Position Summary Technical Support Specialist (Tier 1 Service Support) role that serves as the ... We proudly support our international employees by offering assistance with Critical Skills Visa ...
Position Summary Technical Support Specialist (Tier 1 Service Support) role that serves as the ... We proudly support our international employees by offering assistance with Critical Skills Visa ...
Technical Support Engineer
Rochester, NY · On-site
$71K - $118K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Technical Response & Support (15%) * Provide global technical support to customers, Field Service ... Up to 20% domestic and international travel. Physical Demands & Working Conditions: * Perform ...
Technical Support Engineer
Rochester, NY · On-site
$71K - $118K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Technical Response & Support (15%) * Provide global technical support to customers, Field Service ... Up to 20% domestic and international travel. Physical Demands & Working Conditions: * Perform ...
Technical Support Specialist
Dahlgren, VA · On-site
The role involves providing technical support and service delivery, focusing on cybersecurity ... international cybersecurity laws, regulations, and ethics • Organizational IT user security ...
Technical Support Specialist
Dahlgren, VA · On-site
The role involves providing technical support and service delivery, focusing on cybersecurity ... international cybersecurity laws, regulations, and ethics • Organizational IT user security ...
Engineer, Technical Support
Salt Lake City, UT · On-site
$28 - $30/hr
Technical Support Engineer - Onsite Onsite in either our Louisville, KY or Salt Lake City, UT office About Packsize Packsize is redefining the way businesses and their customers use and experience ...
Engineer, Technical Support
Salt Lake City, UT · On-site
$28 - $30/hr
Technical Support Engineer - Onsite Onsite in either our Louisville, KY or Salt Lake City, UT office About Packsize Packsize is redefining the way businesses and their customers use and experience ...
Medical
Dental
Vision
Life
Retirement
PTO
As a Technical Support Analyst, you will work at the intersection of customer success, engineering ... Regular team gatherings, company offsites, and international networking opportunities.
Medical
Dental
Vision
Life
Retirement
PTO
As a Technical Support Analyst, you will work at the intersection of customer success, engineering ... Regular team gatherings, company offsites, and international networking opportunities.
Technical Support Advisor
Fargo, ND · On-site
Medical
Dental
Vision
You will provide 1st and 2nd level product and technical support on all incoming customer inquiries ... You are able to travel occasionally both domestic and international Your benefits * You will ...
Technical Support Advisor
Fargo, ND · On-site
Medical
Dental
Vision
You will provide 1st and 2nd level product and technical support on all incoming customer inquiries ... You are able to travel occasionally both domestic and international Your benefits * You will ...
Technical Support Engineer
Woodland, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
As the Technical Support Engineer you will provides advanced technical support to field service ... Up to 50% travel required, both domestic and international Position Specific Competencies: * Strong ...
Technical Support Engineer
Woodland, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
As the Technical Support Engineer you will provides advanced technical support to field service ... Up to 50% travel required, both domestic and international Position Specific Competencies: * Strong ...
Technical Support Engineer
Medical
Dental
Vision
Life
Retirement
PTO
As the Technical Support Engineer you will provides advanced technical support to field service ... Up to 50% travel required, both domestic and international Position Specific Competencies: * Strong ...
Technical Support Engineer
Medical
Dental
Vision
Life
Retirement
PTO
As the Technical Support Engineer you will provides advanced technical support to field service ... Up to 50% travel required, both domestic and international Position Specific Competencies: * Strong ...
Technical Support Engineer
Wilmington, MA · On-site
$88K - $105K/yr
Medical
Dental
Vision
Life
Retirement
PTO
As a Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service ... International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR)
Technical Support Engineer
Wilmington, MA · On-site
$88K - $105K/yr
Medical
Dental
Vision
Life
Retirement
PTO
As a Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service ... International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR)
Technical Support Engineer
Woodland, CA · On-site
$80K - $110K/yr
Medical
Dental
Vision
Life
Retirement
PTO
As the Technical Support Engineer you will provides advanced technical support to field service ... Up to 50% travel required, both domestic and international Position Specific Competencies: * Strong ...
Technical Support Engineer
Woodland, CA · On-site
$80K - $110K/yr
Medical
Dental
Vision
Life
Retirement
PTO
As the Technical Support Engineer you will provides advanced technical support to field service ... Up to 50% travel required, both domestic and international Position Specific Competencies: * Strong ...
Technical Support Engineer
Wilmington, MA · On-site
$88K - $105K/yr
Medical
Dental
Vision
Life
Retirement
PTO
As a Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service ... International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR)
Technical Support Engineer
Wilmington, MA · On-site
$88K - $105K/yr
Medical
Dental
Vision
Life
Retirement
PTO
As a Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service ... International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR)
... support experience * IT, engineering/technical background preferred * Hands-on role must be ... Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR ...
... support experience * IT, engineering/technical background preferred * Hands-on role must be ... Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR ...
Technical Support Engineer
Wilmington, MA · On-site
$88K - $105K/yr
Medical
Dental
Vision
Life
Retirement
PTO
As a Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service ... International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR)
Technical Support Engineer
Wilmington, MA · On-site
$88K - $105K/yr
Medical
Dental
Vision
Life
Retirement
PTO
As a Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service ... International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR)
Technical Support Advisor
Medical
Dental
Vision
You will provide 1st and 2nd level product and technical support on all incoming customer inquiries ... You are able to travel occasionally both domestic and international Your benefits * You will ...
Technical Support Advisor
Medical
Dental
Vision
You will provide 1st and 2nd level product and technical support on all incoming customer inquiries ... You are able to travel occasionally both domestic and international Your benefits * You will ...
$136K/yr
Medical
Dental
Vision
Retirement
The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... International environment and talented teams What\'s it like to work at Nebius: Fast moving - Bold ...
$136K/yr
Medical
Dental
Vision
Retirement
The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... International environment and talented teams What\'s it like to work at Nebius: Fast moving - Bold ...
Technical Support Associate
Wilmington, MA · Hybrid
Medical
Dental
Vision
Life
Retirement
PTO
Discover a Career That Empowers You - Join HUB International At HUB International, we believe the ... As a Technical Support Associate, you will be responsible for assisting Account Managers and ...
Technical Support Associate
Wilmington, MA · Hybrid
Medical
Dental
Vision
Life
Retirement
PTO
Discover a Career That Empowers You - Join HUB International At HUB International, we believe the ... As a Technical Support Associate, you will be responsible for assisting Account Managers and ...
Technical Support Specialist
Highlands Ranch, CO · On-site
Medical
Dental
Vision
Life
Retirement
The Technical Support Specialist is responsible for providing Tier 1 support to our internal and external international users for all IT issues. Position provides assistance concerning the use of ...
Technical Support Specialist
Highlands Ranch, CO · On-site
Medical
Dental
Vision
Life
Retirement
The Technical Support Specialist is responsible for providing Tier 1 support to our internal and external international users for all IT issues. Position provides assistance concerning the use of ...
$150K/yr
Medical
Dental
Vision
Retirement
The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... International environment and talented teams What\'s it like to work at Nebius: Fast moving - Bold ...
$150K/yr
Medical
Dental
Vision
Retirement
The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... International environment and talented teams What\'s it like to work at Nebius: Fast moving - Bold ...
Technical Support Specialist
Dahlgren, VA · On-site
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a ... National and international cybersecurity laws, regulations, and ethics * Organizational IT user ...
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Technical Support Specialist
Dahlgren, VA · On-site
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a ... National and international cybersecurity laws, regulations, and ethics * Organizational IT user ...
Job Summary : TRAX International Corporation has been a leader in the DoD test and evaluation ... They are seeking applicants for various Technical Support Positions to ensure uninterrupted mission ...
Job Summary : TRAX International Corporation has been a leader in the DoD test and evaluation ... They are seeking applicants for various Technical Support Positions to ensure uninterrupted mission ...
International Technical Support information
See salary details
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
How much do international technical support jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for international technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
What is an international technical support?
An International Technical Support job involves assisting customers, clients, or internal teams with technical issues across different countries. This role typically requires troubleshooting software, hardware, or network-related problems while considering language, cultural, and time zone differences. Professionals in this field communicate via phone, email, or chat to provide solutions and ensure customer satisfaction. Strong technical skills, problem-solving abilities, and multilingual proficiency are often beneficial in this role.
What are the key skills and qualifications needed to thrive in international technical support?
To excel as an International Technical Support professional, you need strong troubleshooting and analytical skills, fluency in multiple languages, and a solid technical background, often supported by a relevant degree or certifications like CompTIA or Cisco. Familiarity with ticketing systems, remote diagnostic tools, and CRM platforms is typically required. Excellent communication, cross-cultural awareness, and patience are vital soft skills for effectively assisting clients from diverse backgrounds. These competencies ensure that global customers receive timely, accurate technical assistance while building positive relationships across regions.
What are some common challenges faced by international technical support specialists and how are they addressed?
International Technical Support specialists often encounter challenges such as language barriers, working across different time zones, and resolving technical issues on unfamiliar systems. They address these challenges by using translation tools, adapting their communication styles, and collaborating closely with regional teams to gather the necessary context. Professionals in this role also participate in ongoing training to stay up to date with both technical advancements and cultural best practices. This adaptive approach ensures seamless service for clients globally, even when unexpected issues arise.
More about International Technical Support jobs
What job categories do people searching International Technical Support jobs look for?
The top searched job categories for International Technical Support jobs are:
Full-time
Posted 7 days ago
Job description
Position Summary Technical Support Specialist (Tier 1 Service Support) role that serves as the first point of contact for customer service tickets, qualifications should be balanced between technical aptitude, customer service skills, and troubleshooting methodology. Key Responsibilities Serve as the first point of contact for customer technical support requests. Triage incoming service tickets and gather required information to identify issues.
Perform initial troubleshooting and resolve common equipment and software issues remotely. Escalate complex issues to Field Service Engineers, Technical Support Engineers, or Engineering teams when necessary. Document troubleshooting steps, findings, and resolutions within the service management system.
Prioritize service requests based on urgency, customer impact, and service level agreements (SLAs). Coordinate service dispatches when on-site support is required. Maintain accurate records of customer interactions and equipment history.
Requirements Associate's degree in Engineering Technology, Industrial Technology, Information Technology, Electronics, or related field preferred. 2+ years of experience in technical support, customer service, field service coordination, help desk, or industrial equipment support. Experience working with ticket management systems such as Zendesk, Salesforce Service Cloud, or similar CRM/service management platforms.
Experience supporting customers in manufacturing, industrial automation, machinery, or technical environment preferred. Technical Skills Ability to diagnose and troubleshoot equipment issues using customer descriptions, logs, alarms, photos, and remote diagnostics. Basic understanding of: Industrial automation systems PLC-controlled equipment Electrical and mechanical systems Sensors, motors, and pneumatic systems Industrial networking fundamentals Ability to read and interpret: Electrical schematics Wiring diagrams Mechanical drawings Equipment manuals Proficiency with Microsoft Office applications and remote support tools.
Preferred Skills Experience supporting industrial equipment, automation systems, robotics, or manufacturing processes. Familiarity with root cause analysis methodologies. Knowledge of preventive maintenance practices.
Experience reviewing machine alarms and diagnostic data. Understanding of customer service KPIs and ticket management metrics. Desired Competencies Strong problem-solving and analytical skills.
Excellent verbal and written communication. Ability to remain calm under pressure and manage multiple priorities. Strong customer service orientation.
Detail-oriented with excellent documentation habits. Team-oriented with the ability to collaborate across service, engineering, operations, and sales departments. Benefits At Catalyx we understand that our people are our greatest asset.
For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.
Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone. At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.