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Intermediate Technical Support Analyst Jobs (NOW HIRING)

Wellsky

Technical Support Analyst

Overland Park, KS · On-site

$60 - $80/hr

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and ...

Moody

Technical Support Analyst

Charlotte, NC · On-site

$60 - $80/hr

Technical Support Analyst (14967) At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where ...

Voxtell

$60 - $80/hr

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

RevSpring, Inc.

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for ...

Motorola

Technical Support Analyst

Allen, TX · Hybrid

$50K - $58K/yr

As a Technical Support Analyst, you will play a key role in our mission by delivering rapid, dynamic support for critical video security products, including Video Management Systems, cameras, servers ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 (Campus Remote Site Location) Duration: 4 Months(Possibility of extension) 100% ON SITE ABOUT THE ROLE ...

RevSpring Inc

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for ...

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Intermediate Technical Support Analyst information

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$15

$27

$43

How much do intermediate technical support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for intermediate technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Intermediate Technical Support Analyst vs Help Desk Technician?

AspectIntermediate Technical Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+ often preferred
Work EnvironmentCorporate IT teams, technical support centersHelp desks, customer support centers
ResponsibilitiesDiagnose complex technical issues, escalate when neededBasic troubleshooting, user support, ticket logging
SkillsTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Intermediate Technical Support Analysts typically handle more complex technical issues and require advanced certifications, working within corporate IT environments. Help Desk Technicians focus on basic user support and troubleshooting, often serving as the first point of contact. Both roles are essential in IT support but differ in complexity and scope.

What does an Intermediate Technical Support Analyst do?

An Intermediate Technical Support Analyst provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often use troubleshooting tools, document solutions, and may escalate complex problems to higher-level support or engineering teams.

What cities are hiring for Intermediate Technical Support Analyst jobs?

Cities with the most Intermediate Technical Support Analyst job openings:

What are the most commonly searched types of Technical Support Analyst jobs?

The most popular types of Technical Support Analyst jobs are:

What states have the most Intermediate Technical Support Analyst jobs?

States with the most job openings for Intermediate Technical Support Analyst jobs include:

What are popular job titles related to Intermediate Technical Support Analyst jobs?

For Intermediate Technical Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Intermediate Technical Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst

Overland Park, KS • On-site

Wellsky
Software Development • 1 - 5K employees
Learn more about Wellskyexternal

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

WellSky rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

180th of 247 rated software companies

Job description

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and working with engineering teams to test, validate, and resolve issues as appropriate. This opening is with our Post Acute Care Facilities Support team.

Key Responsibilities
  • Review, troubleshoot, and document escalated application technical issues.
  • Assist engineering and quality assurance teams to identify, debug, test, and resolve client-facing application issues.
  • Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications.
  • Escalate and document unresolved issues as required and maintain ownership of issue through resolution.
  • Ensure required response time and resolution times are met.
  • Perform other job duties as assigned.
Required Qualifications
  • Bachelor's Degree or equivalent work experience
  • At least 2-4 years relevant work experience
Preferred Qualifications
  • Experience working in a clinical environment
Job Expectations
  • Willing to work additional or irregular hours as needed
  • Must work in accordance with applicable security policies and procedures to safeguard company and client information
  • Must be able to sit and view a computer screen for extended periods of time
Benefits
  • Excellent medical with Rx, dental, and vision benefits
  • Mental Health support through EAP
  • Generous paid time off, plus 13 paid holidays
  • 100% vested 401(K) retirement plans
  • Educational assistance up to $2500 per year

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Data Privacy Notice for Job Applicants and Teammates

WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-level software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care.

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