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Intern Help Desk Jobs in Rowley, MA (NOW HIRING)

the

Fall 2026 Employment Services Internship

Lowell, MA · On-site

$15 - $19.75/hr

Help clients identify and apply to apprenticeship and training programs related to their career ... Ability to sit at a desk for extended periods and use a computer and telephone. * Occasional light ...

the

Fall 2026 Resource Center Internship

Boston, MA · On-site

$16.25 - $21.75/hr

... housing application * helping to coordinate referrals to a wide variety of social services ... Ability to sit at a desk for extended periods and use a computer and telephone. * Occasional light ...

the

Fall 2026 Resource Center Internship

Lowell, MA · On-site

$15 - $19.75/hr

... housing application * helping to coordinate referrals to a wide variety of social services ... Ability to sit at a desk for extended periods and use a computer and telephone. * Occasional light ...

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All JobsIntern Help Desk JobsIntern Help Desk Jobs in Rowley, MA

Intern Help Desk information

See Rowley, MA salary details

$10

$18

$27

How much do intern help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for intern help desk in Rowley, MA is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.62 per hour, depending on experience, location, and employer.

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the most commonly searched types of Help Desk jobs in Rowley, MA?

The most popular types of Help Desk jobs in Rowley, MA are:

What cities near Rowley, MA are hiring for Intern Help Desk jobs?

Cities near Rowley, MA with the most Intern Help Desk job openings:

Intern Help Desk jobs near you
Infographic showing various Intern Help Desk job openings in Rowley, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $38,902 per year, or $18.7 per hour.

2027 US Summer Internship - Investment Management Sales Desk (Boston, MA)

Manulife and John Hancock

Boston, MA • On-site

$39K - $44K/yr

Full-time

Posted 9 days ago

Key responsibilities

  • Assist Internal Sales Management and IBCs with day-to-day responsibilities and ongoing projects.

  • Conduct research, prepare reports, and maintain competitive intelligence to support sales strategies.

  • Partner with internal teams to coordinate advisor events and manage Continuing Education (CE) reporting.

Job description

At Manulife John Hancock, we believe in investing in the future - starting with you. Our Investment Management Sales Desk Internship Program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark.
This internship offers students the opportunity to gain hands-on exposure to the distribution side of the mutual funds and investment management business. Interns will work closely with Internal Sales Management and Internal Business Consultants (IBCs) to understand sales strategies, client engagement, and business development in financial services. Students will build financial literacy, develop sales acumen, and contribute directly to projects that enhance the effectiveness of John Hancock's Internal Sales Desk.
Position Responsibilities:
  • Assist Internal Sales Management and IBCs with day-to-day responsibilities and ongoing projects.
  • Conduct research, prepare reports, and maintain competitive intelligence to support sales strategies.
  • Partner with internal teams to coordinate advisor events and manage Continuing Education (CE) reporting.
  • Participate in roundtable discussions, feedback sessions, and collaborative projects with other summer interns.
  • Build financial literacy by engaging with professionals across investment management to understand products, markets, and sales approaches.

Required Qualifications:
  • Currently pursuing a Bachelor's Degree in Business, Finance, Economics, or related fields
  • Demonstrated interest in capital markets and sales within the financial services industry.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Strong written and oral communication skills, organizational skills, and attention to detail.

Preferred Qualifications:
  • Previous internship or work experience in sales, finance, or investment management.
  • Strong relationship management skills and ability to work collaboratively in a team environment.
  • High motivation with ability to learn quickly and adapt in a fast-paced setting.
  • Creative problem-solving skills with enthusiasm and a positive attitude.
  • Ability to prioritize opportunities and strategically focus on high-potential markets or clients.

When you join our team:
  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.
  • As part of our internship program, you will gain early access to Manulife John Hancock's premier early talent program, GRO, tailored to graduating students! This program is designed to launch your career with the support, structure, and opportunities you need to thrive.

Application Instructions:
  • Please submit a resume, cover letter and most recent transcript (unofficial transcripts are accepted) in one PDF file
  • Please note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of October.

Salary range is expected to be between:
$39,000.00 USD - $44,850.00 USD
The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work-term.
#LI-Hybrid
#LI-JH
This posting supports an ongoing hiring initiative for existing and/or future vacancies.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement
Hybrid
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)

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