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Intake Volunteer Jobs in Silver Spring, MD (NOW HIRING)

AARP

Intake Specialist

Washington, DC · On-site

$29.81/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Performs intake for potential clients and supports attorneys with client communications and ... Assists in the onboarding process for new hires, volunteers, and/or interns, including organizing ...

AARP

Intake Specialist

Washington, DC · On-site

$20 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Performs intake for potential clients and supports attorneys with client communications and ... Assists in the onboarding process for new hires, volunteers, and/or interns, including organizing ...

Partners In Care

Volunteer Coordinator

Pasadena, MD · On-site

$22 - $24/hr

Oversee volunteer intake, background checks, and documentation, ensuring accurate transfer to Member Care for final review and filing. * Volunteer Retention & Appreciation: Develop and implement ...

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All JobsIntake Volunteer JobsIntake Volunteer Jobs in Silver Spring, MD

Intake Volunteer information

See Silver Spring, MD salary details

$32K

$45.9K

$86.3K

How much do intake volunteer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for intake volunteer in Silver Spring, MD is $45,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $44,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an intake volunteer, and why are they important?

To thrive as an Intake Volunteer, you should have strong communication, organizational, and active listening skills, often supported by experience in customer service or social services. Familiarity with data entry tools, intake management systems, and confidentiality protocols is usually required. Compassion, patience, and cultural sensitivity are important soft skills that help build trust with clients and support diverse needs. These abilities ensure accurate information collection, respectful client interactions, and effective support for organizational goals.

What is an intake volunteer?

Intake Volunteers are individuals who assist organizations, such as shelters, clinics, or non-profits, by welcoming new clients, collecting necessary information, and helping determine their needs. They often conduct initial interviews, complete paperwork, and ensure that all required documentation is gathered. Their role is crucial in streamlining the process for clients to access available services and resources. Intake Volunteers typically work under the supervision of staff and receive training to handle sensitive information with confidentiality and compassion.

What are some common challenges intake volunteers face when working with clients, and how can they effectively handle them?

Intake Volunteers often encounter clients who may be anxious, distressed, or unfamiliar with the organization's processes. Navigating sensitive conversations and gathering accurate information while maintaining empathy can be challenging. Volunteers can address these challenges by practicing active listening, following established protocols, and seeking guidance from supervisors when needed. Training and regular team meetings also provide opportunities to share experiences and learn effective communication strategies.

What is the difference between Intake Volunteer vs Client Support Specialist?

AspectIntake VolunteerClient Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; may require certifications
Work EnvironmentNon-profit, community service settingsNon-profit, healthcare, or social service organizations
Employer & Industry UsageVolunteer roles in social servicesPaid or volunteer roles in client-facing support
Common Search & ComparisonYesYes

Intake Volunteers typically assist with initial client interactions, gather information, and support administrative tasks in community or non-profit settings. Client Support Specialists often handle ongoing client needs, provide direct assistance, and may require additional certifications. While both roles involve client interaction, Intake Volunteers focus on intake processes, whereas Client Support Specialists provide more comprehensive support services.

What are the most commonly searched types of Intake jobs in Silver Spring, MD? The most popular types of Intake jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Intake Volunteer jobs? Cities near Silver Spring, MD with the most Intake Volunteer job openings:
Intake Volunteer jobs near you

Intake Specialist

AARP

Washington, DC • On-site

$29.81/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

AARP rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

140th of 772 rated non-profit organizations

Job description

Overview
AARP's Legal Counsel for the Elderly champions the dignity and rights of vulnerable Washington, D.C. seniors 60-plus, providing free legal and social work services to those in need - empowering, defending, protecting, and helping thousands of clients each year in many areas of civil law.
The Intake Specialistperforms a broad range of administrative support for one or more attorneys. Performs intake for potential clients and supports attorneys with client communications and investigative work such as gathering evidence, searching records and documents, and/or contacting potential clients and witnesses to gather information. Organizes and maintains case files. Creates and transcribes records of highly sensitive/confidential meetings and conversations and prepares correspondence and legal papers. Arranges appointments and maintains calendars, schedules, and files. Organizes and supports community outreach activities.
Responsibilities
  • Schedules appointments, depositions, and meetings and maintains attorneys' files and calendars; makes travel arrangements and prepares and submits expense reports and other financial documents for payment as requested.
  • Assists in the onboarding process for new hires, volunteers, and/or interns, including organizing orientation programs; training in office policies, procedures, and technologies; and addressing employee, intern, and volunteer queries regarding office management and facility management issues.
  • Prepares, edits, cite checks, and formats correspondence, memoranda, pleadings, briefs, and other legal documents. Retrieves and files legal documents with the courts in person or using the Case Management/Electronic Case Files (CM/ECF) system as requested.
  • Organizes and maintains litigation, amicus and other case files, runs case reports, tracks court deadlines, and updates the progress of the case using law practice management software. Communicates with outside counsel to refer and monitor status of co-counseled and/or pro bono cases.
  • Provides legal assistance to clients, including conducting intakes and assisting with client interviews. Performs investigative work, records searching, and/or contacting clients, witnesses, and government agencies to gather information.
  • Organizes trainings, community outreaches, and legal clinics under the direction and supervision of the attorney- supervisor and helps create presentation decks and relevant materials.
  • Participates as a member of practice area team and on cross-organizational working groups to develop innovative approaches to enhance service delivery for organization's clients.

Qualifications
  • High School Diploma plus a minimum of 2 years of relevant training and experience related to the duties of the position.
  • Effective organizational and multi-tasking skills and the ability to adhere to established intake procedures and guidelines.
  • Sensitivity to the low-income older adult population and their legal and social needs.
  • Ability to navigate through complex, sensitive, and confidential issues.
  • Ability to speak Spanish and paralegal training preferred.
  • District Public Notary a plus.

Additional Requirements
  • Regular and reliable job attendance
  • Effective verbal and written communication skills
  • Exhibit respect and understanding of others to maintain professional relationships
  • In office/open office environment with the ability to work effectively surrounded by moderate noise
  • Ability to occasionally lift up to 25 pounds

AARP will not sponsor an employment visa for this position at this time.
Hybrid Work Environment
AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.
Compensation and Benefits
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.
Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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