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Internet Help Desk Technician Jobs (NOW HIRING)

EDG Inc

Help Desk Technician

Metairie, LA · On-site

$18.50 - $25/hr

Help Desk Technician Date Opened: 4/6/2026 Location: Metairie Industry: Corporate Department: Information Technology Employment Type: Full-Time Regular Part-Time Available: No Eligible for US Work ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose & Son's applications and platforms. The Help Desk Technician gathers information and analyzes ...

3 Reasons Consulting

Help Desk Technician

Falls Church, VA · On-site

$60K - $70K/yr

Help Desk Technician Location: Falls Church, VA Clearance Level: Active DoD Secret Security Clearance Position Summary 3 Reasons Consulting is seeking a Help Desk Technician to provide technical ...

New

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office.

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. - 4:30 p.m.

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$20/hr

MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate headquarters in Towson. SCHEDULE: Monday - Friday COMPENSATION: $20.00/hr This is a fantastic opportunity for ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and remote as needed) Duration: Long Term Contract Job Summary: The Help Desk Technician provides first-line technical ...

Edward Rose & Sons

Help Desk Technician

Bloomfield Hills, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose & Son's applications and platforms. The Help Desk Technician gathers information and analyzes ...

AEG

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

The IT Help Desk Technician serves as the front-line technical support resource for Andretti Global employees and business operations. This role is responsible for providing timely and effective ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and ...

C3EL

Senior Help Desk Technician

Anchorage, AK · On-site

$20.50 - $27.50/hr

Senior Help Desk Technician Security Clearance: Secret Location : Alaska - Fort Richardson & Fort Wainwright (Due to the nature of the work and contract requirements, U.S. Citizenship is required ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous ...

Iowa Digestive Disease Center

Help Desk Technician

Clive, IA · On-site

$18.75 - $25.50/hr

The Help Desk Technician will troubleshoot hardware, software, network, account, and access-related issues; respond to support requests; assist with onboarding and offboarding; and escalate complex ...

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Help Desk Technician Are you passionate about technology and enjoy helping others solve technical issues? We are seeking a customer-focused Help Desk Technician to provide first-level technical ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

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Internet Help Desk Technician information

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$12

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$33

How much do internet help desk technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for internet help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an Internet Help Desk Technician do?

An Internet Help Desk Technician assists customers or employees with troubleshooting and resolving issues related to internet connectivity, network settings, and online services. They provide technical support via phone, email, or chat, guiding users through diagnostic steps to restore service. In addition to solving problems, they may also install or configure software, monitor network performance, and escalate complex issues to higher-level support. Their goal is to ensure users have a reliable and efficient internet experience.

What are the key skills and qualifications needed to thrive as an Internet Help Desk Technician, and why are they important?

To thrive as an Internet Help Desk Technician, you need a solid understanding of networking fundamentals, troubleshooting methodologies, and typically a relevant certification such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and customer relationship management (CRM) software is often required. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and resolve issues. These abilities are crucial for maintaining user satisfaction and ensuring continuous, efficient internet service.

What are some common challenges Internet Help Desk Technicians face when troubleshooting customer connectivity issues?

Internet Help Desk Technicians often encounter challenges such as diagnosing connectivity problems that could be caused by a wide range of factors, from hardware failures to network configuration errors. They must quickly identify whether the issue is with the customer's device, local network, or the service provider's infrastructure. Effective communication is essential, as technicians need to explain technical solutions in a clear, friendly manner to users with varying levels of technical knowledge. Balancing multiple support tickets while maintaining high customer satisfaction can also be demanding, but teamwork and access to up-to-date troubleshooting tools help address these challenges.

What is the difference between Internet Help Desk Technician vs Technical Support Specialist?

AspectInternet Help Desk TechnicianTechnical Support Specialist
CredentialsCompTIA A+, Network+ certifications often preferredCompTIA A+, Microsoft certifications common
Work EnvironmentHelp desks, remote support, on-site troubleshootingCall centers, remote support, on-site assistance
Employer & IndustryIT service providers, corporate IT departmentsTech companies, software firms, IT departments
Search & ComparisonOften compared for troubleshooting rolesSimilar roles, different focus on software/hardware

The Internet Help Desk Technician and Technical Support Specialist roles share many similarities, including certifications and work environments. However, the Help Desk Technician typically focuses on initial troubleshooting and user support for internet and network issues, while the Technical Support Specialist may handle more complex software or hardware problems. Both roles are essential in IT support, often overlapping in daily tasks but differing in scope and specialization.

What cities are hiring for Internet Help Desk Technician jobs?

Cities with the most Internet Help Desk Technician job openings:

What are popular job titles related to Internet Help Desk Technician jobs?

For Internet Help Desk Technician jobs, the most frequently searched job titles are:

Internet Help Desk Technician jobs near you

Help Desk Technician

Metairie, LA • On-site

EDG Inc
See more jobs at EDG Incexternal

$18.50 - $25/hr

Full-time

Re-posted 9 days ago

Job description

Industry *Corporate Position Help Desk Technician Req Code 2886 General Location Metairie Primary Responsibilities Requisition Number: 2886
Job Title: Help Desk Technician
Date Opened: 4/6/2026
Location: Metairie
Industry: Corporate
Department: Information Technology
Employment Type: Full-Time Regular
Part-Time Available: No
Eligible for US Work Authorization Sponsorship: No
FLSA Exemption: Non-Exempt
Job Summary:
The Help Desk Technician will assist with the installation, support and maintenance of servers or other company systems.
Job Duties and Responsibilities:
• Provide end-user support, resolving technical issues and provides technical assistance for all Operating systems; Provide remote support through phone or end-user via phone;
• Set up new hires with equipment and appropriate access to the company's system;
• Troubleshoot issues with equipment like printers, computers and servers
• Assist with the maintenance of the business software applications;
• Assist with the implementations, installations, configurations, monitoring, trouble shooting and evaluation of existing and new operating system;
• May confer with database programmers, analysts or other system administrators.
Qualifications (Knowledge, Skills and Abilities):
• High School diploma or the equivalent required;
• Minimum of three (3) years of proven experience as a help desk technician or IT customer support role is required;
• Associates' Degree in directly related discipline or current CompTIA Certificates (A+, Network+ and/or Security+) may be considered in lieu of one (1) year of the required experience;
• Tech savvy with working knowledge of office automation products, databases and remote control;
• Good understanding of computer systems, mobile devices and other tech products;
• Ability to diagnose and resolve basic technical issues;
• Proficiency in English;
• Excellent communication skills;
• Customer-oriented and cool-tempered.
Working Conditions:
• Work is primarily conducted in an office environment (Private or Semi-Private Office) but also requires occasional travel to off-site work locations;
• Interaction with other team members, as well as supervisors and client personnel;
• Must be able to wear safety equipment as required by the safety department for personal protection;
• May be required to travel out of town on a periodic basis.
Physical Requirements (With or without Reasonable Accommodation):
• Must be able to lift and carry 20 pounds;
• Sufficient clarity of speech and hearing or other communication capabilities which permits employee to communicate effectively;
• Ability to sit for prolonged periods of time;
• Sufficient vision or other powers of observation which permits employee to conduct analysis and investigations;
• Sufficient manual dexterity which permit the employee to perform routine office duties;
• Sufficient personal mobility and physical reflexes to perform office duties and travel when necessary to off-site locations.
This job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

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