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Intake Representative Jobs in Arizona (NOW HIRING)

Diversified Services Network

Intake Specialist

Chandler, AZ · On-site

$18 - $24.25/hr

Intake Specialist (IS) Type: Full-Time Position Overview Diversified Services, Inc. (DSN) is ... Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office staff • ...

Resolvere Law PLLC

Intake Attorney

Phoenix, AZ · On-site

$110K - $250K/yr

We represent individuals and businesses who need someone to 'answer the call' and take action ... Training and monitoring intake team members and tracking KPIs and firm metrics. * Converting ...

Matt Fendon Law Group

Intake Attorney

Phoenix, AZ · Hybrid

$90K/yr

... client-centered representation that define the firm. Why This Role This position offers the ... The Intake Attorney will gain hands-on experience, professional development, and mentorship from ...

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All JobsIntake Representative JobsIntake Representative Jobs in Arizona

Intake Representative information

See Arizona salary details

$28.9K

$41.4K

$77.8K

How much do intake representative jobs pay per year?

As of Jun 30, 2026, the average yearly pay for intake representative in Arizona is $41,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $40,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Intake Representative, and why are they important?

To thrive as an Intake Representative, you need strong organizational skills, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with case management software, electronic records systems, and basic office applications is typically required. Excellent interpersonal communication, active listening, and problem-solving skills help you effectively gather information and assist clients. These abilities ensure accurate data collection, efficient intake processes, and a positive experience for clients seeking services.

What is the difference between Intake Representative vs Customer Service Representative?

AspectIntake RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in healthcare or insuranceHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare facilities, insurance companies, or social servicesRetail, call centers, or service-oriented businesses
Employer & Industry UsageHealthcare, insurance, social servicesRetail, telecommunications, hospitality
Common Search & Comparison IntentUnderstanding role differences, job requirements, industry contextCustomer interaction, service skills, job duties

Intake Representatives primarily handle initial client or patient intake, verifying information and gathering necessary documentation in healthcare or insurance settings. Customer Service Representatives focus on assisting customers, resolving issues, and providing support across various industries. While both roles involve communication skills, Intake Representatives often work in specialized environments requiring specific knowledge, whereas Customer Service roles are broader and more customer-facing.

What challenges might an Intake Representative face when handling high volumes of client inquiries, and how can they effectively manage their workload?

Intake Representatives often encounter periods of high call or inquiry volume, which can be challenging when trying to maintain accuracy and provide excellent customer service. Effective time management, prioritizing urgent cases, and utilizing available technology or workflow tools are helpful strategies. Additionally, clear communication with team members and supervisors can ensure that complex cases receive appropriate attention. Building resilience and maintaining a calm demeanor are also important for managing stress in a fast-paced environment.

What are Intake Representatives?

Intake Representatives are professionals who serve as the first point of contact for clients or patients seeking services from an organization, such as a healthcare facility, law firm, or social service agency. They are responsible for gathering initial information, assessing client needs, and ensuring that all necessary documentation is completed accurately. Intake Representatives play a crucial role in streamlining the onboarding process, helping clients navigate available services, and directing them to the appropriate departments or specialists. Their work requires strong communication, organizational, and customer service skills.
What are popular job titles related to Intake Representative jobs in Arizona? For Intake Representative jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Intake Representative jobs in Arizona look for? The top searched job categories for Intake Representative jobs in Arizona are:
Intake Representative jobs near you
Infographic showing various Intake Representative job openings in Arizona as of June 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $41,373 per year, or $19.9 per hour.
Intake Specialist

Intake Specialist

Diversified Services Network, Inc.

Chandler, AZ

$17.50 - $23.50/hr

Full-time

PTO

Posted 4 days ago

Job description

Position Title: Intake Specialist (IS)

Type: Full-Time

Position Overview

Diversified Services, Inc. (DSN) is seeking a dependable, customer-focused Intake Specialist (IS). In this role, you will serve as front-desk support for clients applying for or receiving public assistance programs, while also providing administrative assistance to case workers and office staff.

This position is ideal for individuals who are passionate about helping others, thrive in a fast-paced environment, and are looking for a long-term opportunity with growth potential.

About the Role

As an IS, you will interact directly with members of the public, staff, and other state personnel. You will be responsible for determining eligibility for public assistance programs, including:

Temporary Assistance for Needy Families (TANF), Cash Assistance

Nutrition Assistance Program (NA)

Medicaid (Medical Assistance)

IS staff serve as the first point of contact for clients and play a critical role in ensuring applications and documentation are processed accurately and efficiently. IS Staff will assist individuals by data entering application information. You will attend paid classroom training (one week) along with on-the-job training. This is an in-person on site position.

Key Responsibilities

Client & Front Desk Support

Welcome on-site visitors and determine the nature of their visit

Provide courteous, professional customer service to all clients

Assist clients with application submission and general inquiries

Administrative & Case Support

Review client information and documentation for accuracy and completeness

Scan and upload documents into client case files

Schedule client appointments and support caseworker workflows

Work independently and be able to work collaboratively with Team members

Ability to communicate accurately both orally and in writing

Operational Duties

Accurately data enter program applications

Research systems to ensure application is not a duplicate

Prepare eligibility and upload appropriate documents into Document Management System

Validate all documents are scanned to correct eligibility type

Place application in appropriate system to ensure client contact by eligibility staff

Maintain daily activity and service reports

Handle sensitive information with confidentiality and professionalism

Physical Requirements

Frequent sitting and use of hands for handling objects

Standing, walking, and reaching

Ability to lift up to 35 pounds occasionally

Requirements

Proficient computer skills include typing, accurate data entry, and navigation of multiple software applications

Strong desire to help and serve others

Proven customer service experience

Ability to handle conflict calmly and professionally

Strong multitasking and organizational skills

Reliable, dependable, and punctual

Ability to maintain confidentiality and pass a background check

High school diploma or equivalent

Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Preferred Qualifications

Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office staff

Experience working with the public in a government or social services environment

Benefits

Full-time, at least 40 hours per week

Monday-Friday, 8:00 AM-5:00 PM

Hourly wage: Compensation will be discussed during the interview process

Benefits include paid time off and additional benefits, as applicable

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