Intake Jobs in Remote, OR (NOW HIRING)

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

Are you passionate about serving diverse populations? Are you looking to be a part of meaningful and impactful work? Are you committed to exceeding customer expectations? If so, please consider joining our WorkSource Oregon team!

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.

WHAT YOU WILL DO:

As a Career Coach, you will provide high-quality services to Oregonians accessing employment and training services through the Job Opportunity and Basic Skills program (JOBS). This program is for families who receive Temporary Assistance for Needy Families (TANF) and includes helping individuals with employment and training, family stability and family well-being. Career Coaches will work closely with Oregon Department of Human Services (ODHS), our workforce board and other workforce programs and partners.

In this role you will:

• Receive referrals from ODHS for the JOBS services. Career Coaches will meet with individuals to assess job seeker's transferable skills, interests, challenges, and employment goals.

• Provide services which may include access to work experience opportunities, High School/GED support and services, training, and other work-based programs.

• Identify barriers to successful job search and explore possible solutions to remove the barriers.

• Conduct talent development workshops to teach essential skills for work readiness or career pathway opportunities.

• Refer individuals to Roseburg WorkSource workshops and activities and provide access to full services for Oregonians.

• Work with program data systems to track activities, attendance, and progress.

For a complete review of the position and responsibilities, please click here.

WHAT WE ARE LOOKING FOR:

Required Minimum Qualifications

• Two years of experience providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information.

• Examples of qualifying experience are eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry if it involved the above stated experience.

• Two years of education or experience; listed above are examples of acceptable experience. 45quarter (30semester) collegelevel credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.

To provide program coverage, travel to ODHS offices and satellite offices is required. An Oregon Employment Department vehicle may be provided for use to alternate locations, but a personal vehicle may be needed if no state vehicle is available, with mileage reimbursement from base office.

Desired Attributes

• Commitment to valuing diversity and promoting inclusion.

• Customer Focus: Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customers' expectations.Work with individuals who may have limited work experience, higher support needs or need coaching as they prepare for training and employment opportunities. Remain professional, calm and adapt communication style with diverse customer needs.

• Willingness to Learn: Demonstrated ability to be open to new experiences, seeking both positive and negative feedback, looking back on past experiences, and considering alternate courses of action, and finding patterns and order in complex information.

• Multi-tasking: Ability to attend to multiple tasks simultaneously and enthusiastically, deliver highquality work on time.

• Attention to Detail: Ability to accurately document case notes, services and track customer data into spreadsheets.

• Ability to Efficiently and Effectively Use Data: Use critical thinking, and analytical reasoning to gather information and apply laws, rules and policies to solve problems and make decisions.

WHAT'S IN IT FOR YOU:

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.

• Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.

• Work/life balance, 11 paid holidays a year, and a competitive benefits package.

• Public Service Loan Forgiveness opportunity!

• Get There - Oregon's easy-to-use carpool matching tool and trip planner.

HOW TO APPLY:

• Required: Attach a resume and cover letter. Your cover letter must not exceed two(2) pages. Please make sure your cover letter clearly addresses the desired attributes and minimum qualifications you have for this position under the "What We Are Looking For" section above. Please upload your documents in the "Resume/Cover Letter" section of the application. In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview.

• External Applicants: Click on the "Apply" link above to fill out the online application and submit by the posted closing date. Please use your preferred name on application materials.

• Current State of Oregon employees (this includes temporary employees): Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position.

• Limited Duration Assignment: Current limited duration status employees will be considered for this limited duration assignment. Please apply through your employee Workday account.

• Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.

• The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference. These questions are necessary to complete the application process.

ADDITIONAL INFORMATION:

• During the application process, the State of Oregon does not request nor require information regarding an applicant's age, date of birth, or educational attendance or graduation dates.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The limited duration assignment is currently funded through June 30, 2027. Limited duration appointments are regular status and benefits eligible. This position may be extended beyond this date and/or have continued funding approved in the future with the potential to become permanent.

• This position is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERSqualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details.

• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

• Salary Determination: The information in your Workday profile will be used to complete an equal pay assessment to determine salary placement upon hire.

• United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I9 acceptable documents (See page 2) for employment verification.

WORK LOCATION INFORMATION:

This position will report to the Roseburg WorkSource Office and is not suitable for remote or hybrid remote work.

CRIMINAL RECORDS CHECK:

The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Services (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Record Check Policy or contact us at the number below with any questions. Note: To verify identification, the successful candidate will be subject to a criminal background check which may require a fingerprint-based background check as a condition of employment.

CONTACT INFORMATION & HELPFUL LINKS:

If you have questions about the position or need an alternate format to apply, please contact us at 5039471289; EmployeeServices@employ.oregon.gov. Please be sure to include the job requisition ID number.

Guidance our hiring managers use: Equity and Inclusion Recruitment Questions and Gender Identity and Expression Procedure Reasonable Accommodations | Veterans Resources | How to Set Job Alerts | Workday Applicant FAQ Interview Scoring Criteria used during recruitment | What You Need to Know to Get the Job

Come for a job. | Stay for a career. | Make a difference ... for a lifetime!

The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer, committed to workforce diversity. At the Oregon Employment Department, we foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.