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Intake Manager Jobs in Clive, IA (NOW HIRING)

Berkley

SIU Manager

Urbandale, IA · On-site

Oversee the intake, triage, and assignment of suspected fraudulent claims, ensuring timely and ... Manage and implement a comprehensive quality assurance program to evaluate the accuracy ...

Berkley

SIU Manager

Urbandale, IA · On-site

Oversee the intake, triage, and assignment of suspected fraudulent claims, ensuring timely and ... Manage and implement a comprehensive quality assurance program to evaluate the accuracy ...

W. R. Berkley

SIU Manager

Urbandale, IA · On-site

Oversee the intake, triage, and assignment of suspected fraudulent claims, ensuring timely and ... Manage and implement a comprehensive quality assurance program to evaluate the accuracy ...

NCMIC

Claims Representative

Clive, IA

Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. Handling ...

NCMIC

Claims Representative

Clive, IA · On-site

Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. Handling ...

NCMIC Group, Inc.

Claims Representative

Clive, IA · On-site

Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. * Handling ...

NCMIC

Claims Representative

Clive, IA · On-site

Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. Handling ...

Berkley

SIU Manager

Urbandale, IA · On-site

Oversee the intake, triage, and assignment of suspected fraudulent claims, ensuring timely and ... Manage and implement a comprehensive quality assurance program to evaluate the accuracy ...

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Intake Manager information

See Clive, IA salary details

$34.8K

$65.6K

$107.3K

How much do intake manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for intake manager in Clive, IA is $65,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $77,400.00 per year, depending on experience, location, and employer.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.
More about Intake Manager jobs
What are the most commonly searched types of Intake jobs in Clive, IA? The most popular types of Intake jobs in Clive, IA are:
What job categories do people searching Intake Manager jobs in Clive, IA look for? The top searched job categories for Intake Manager jobs in Clive, IA are:
What cities near Clive, IA are hiring for Intake Manager jobs? Cities near Clive, IA with the most Intake Manager job openings:
Intake Manager jobs near you
Infographic showing various Intake Manager job openings in Clive, IA as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $65,575 per year, or $31.5 per hour.

SIU Manager

Berkley

Urbandale, IA • On-site

Other

Re-posted 21 days ago

Job description

Company Details

"Our Company provides a state of predictability which allows brokers and agents to act with confidence."Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.Along the way, we’ve been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion.Today the Berkley brand comprises more than 50 businesses worldwide and is divided into two segments:  Insurance and Reinsurance and Monoline Excess.  

The Company is an equal employment opportunity employer.

Responsibilities

The SIU Manager is responsible for assisting with leading our anti-fraud efforts to include both commercial and personal lines of business. This role is critical in safeguarding the integrity of our claims process, mitigating financial losses, and ensuring compliance with regulatory mandates.

The SIU Manager will be responsible for overseeing a team of investigators and support specialists, managing complex and high-exposure investigations, and assisting with investigative tools to support the enterprise anti-fraud efforts. This position requires a deep understanding of commercial and personal insurance operations, investigative techniques, and regulatory frameworks.

Key Functions/Duties of Position:

Leadership & Strategy

  • Lead, mentor, and manage a team of SIU investigators and support specialists, ensuring high performance, professional development, and adherence to best practices.
  • Execute a strategic vision for fraud detection and prevention across all lines of business.
  • Establish and monitor key performance indicators (KPIs) to measure the effectiveness of the SIU program.
  • Collaborate with senior leadership to align SIU goals with broader organizational objectives.

Investigative Oversight

  • Oversee the intake, triage, and assignment of suspected fraudulent claims, ensuring timely and thorough investigations.
  • Direct the investigation of complex, high-value, or sensitive cases involving potential fraud, collusion, staged losses, or organized crime.
  • Ensure investigative activities are conducted in accordance with legal standards, company policies, and industry best practices.
  • Review and approve investigative reports, summaries, and referrals to law enforcement or regulatory bodies.

Quality Assurance & Compliance

  • Manage and implement a comprehensive quality assurance program to evaluate the accuracy, completeness, and compliance of SIU investigations.
  • Conduct regular audits of investigative files to ensure adherence to internal protocols, regulatory requirements, and industry standards.
  • Provide feedback and coaching to investigators based on audit findings to drive continuous improvement.
  • Monitor trends in investigative performance and develop targeted training or process enhancements as needed.
  • Ensure timely and accurate reporting to state fraud bureaus, the NICB, and other regulatory entities.

Compliance & Reporting

  • Ensure compliance with all applicable state and federal regulations, including mandatory fraud reporting requirements.
  • Maintain accurate and timely documentation of all investigative activities in the case management system.
  • Prepare and submit regulatory reports, internal dashboards, and executive summaries as required to SIU Leadership.
  • Serve as a primary liaison with state fraud bureaus, the National Insurance Crime Bureau (NICB), and other external agencies.

Collaboration & Training

  • Partner with claims, underwriting, legal, and risk management teams to identify fraud trends and vulnerabilities.
  • Provide training and guidance to claims staff on fraud indicators, red flags, and referral procedures.
  • Represent the company at industry conferences, fraud task forces, and professional associations.

Technology & Innovation

  • Leverage data analytics, predictive modeling, and fraud detection software to enhance investigative capabilities.
  • Evaluate and implement new tools and technologies to improve SIU efficiency and effectiveness.
Qualifications

Qualifications:

• Minimum of 7–10 years of experience in insurance fraud investigations, with minimum of 3 years in a supervisory or managerial role.• Extensive knowledge of commercial and personal insurance products and claims processes.• Completion of one or more of the following designations: Fraud Claims Law Specialist (FCLS), Certified Insurance Fraud Investigator (CIFI), Certified Fraud Examiner (CFE), Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC).

Education Requirement

• Bachelor’s degree in Criminal Justice, Insurance, Business Administration, or a related field.

Additional Requirements Location and Travel: • Primary location Urbandale, IA. • Additional locations: High Point, NC; Irving, TX; Florida; Atlanta, GA; Glen Allen, VA; Chesterfield, MO; Scottsdale, AZ; Pennsylvania. • Travel: Occasional travel is required (up to 20%). Sponsorship Details Sponsorship not Offered for this Role

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