ZipRecruiter

Log In

1

Intermediate Technical Support Analyst Jobs (NOW HIRING)

Real Floors, Inc.

Technical Support Analyst

Dallas, TX · On-site

Technical Support Analyst REPORTS TO: Director, Information Technology LOCATION: 11110 Goodnight ... Intermediate knowledge of Google Workspace and Microsoft Office * Familiarity with system imaging ...

Procom Services

Technical Support Analyst

Plano, TX · On-site

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with possible extension) * Manage and administer the Google Chrome Management Console for devices and ...

next page

Showing results 1-20

All JobsTechnology JobsInformation Technology JobsTechnology Analyst JobsIntermediate Technical Support Analyst Jobs

Intermediate Technical Support Analyst information

See salary details

$15

$27

$43

How much do intermediate technical support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for intermediate technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Intermediate Technical Support Analyst vs Help Desk Technician?

AspectIntermediate Technical Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+ often preferred
Work EnvironmentCorporate IT teams, technical support centersHelp desks, customer support centers
ResponsibilitiesDiagnose complex technical issues, escalate when neededBasic troubleshooting, user support, ticket logging
SkillsTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Intermediate Technical Support Analysts typically handle more complex technical issues and require advanced certifications, working within corporate IT environments. Help Desk Technicians focus on basic user support and troubleshooting, often serving as the first point of contact. Both roles are essential in IT support but differ in complexity and scope.

What does an Intermediate Technical Support Analyst do?

An Intermediate Technical Support Analyst provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often use troubleshooting tools, document solutions, and may escalate complex problems to higher-level support or engineering teams.

What cities are hiring for Intermediate Technical Support Analyst jobs?

Cities with the most Intermediate Technical Support Analyst job openings:

What are the most commonly searched types of Technical Support Analyst jobs?

The most popular types of Technical Support Analyst jobs are:

What states have the most Intermediate Technical Support Analyst jobs?

States with the most job openings for Intermediate Technical Support Analyst jobs include:

What are popular job titles related to Intermediate Technical Support Analyst jobs?

For Intermediate Technical Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Intermediate Technical Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst

Dallas, TX • On-site

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Contractor

Re-posted 18 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst


On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Dallas, Texas. 


Technical Support Analyst Job Details


Provide both reactive and proactive assistance to all external customers 

Troubleshoot and resolution of open incidents 

Troubleshoot/qualify incidents before escalating into Tier-II

Liaise with Tier-II, to facilitate feedback 

Record and document all issues related to the customers 

The creation of documented solutions for both internal and external support web-pages 

Technical Support Analyst Mandatory Skills


Familiarity with cooperate network infrastructures 

Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 

Basic Administration/Maintenance of Microsoft SQL Server. 

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 

At least two years of full time experience in customer care/customer support. 

Advanced writing and verbal communication skills.

Ability to multi-task and prioritize job requirements. 

Strong personal organization skills. 

Bachelor's degree preferred, but not required. 

McAfee's product knowledge is a plus


Technical Support Analyst Start Date


ASAP


Technical Support Analyst Assignment Length


12+ Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply