA has an exciting opportunity for a talented Help Desk Technician to work with one of our direct clients in Nashville, TN. We love referrals! Please refer us to your friends, family and ...

New

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

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Internet Help Desk Technician information

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$12

$23

$33

How much do internet help desk technician jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for internet help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an Internet Help Desk Technician do?

An Internet Help Desk Technician assists customers or employees with troubleshooting and resolving issues related to internet connectivity, network settings, and online services. They provide technical support via phone, email, or chat, guiding users through diagnostic steps to restore service. In addition to solving problems, they may also install or configure software, monitor network performance, and escalate complex issues to higher-level support. Their goal is to ensure users have a reliable and efficient internet experience.

What are the key skills and qualifications needed to thrive as an Internet Help Desk Technician, and why are they important?

To thrive as an Internet Help Desk Technician, you need a solid understanding of networking fundamentals, troubleshooting methodologies, and typically a relevant certification such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and customer relationship management (CRM) software is often required. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and resolve issues. These abilities are crucial for maintaining user satisfaction and ensuring continuous, efficient internet service.

What are some common challenges Internet Help Desk Technicians face when troubleshooting customer connectivity issues?

Internet Help Desk Technicians often encounter challenges such as diagnosing connectivity problems that could be caused by a wide range of factors, from hardware failures to network configuration errors. They must quickly identify whether the issue is with the customer's device, local network, or the service provider's infrastructure. Effective communication is essential, as technicians need to explain technical solutions in a clear, friendly manner to users with varying levels of technical knowledge. Balancing multiple support tickets while maintaining high customer satisfaction can also be demanding, but teamwork and access to up-to-date troubleshooting tools help address these challenges.

What is the difference between Internet Help Desk Technician vs Technical Support Specialist?

AspectInternet Help Desk TechnicianTechnical Support Specialist
CredentialsCompTIA A+, Network+ certifications often preferredCompTIA A+, Microsoft certifications common
Work EnvironmentHelp desks, remote support, on-site troubleshootingCall centers, remote support, on-site assistance
Employer & IndustryIT service providers, corporate IT departmentsTech companies, software firms, IT departments
Search & ComparisonOften compared for troubleshooting rolesSimilar roles, different focus on software/hardware

The Internet Help Desk Technician and Technical Support Specialist roles share many similarities, including certifications and work environments. However, the Help Desk Technician typically focuses on initial troubleshooting and user support for internet and network issues, while the Technical Support Specialist may handle more complex software or hardware problems. Both roles are essential in IT support, often overlapping in daily tasks but differing in scope and specialization.

What cities are hiring for Internet Help Desk Technician jobs?

Cities with the most Internet Help Desk Technician job openings:

What are popular job titles related to Internet Help Desk Technician jobs?

For Internet Help Desk Technician jobs, the most frequently searched job titles are:

Internet Help Desk Technician jobs near you

Help Desk Technician

Chicago, IL • On-site

Next Step Systems
IT Services • 11 - 50 employees
Learn more about Next Step Systemsexternal

$20.50 - $27.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Help Desk Technician, Oak Brook, IL
Summary:
This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid-sized businesses preferably. A diverse technical skill set is key, along with stellar client service skills, excellent written/verbal communication skills, high energy level and dynamic personality. Must own a reliable car with insurance to travel to client sites 50% of the time downtown and throughout the Chicago area and suburbs when necessary. Position will be a combination of remote and on-site support.
Responsibilities:
- Manage a client base and support small homogeneous local area networks (LANs).
- Provide first tier support and troubleshooting of user endpoint issues, provide end user training, and perform routine administrative functions including new user account provisioning, password reset requests, workstation migrations, and hardware support tasks.
- Design and implement IT solutions for client base.
- Monitor client systems performance and reliability.
Qualifications:
- 3+ years of information technology experience.
- Experience working directly with end-users.
- Windows Desktop experience.
- Ability to perform basic support tasks for small homogeneous local area networks (LANs).
- Familiarity with the configuration and operation of desktop computers on LANs including the installation and configuration of common software applications such as Microsoft Office, SQL, Anti-Virus, and backup software.
- Familiarity with the setup of basic Internet connections, and the administration requirements of small offices.
- Excellent written and verbal communication skills with the ability to provide a high level of customer service.
- Excellent problem solving skills.
- Maybe must have reliable transportation (car) to go to Chicago area clients when needed.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Oak Brook IL Jobs, Help Desk Technician, Windows, Desktop Support, LAN, MS Office, SQL, Anti-Virus, Backup Software, Network, Networking, Illinois Recruiters, IT Jobs, Illinois Recruiting
Looking to hire for similar positions in Oak Brook, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Help Desk Technicians for jobs Oak Brook, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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