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Intake Manager Jobs in Waterloo, IA (NOW HIRING)

Hy-Vee, Inc.

Pharmacy Department Manager

Waterloo, IA · On-site

$64 - $75.50/hr

Pharmacy Manager Department: Pharmacy FLSA: Non-Exempt General Function : As a Pharmacy Manager ... Staff Pharmacist(s), Pharmacy Technician(s), Pharmacy Intake/Outbound Coordinator Primary Duties ...

HyVee

Pharmacy Department Manager

Waterloo, IA · On-site

$64 - $75.50/hr

Pharmacy Manager Department: Pharmacy FLSA: Non-Exempt General Function : As a Pharmacy Manager ... Staff Pharmacist(s), Pharmacy Technician(s), Pharmacy Intake/Outbound Coordinator Primary Duties ...

Friends of the Family

Housing Navigator

Waterloo, IA · On-site

$20.77/hr

Key Roles & Responsibilities Landlord Engagement / Mediation | Housing Search & Placement | Case Management | Data & Documentation | What You Will Do: * Complete intake and leasing documentation and ...

Friends of the Family

Housing Navigator

Waterloo, IA

$19.50 - $25.75/hr

... intake, housing search, placement, and lease-up. This role works closely with participants ... This positionalsocarries a caseload to deliver case management and supportive services that promote ...

Elevate CCBHC

Clinical Director

Waterloo, IA

$74K - $101K/yr

Participate in intake review and admission decisions to ensure alignment with program eligibility ... Manage and oversee student interns, including supervision, learning opportunities, and performance ...

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Intake Manager information

See Waterloo, IA salary details

$35K

$66K

$108K

How much do intake manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for intake manager in Waterloo, IA is $66,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $77,900.00 per year, depending on experience, location, and employer.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.
More about Intake Manager jobs
What are popular job titles related to Intake Manager jobs in Waterloo, IA? For Intake Manager jobs in Waterloo, IA, the most frequently searched job titles are:
What cities near Waterloo, IA are hiring for Intake Manager jobs? Cities near Waterloo, IA with the most Intake Manager job openings:
Intake Manager jobs near you
Infographic showing various Intake Manager job openings in Waterloo, IA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $66,010 per year, or $31.7 per hour.

Pharmacy Department Manager

Hy-Vee, Inc.

Waterloo, IA • On-site

$64 - $75.50/hr

Full-time

Re-posted 21 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,661 frontline employees who took The Breakroom Quiz

44th of 122 rated grocery stores

Job description

Additional Considerations (if any):
Professional License/Certification Required
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Pharmacy Manager
Department: Pharmacy
FLSA: Non-Exempt
General Function:
As a Pharmacy Manager, this position will be responsible for the overall operation within assigned pharmacy department. Directly responsible for improvement of prescription count as well as patient count by promoting exceptional customer service and professional image within the community. Focus will also include improvement of profitability by practicing/implementing cost effective business practices, i.e. generic dispensing, drug purchasing, etc. Ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies:
  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations and Perishables
Positions that Report to you: Staff Pharmacist(s), Pharmacy Technician(s), Pharmacy Intake/Outbound Coordinator
Primary Duties and Responsibilities:
  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Supervise the operation of the assigned pharmacy department.
  • Improves pharmacy prescription sales, profit, patient count and professional image through ensuring the accurate filling of prescriptions and the courteous and efficient service to all customers.
  • Supervises pharmacy staff to ensure pharmacy employees are developed through proper employee orientation, training, PTCB certification, establishment of objectives, communication of rules and constructive discipline, while building employee morale, motivation and loyalty.
  • Responsible for managing all referrals submitted by Hy-Vee retail pharmacy locations.
  • Communicates and coordinates with Hy-Vee retail pharmacists regarding referrals and as needed.
  • Recommends plans and coordinates sales and promotional programs for pharmacy department.
  • Responsible for the recruitment and hiring of pharmacy personnel, manages budgeted payroll and scheduling, minimize overtime usage and improves labor cost per prescription.
  • Analyzes and recommends loss prevention procedures and assures proper implementation of internal controls.
  • Conducts regularly scheduled inventories and checks pharmacy security procedures and performs mini audits.
  • Oversees training of pharmacy staff on the use of designated pharmacy point of sale system and assists in the resolution of questions and problems pertaining to the system.
  • Ensures that established workflow is adhered to within respective pharmacy.
  • Assist in monitoring competition services and recommend additions or modifications to company programs.
  • Reviews pharmacy department policies, procedures and inventory to ensure compliance with federal and state pharmacy regulations.
  • Ensures compliance with DEA and state Board of Pharmacy regulations regarding maintenance of records and documents.
  • Monitors compliance in pharmacy by conducting regular audits and verifying that the proper records, including controlled substance records, are kept on hand and are made readily available.
  • Prepares and submits, as authorized by appropriate company personnel, records and reports required by the company and governmental and/or local authorities concerning burglaries, drugs to be surrendered, and reports concerning compliance to regulations.
  • Recommends and audits an inventory level based on department prescription volume, maintaining a satisfactory on hand balance and days of supply, monitors the company's designated inventory system and reviews all daily purchases.
  • Recommends improved pharmacy department maintenance procedures and appearance standards, up to and including, physical layout.
  • Takes ownership of department appearance by maintaining its order and cleanliness.
  • Resolves customer complaints regarding all aspects of pharmacy department operations (service, price, personnel, etc.).
  • Represents the company through membership and active participation in pharmaceutical professional groups, associations and organizations.
  • Determines pricing of product to ensure profitability of the department.
  • Builds growth and sales through counseling customers on OTC medications and products.
  • Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities:
  • Oversees nursing home accounts and delivery of medications.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:
  • Ability to communicate effectively both orally and in writing.
  • Excellent interpersonal skills, especially related to health care
    colleagues.
  • In depth knowledge of pharmacy computer applications, with special emphasis on existing and planned products; PIS, order management, automated dispensing, CPOE, I.V. compounders, packagers, bar code applications, supply chain solutions. Knowledge/experience with Siemens Pharmacy/Soarian is a plus.

Education and Experience:
  • Graduate of an accredited Pharmacy School; preferably with a Pharm. D. degree.
  • Current Board of Pharmacy license.
  • Progressively responsible experience in pharmacy and computer applications of pharmacy practice including implementation and development of new computer systems.
  • Over one year of related work experience.

Supervisory Responsibilities:
  • Instructing, reviewing work, assigning work, planning work of others, maintaining standards, coordinating activities, allocating personnel, acting on employee problems, selecting new employees.
  • Has the authority to recommend the transfer/promotion of employees and the disciplining, discharges, and salary increases of employees.

Working Conditions:
The work for this position is normally conducted in an office or clinic
environment at store locations. Typical work activities involve frequent and prolonged periods of standing and walking.
Equipment Used to Perform Job:
PC with pharmacy software and printer, pharmacy balance, scanner, calculator, telephone, fax, and copier
Contacts:
Has daily contact with general public, suppliers and vendors. Occasional contact with community or trade/professional organizations and federal/state/city government or regulatory agencies and Pharmacy Operations team.
Confidentiality:
Has access to confidential data including personal health information. Maintains confidentiality of customer's private medical information, according to the HIPAA
act.
I understand that this pharmacy handles and prepares hazardous drugs. The USP 800 is intended to ensure that personnel of reproductive capability understand the risks of handling hazardous drugs. Accordingly, I acknowledge that exposure to hazardous drugs may cause acute and chronic effects. Failure to follow pharmacy policies and procedures may put me at greater risk of exposure to hazardous drugs.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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