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Intake Manager Jobs in Clive, IA (NOW HIRING)

Mom's Meals

Intake Director

Ankeny, IA

The Intake Director develops and manages intake workflows, performance metrics, quality standards, and staff development initiatives to ensure exceptional customer service and operational efficiency ...

Mom's Meals

Intake Director

Ankeny, IA · On-site

The Intake Director develops and manages intake workflows, performance metrics, quality standards, and staff development initiatives to ensure exceptional customer service and operational efficiency ...

Mom's Meals

Intake Director

Ankeny, IA · On-site

$95 - $125/hr

The Intake Director develops and manages intake workflows, performance metrics, quality standards, and staff development initiatives to ensure exceptional customer service and operational efficiency ...

Mom's Meals

Intake Director

Ankeny, IA · On-site

The Intake Director develops and manages intake workflows, performance metrics, quality standards, and staff development initiatives to ensure exceptional customer service and operational efficiency ...

Doist

Intake Director

Ankeny, IA · On-site

$95 - $120/hr

This role is responsible for ensuring the efficient, accurate, and compliant management of referrals, eligibility verification, service authorizations, enrollment processes, and related intake ...

Community & Family Resources

Intake Specialist

Des Moines, IA · On-site

$17.25 - $23.25/hr

Community and Family Resources is seeking an Intake Specialist to provide initial and ongoing ... Ability to manage multiple tasks at the same time. * Develop, implement, and evaluate Quality ...

Help At Home

Intake Client Associate

Des Moines, IA · On-site

$21 - $24/hr

We're seeking a Intake Client Associate who is passionate about making a difference and driving ... Acquire, retain, and monitor key relationships with Case Managers for contribution towards meeting ...

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All JobsIntake JobsIntake Manager JobsIntake Manager Jobs in Clive, IA

Intake Manager information

See Clive, IA salary details

$34.8K

$65.6K

$107.3K

How much do intake manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for intake manager in Clive, IA is $65,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $77,400.00 per year, depending on experience, location, and employer.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.
More about Intake Manager jobs
What are the most commonly searched types of Intake jobs in Clive, IA? The most popular types of Intake jobs in Clive, IA are:
What job categories do people searching Intake Manager jobs in Clive, IA look for? The top searched job categories for Intake Manager jobs in Clive, IA are:
What cities near Clive, IA are hiring for Intake Manager jobs? Cities near Clive, IA with the most Intake Manager job openings:
Intake Manager jobs near you
Infographic showing various Intake Manager job openings in Clive, IA as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $65,575 per year, or $31.5 per hour.

Intake Director

Mom's Meals

Ankeny, IA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Mom's Meals rating

6.1

Company rating: 6.1 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

15th of 24 rated food delivery companies

Job description

Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for an experienced Intake Director to lead our client intake teams.
 
The Intake Director provides strategic leadership and oversight of all intake operations supporting members and participants served through commercial insurance plans, Medicare Advantage, state Medicaid programs, Managed Medicaid organizations, and Older Americans Act (OAA) nutrition programs. This role is responsible for ensuring the efficient, accurate, and compliant management of referrals, eligibility verification, service authorizations, enrollment processes, and related intake activities. The Intake Director collaborates closely with referral sources, payers, care managers, providers, and internal departments to facilitate seamless service access, optimize operational performance, and maintain regulatory compliance while delivering high-quality member experience.
 
The Intake Director develops and manages intake workflows, performance metrics, quality standards, and staff development initiatives to ensure exceptional customer service and operational efficiency while supporting organizational growth and contractual compliance.

Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.
 
 
Benefits include:
  • PTO, holiday pay and holiday of choice
  • 401(k) match
  • Life insurance
  • Short-term disability
  • Health, dental and vision insurance
  • Maternity/paternity leave
  • Health savings account (HSA)
  • Flex spending accounts (FSA) - health and dependent
 
Location: 3210 SE Corporate Woods Dr, Ankeny, IA 50021
Position Responsibilities may include, but not limited to
Intake Operations Management
  • Direct and oversee all intake and enrollment activities from referral receipt through service activation
  • Establish, maintain, and continuously improve intake processes, policies, and procedures
  • Ensure accurate and timely processing of referrals from insurance companies, Medicaid agencies, Medicare Advantage plans, healthcare providers, hospitals, case managers, and community organizations
  • Monitor intake volumes and staffing levels to ensure service level agreements (SLAs) are consistently achieved
  • Develop escalation procedures for urgent referrals, service disruptions, and complex cases
  • Collaborate with operations, customer service, billing, and nutrition services teams to ensure seamless member onboarding
 
Payer and Program Management
  • Ensure compliance with requirements established by Medicare Advantage plans, Medicaid Managed Care Organizations, state agencies, commercial insurers, and Older Americans Act programs
  • Oversee eligibility verification, benefit determination, authorization management, and documentation requirements
  • Maintain knowledge of payer-specific referral processes, service requirements, and contractual obligations
  • Serve as a primary operational contact for payer intake-related issues and performance concerns
  • Support implementation of new payer contracts and program launches
 
Team Leadership
  • Recruit, train, develop, and manage intake supervisors and intake specialists
  • Establish performance expectations and conduct regular performance evaluations
  • Foster a culture of accountability, accuracy, customer service excellence, and continuous improvement
  • Provide coaching and support to staff handling complex member and provider interactions
  • Create workforce plans that align staffing resources with organizational growth
 
Quality Assurance and Compliance
  • Ensure all intake activities comply with HIPAA, CMS regulations, Medicaid requirements, OAA program guidelines, and organizational policies
  • Monitor intake accuracy and documentation quality through audits and performance reviews
  • Develop corrective action plans when deficiencies are identified
  • Maintain readiness for payer audits, accreditation reviews, and regulatory inspections
  • Partner with Compliance and Quality departments to identify and mitigate operational risks
 
Data, Reporting, and Analytics
  • Develop and monitor key performance indicators (KPIs) including:
  • Referral turnaround time
  • Enrollment completion rates
  • Authorization accuracy
  • Service activation timelines
  • Customer satisfaction metrics
  • Intake productivity measures
  • Analyze trends and recommend operational improvements
  • Prepare reports for executive leadership, clients, and payer partners
  • Utilize intake, CRM, and care management systems to improve operational efficiency and data integrity
 
Cross-Functional Collaboration
  • Work closely with Sales, Commercial, Customer Success, Operations, Revenue Cycle Management, Nutrition Services, IT, and Customer Care teams
  • Support implementation of new technology solutions and workflow enhancements
  • Participate in strategic planning and growth initiatives
  • Collaborate with payer partners to address operational issues and improve member experience
Required Skills and Experience
  • Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Social Services, or related field
  • 5+ years' leadership experience in healthcare intake, care coordination, member services, healthcare operations, or a related field. Minimum of 3 years managing teams in a healthcare, payer, population health, or social services environment
  • Experience working with Medicare, Medicaid, Managed Care Organizations, health plans, or government-funded programs
  • Advanced computer skills - Microsoft Office Suite, with focus on Word, Excel, and Outlook
  • Excellent verbal, telephone, and written communication skills
  • Ability to multi-task and handle numerous assignments simultaneously
  • Strong leadership skills and the ability to take initiative
  • Excellent listening and feedback skills
  • Ability to work well in a team environment
  • Effective training and meeting skills
  • Professional, positive, and enthusiastic attitude
  • Proven performance management, coaching, and counseling skills
  • Strong attention to detail and analytical skills
  • Strong ability in making decisions regarding day-to-day issues
  • Experience with process improvement initiatives
  • Strong background in monitoring data for future forecasting
  • Strong understanding of healthcare reimbursement and authorization processes
  • Knowledge of Medicare Advantage, Medicaid, and Older Americans Act programs
  • Familiarity with HIPAA, CMS regulations, and healthcare compliance requirements
  • Excellent leadership, coaching, and team development skills
  • Strong analytical and problem-solving abilities
  • Exceptional organizational and project management skills
  • Experience with CRM, intake management, care management, and reporting systems
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent written and verbal communication skills
Preferred Skills and Experience
  • Master's degree
  • Experience with home-delivered meals, social determinants of health (SDOH), community-based services, or nutrition programs
Physical Requirements
  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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