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Internet Customer Service Jobs (NOW HIRING)

McGrath Imports Parent

BDC Representative

Chicago, IL

$15.50 - $20.50/hr

Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service. * Working PC knowledge & the ability to navigate the internet is required. * Ability to ...

McGrath Imports Parent

BDC Representative

Chicago, IL · On-site

$14.75 - $19.50/hr

Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service. * Working PC knowledge & the ability to navigate the internet is required. * Ability to ...

McGrath Imports Parent

BDC Representative

Chicago, IL

$14.75 - $19.50/hr

Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service. * Working PC knowledge & the ability to navigate the internet is required. * Ability to ...

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How much do internet customer service jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for internet customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Internet Customer Service representative typically collaborate with other departments to resolve customer issues?

Internet Customer Service representatives often work closely with technical support, billing, and sales teams to address a wide variety of customer concerns. When a customer's issue goes beyond general troubleshooting, representatives escalate the case to specialized departments or coordinate with team members to find a timely solution. Effective communication and clear documentation are essential to ensure a seamless handoff and resolution process. This cross-functional collaboration not only helps resolve customer issues efficiently but also provides valuable insight into common pain points, which can lead to service improvements.

What is an Internet Customer Service representative?

An Internet Customer Service representative is a professional who assists customers online through channels such as email, live chat, and social media. Their primary responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. They play a crucial role in ensuring customer satisfaction and maintaining a positive brand image for companies that do business online. These representatives must have strong communication skills and be comfortable with technology to effectively help customers in a digital environment.

What are the key skills and qualifications needed to thrive as an Internet Customer Service Representative, and why are they important?

To thrive as an Internet Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues efficiently. These competencies are vital for delivering high-quality service, maintaining customer satisfaction, and supporting business reputation in a digital environment.
More about Internet Customer Service jobs
What cities are hiring for Internet Customer Service jobs? Cities with the most Internet Customer Service job openings:
What states have the most Internet Customer Service jobs? States with the most job openings for Internet Customer Service jobs include:
What job categories do people searching Internet Customer Service jobs look for? The top searched job categories for Internet Customer Service jobs are:
Internet Customer Service jobs near you
Infographic showing various Internet Customer Service job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

BDC Representative

McGrath Imports Parent

Chicago, IL

$15.50 - $20.50/hr

Full-time

Posted 6 days ago

Job description

MCGRATH CITY HONDA is seeking an EXPERIENCED, qualified BDC representative to help grow our BDC. We are looking for a long term, goal oriented individual with a strong history of performance in this position. This department handles 100% of all incoming Internet Leads into the dealership.

Responsibilities and Duties

  • Answer all incoming phone calls according to script and schedule a sales appointment.
  • Make several outbound calls per day.
  • Log all Customer-comments.
  • Schedule follow-up contact if no appointment is made.
  • Contact Customers using scripts to schedule appointments for sales.
  • Contact Customers based on current marketing initiatives.
  • Respond to Customer website-requests.
  • Contact Internet Customers via email and phone to schedule a Sales appointment.
  • Follow up on Internet Customer emails according to a pre-determined timeline.
  • Notify necessary departments when an appointment is scheduled.
  • Ability to meet or exceed monthly goals.

Qualifications and Skills

  • Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service.
  • Working PC knowledge & the ability to navigate the internet is required.
  • Ability to multitask in a fast-paced environment.
  • Professional work ethic.
  • Customer service skills.
  • Good time management skills.
  • Outstanding communication skills.

Job Type: Full-time