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How much do internet customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for internet customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an internet customer service representative?

An Internet Customer Service representative is a professional who assists customers online through channels such as email, live chat, and social media. Their primary responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. They play a crucial role in ensuring customer satisfaction and maintaining a positive brand image for companies that do business online. These representatives must have strong communication skills and be comfortable with technology to effectively help customers in a digital environment.

How does an internet customer service representative typically collaborate with other departments to resolve customer issues?

Internet Customer Service representatives often work closely with technical support, billing, and sales teams to address a wide variety of customer concerns. When a customer's issue goes beyond general troubleshooting, representatives escalate the case to specialized departments or coordinate with team members to find a timely solution. Effective communication and clear documentation are essential to ensure a seamless handoff and resolution process. This cross-functional collaboration not only helps resolve customer issues efficiently but also provides valuable insight into common pain points, which can lead to service improvements.

What are the key skills and qualifications needed to thrive as an internet customer service representative, and why are they important?

To thrive as an Internet Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues efficiently. These competencies are vital for delivering high-quality service, maintaining customer satisfaction, and supporting business reputation in a digital environment.
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Internet Customer Service jobs near you
Infographic showing various Internet Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

60518 Internet Sales Representative

Palo Alto, CA • On-site

Stewart Chrysler Jeep Dodge Ram
See more jobs at Stewart Chrysler Jeep Dodge Ramexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

BDC Rep | Internet Sales Representative

Stewart Chrysler Dodge Jeep Ram is looking for a BDC Rep | Internet Sales Representative to join our dynamic Sales Team. Immediate openings! BDC | Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads as well as confirming sales appointments and performing long-term follow-up on all unsold customers. BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

What you'll do:

  • Effectively communicate with internet customers and prospective customers according to their preferred method of communication – phone, email, or in person
  • Make outbound calls to book and confirm appointments
  • Manage internet sales leads by continuously checking the online chat and emails, responding to inquiries immediately
  • Maintain excellent knowledge of all vehicle makes, models and their features
  • Provide the highest level of customer service to create lifelong customers
  • Follow up with existing and potential customers to generate leads and close sales

What we are looking for: 

Successful BDC/Internet sales professionals have come from a variety of backgrounds. The ideal candidate has customer service and/or a general sales background.

  • Previous customer service experience
  • Previous call center and/or internet sales experience a plus
  • Comfortable making outbound sales calls
  • Strong communication skills in order to work most effectively with customers
  • Excellent organizational and account management skills
  • Self-motivated with exemplary follow up skills

Apply Now!