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International Technical Support Jobs (NOW HIRING)

Eracent

$60 - $80/hr

Technical Support EngineerFull-time Location: USA Overview We are currently recruiting a Technical ... An international environment with global customers who rely on our expertise in SAM. With us, you ...

Reynaers Aluminium

WI · On-site

$60 - $80/hr

Technisch Support Engineer Jouw verantwoordelijkheden: * Tijdens nieuwe installaties begeleid je ... Een state-of-the-art en internationale werkomgeving in een bedrijf dat wereldwijd leider is in zijn ...

Xyntek Inc.

Technical Support Specialist

Newtown, PA · On-site

$60 - $80/hr

Position Summary Technical Support Specialist (Tier 1 Service Support) rolethat serves as the first ... We proudly support our international employees by offering assistance with Critical Skills Visa ...

Catalyx

Technical Support Specialist

Newtown, PA · On-site

Position Summary Technical Support Specialist (Tier 1 Service Support) role that serves as the ... We proudly support our international employees by offering assistance with Critical Skills Visa ...

Xyntek Inc.

Technical Support Specialist

Newtown, CT · On-site

$60 - $80/hr

Position Summary Technical Support Specialist (Tier 1 Service Support) rolethat serves as the first ... We proudly support our international employees by offering assistance with Critical Skills Visa ...

Koerber

Technical Support Advisor

Fargo, ND · On-site

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries ... You are able to travel occasionally both domestic and international Your benefits * You will ...

Körber Group

Technical Support Advisor

Fargo, ND · On-site

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries ... You are able to travel occasionally both domestic and international Your benefits * You will ...

FTS, Inc.

Be Seen First

Technical Support Specalist

Akron, NY · On-site

$25 - $28/hr

Provides technical and troubleshooting assistance to customers and field service engineers ... Must be able to provide proper documentation for occasional international / domestic travel. * No ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... With an international team of experts, we combine cutting-edge research with practical solutions to ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... With an international team of experts, we combine cutting-edge research with practical solutions to ...

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International Technical Support information

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$14

$26

$44

How much do international technical support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for international technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an international technical support?

An International Technical Support job involves assisting customers, clients, or internal teams with technical issues across different countries. This role typically requires troubleshooting software, hardware, or network-related problems while considering language, cultural, and time zone differences. Professionals in this field communicate via phone, email, or chat to provide solutions and ensure customer satisfaction. Strong technical skills, problem-solving abilities, and multilingual proficiency are often beneficial in this role.

What are the key skills and qualifications needed to thrive in international technical support?

To excel as an International Technical Support professional, you need strong troubleshooting and analytical skills, fluency in multiple languages, and a solid technical background, often supported by a relevant degree or certifications like CompTIA or Cisco. Familiarity with ticketing systems, remote diagnostic tools, and CRM platforms is typically required. Excellent communication, cross-cultural awareness, and patience are vital soft skills for effectively assisting clients from diverse backgrounds. These competencies ensure that global customers receive timely, accurate technical assistance while building positive relationships across regions.

What are some common challenges faced by international technical support specialists and how are they addressed?

International Technical Support specialists often encounter challenges such as language barriers, working across different time zones, and resolving technical issues on unfamiliar systems. They address these challenges by using translation tools, adapting their communication styles, and collaborating closely with regional teams to gather the necessary context. Professionals in this role also participate in ongoing training to stay up to date with both technical advancements and cultural best practices. This adaptive approach ensures seamless service for clients globally, even when unexpected issues arise.

More about International Technical Support jobs

What job categories do people searching International Technical Support jobs look for?

The top searched job categories for International Technical Support jobs are:

International Technical Support jobs near you
Infographic showing various International Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Engineer, Technical Support

Packsize International LLC

Salt Lake City, UT • On-site

$28 - $30/hr

Full-time

Re-posted 15 days ago

Key responsibilities

  • Answer inbound support calls and collaborate with customers to resolve issues.

  • Determine whether calls can be resolved over the phone or if they require on-site service.

  • Build and maintain a solutions database to assist in troubleshooting and support activities.

Job description

Job Description:
Technical Support Engineer - Onsite
Onsite in either our Louisville, KY or Salt Lake City, UT office
About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box-it's delivering what's right for our customers, their customers, our people, and the planet.
About The Role
A Technical Support Engineer (TSE) provides invaluable assistance for Packsize customers throughout North America. Only a phone call or email away, the TSE team engages our customers with a helpful balance of compassion and skill to help improve and nurture our existing customer relationships. A TSE finds themselves working daily in a diverse, multicultural team focused on bringing out the best in each person while working towards providing exceptional technical support for our customers.
Looking for a motivated and driven individual with an interest in technology that learns quickly and enjoys working with customers and solving problems. Training on our equipment will be provided for all individuals and specific training in certain areas may be provided to the right individual. Maintaining an enjoyable working environment for all team members is critical so we're looking for individuals wanting to work with industry leading technology in a constructive atmosphere.
What You'll Do
  • Answer inbound support calls and collaborate with customers to resolve issues.
  • Determines whether calls can be resolved over the phone or if they must be fixed on-site by a field service engineer.
  • Builds and maintains a solutions database. The solutions database works in line with the call center scripting and also functions as a resource for field service engineers to troubleshoot equipment issues.
  • Functions as a resource to field service engineers in their respective job functions.
  • Identify and diagnose problems with little information. Problem-solving tasks may include resolving mechanical/software issues, resolving operating system bugs, and reinstalling software or hardware.
  • Enhance the customer's positive experience with Packsize by recognizing their needs and providing solutions.
  • Motivate customers through training how to operate machinery and implement lean principles.
  • Communicate effectively, both internally and externally and utilize the CRM system to record and schedule engineering functions.
  • Update online database system in a timely manner to facilitate the flow of machine data and dashboard reporting.
  • Builds and maintains call center scripts in the CRM system to support Packsize customer growth.

What You'll Bring
  • BS/BA in related discipline is strongly preferred.
  • Spanish speaking is a plus
  • Advanced degrees are a plus
  • Networking or IT support experience a plus
  • 3-5 years of hands-on experience
  • Experience in diagnosing, solving, and implementing solutions to technical issues
  • Experience in high-level remote troubleshooting
  • Completely dependable, excellent at problem-solving and troubleshooting
  • Proven track record of reliability during Technical Support shifts
  • Excellent de-escalation skills to reduce potential dispatches
  • Self-motivated with a proven track record in managing technical issues and projects
  • Highly proficient with Packsize technology with a strong attention to detail
  • Possess strong communication skills and the ability to communicate professionally in written responses to emails and phone communications to customers both internal and external
  • Must be organized and analytical, able to eliminate obstacles through creative approaches
  • Proven to possess great time management skills
  • Familiar and comfortable with high-paced, high-technology environments

Working Environment and Physical Demands
Required
The following are representative of the typical working environment and physical demands of this position. To successfully perform the essential functions of this job, you will be required to:
  • Communicate with others to exchange information
  • Work within a production facility, warehouse, or manufacturing environment
  • Work in a noisy environment at various temperatures
  • Remain in a stationary position, often standing for prolonged periods
  • Move objects (equipment, machinery, and products) up to 50 lbs
  • Ascend and descend ladders, stairs, scaffolding, ramps, steps stools and the like
  • Perform tasks that require you to bend, stretch, push, pull, carry, and reach

What We Offer
The range for this role is $28-$30/hr; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.
If this role excites you but you don't meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

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