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Intake Specialist Jobs in Decatur, GA (NOW HIRING)

Float Health

Intake Specialist

Atlanta, GA · On-site +1

$48K - $50K/yr

The Role As an Intake Specialist, you'll play a key role in our operations and customer success by managing new patient referrals and coordinating timely start-of-care visits. These visits are ...

Float Health

Intake Specialist

Atlanta, GA · On-site +1

$48K - $50K/yr

The Role As an Intake Specialist, you'll play a key role in our operations and customer success by managing new patient referrals and coordinating timely start-of-care visits. These visits are ...

Romano At Law

Be Seen First

Social Security Disability Intake Specialist

Atlanta, GA · Remote

$18/hr

Job Overview We are seeking a detail-oriented and client-focused Intake Specialist to join our Social Security Disability team. This is a high-volume, phone-based role responsible for conducting ...

Nelson Elder Care Law

Legal Intake Specialist

Marietta, GA · On-site

$16.75 - $22.50/hr

As an Intake Analyst, you are the first impression of our firm-and one of the most important. Your primary responsibilities will be to build confidence and trust with the caller, analyze the caller ...

ProCo

Senior Patient Intake Specialist

Marietta, GA · On-site

$16 - $21.50/hr

Senior Patient Intake Specialist Receive. Advocate. Convert. AICA Orthopedics • Marietta, GA • Full-Time, On-Site Hourly + performance bonuses • Range confirmed before posting THE ROLE When an ...

Skywardinsurance

Claims Intake Specialist

Kennesaw, GA · On-site

$55K - $65K/yr

Summary The Claims Intake Specialist supports the Claims team by managing incoming claim-related correspondence, organizing electronic claim files, and assisting claims professionals with ...

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All JobsIntake Specialist JobsIntake Specialist Jobs in Decatur, GA

Intake Specialist information

See Decatur, GA salary details

$11

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How much do intake specialist jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for intake specialist in Decatur, GA is $20.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.31 per hour, depending on experience, location, and employer.

What is an intake specialist?

An Intake Specialist is a professional who serves as the initial point of contact for clients or patients in various settings such as healthcare, legal, or social services. They are responsible for gathering information, assessing client needs, and ensuring that individuals are directed to the appropriate services or resources. Intake Specialists play a key role in streamlining the process for clients by conducting interviews, completing necessary documentation, and sometimes verifying insurance or eligibility. Their work helps organizations efficiently manage new cases and provide timely assistance to those seeking help.

What is an intake specialist?

An intake specialist works in the medical field to direct a client or patient to the services they need. Intake specialists can work in various industries and workplaces, including hospitals, clinics, mental health facilities, and even law firms. As an intake specialist, your responsibilities include maintaining paperwork on a patient’s medical needs and history and directing them towards the proper facility. You also work with a patient’s family to help inform your understanding of a patient. Other duties include coordinating appointment times for clinical staff. It is your job to maintain documentation of all patient information and acquire referral sources necessary to bill and collect for your services.

What are some common challenges faced by intake specialists during the client onboarding process?

Intake Specialists often encounter challenges such as managing high call volumes, gathering complete and accurate information from clients, and addressing sensitive or urgent client needs efficiently. Balancing empathy with efficiency is key, as you'll frequently interact with individuals in stressful situations. Additionally, collaborating effectively with other departments to ensure smooth handoffs and clear communication can be demanding but is essential for seamless client onboarding.

What are the key skills and qualifications needed to thrive as an intake specialist, and why are they important?

To thrive as an Intake Specialist, you need strong organizational skills, attention to detail, and a background in customer service or social services, often supported by a relevant associate’s or bachelor’s degree. Familiarity with case management software, electronic medical records (EMR), and data entry systems is commonly required. Excellent interpersonal communication, active listening, and problem-solving abilities help Intake Specialists connect with clients and accurately assess their needs. These skills ensure that client information is gathered efficiently and accurately, supporting effective service delivery and a positive client experience.

What is the difference between Intake Specialist vs Medical Secretary?

AspectIntake SpecialistMedical Secretary
Required CredentialsHigh school diploma; some roles may require certification in healthcare or customer serviceHigh school diploma; medical office administration certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare providers, insurance companiesMedical practices, hospitals, clinics
Primary ResponsibilitiesGathering patient information, scheduling, initial patient contactManaging appointments, handling correspondence, administrative tasks

While both roles work in healthcare settings, an Intake Specialist primarily focuses on collecting patient information and scheduling, whereas a Medical Secretary handles administrative tasks like managing appointments and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, but their specific duties differ.

Is an intake specialist a receptionist?

An intake specialist is a role that involves gathering client information, verifying eligibility, and coordinating initial appointments, often in healthcare or social services settings. While both roles may involve front-desk duties, an intake specialist typically requires specific knowledge of the field and may handle more detailed documentation and communication tasks than a receptionist. The roles can overlap but are generally distinct in responsibilities and skill requirements.

What are the duties of an intake specialist?

An intake specialist is responsible for collecting client information, verifying eligibility, and documenting case details to facilitate service delivery. They often communicate with clients via phone or in person, use data management systems, and ensure accurate and timely processing of intake forms and documentation.
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Intake Specialist jobs near you
Infographic showing various Intake Specialist job openings in Decatur, GA as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,263 per year, or $20.3 per hour.

Client Intake Specialist

Rebecca Kay Sapp Law Firm

Lilburn, GA • On-site

$18 - $23/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 hours ago

Job description

Are you a people-first communicator with a passion for helping others during difficult times? Our personal injury law firm is looking for a motivatedIntake Specialistto be the first point of contact for potential clients. You'll play a critical role in converting leads into signed cases while delivering a compassionate, world-class experience from the very first call.


What you'll do

  • Answer inbound calls, web inquiries, and referrals promptly and professionally, ensuring no lead goes uncontacted.
  • Conduct thorough intake interviews to gather case details and qualify prospective clients against firm criteria.
  • Confidently present the firm's services and guide potential clients through the sign-up process - hitting weekly and monthly conversion targets.
  • Follow up persistently with prospects via phone, text, and email to maximize case sign-ups.
  • Accurately document all client information and case notes in the firm's case management system (CRM).
  • Coordinate with attorneys and paralegals to ensure smooth handoff of newly signed clients.
  • Handle client inquiries with empathy, professionalism, and urgency.


What we're looking for

  • 2+ years of experience in a sales, customer service, or client-facing intake role (legal, healthcare, or financial services preferred).
  • Proven track record meeting or exceeding sales conversion goals or KPIs.
  • Exceptional communication skills - warm, persuasive, and clear on both phone and in writing.
  • Ability to handle high call volume while maintaining accuracy and a positive attitude.
  • Strong organizational skills and attention to detail in data entry and documentation.
  • Empathy and sensitivity when speaking with injured individuals and their families.
  • Proficiency with CRM software or case management systems; ability to learn new technology quickly.
  • Bilingual in English and Spanish is a strong plus - additional compensation may be offered.


Why join us

  • Competitive base salary + performance-based incentives.
  • Comprehensive benefits including health, dental, and vision coverage.
  • Paid time off, including vacation, sick leave, and holidays.
  • Supportive team environment at a fast-growing, client-focused firm.
  • Opportunity to grow within the firm - many of our intake specialists advance into paralegal or operations roles.

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