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Intake Intern Jobs in Alabama (NOW HIRING)

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product ... Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture ...

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Intake Intern information

What is the difference between Intake Intern vs Case Coordinator?

AspectIntake InternCase Coordinator
Required CredentialsHigh school diploma or ongoing college educationRelevant experience; sometimes a degree in social work or related field
Work EnvironmentInternship setting, supervised, entry-levelFull-time, professional setting, more responsibility
Employer & Industry UsageNonprofits, healthcare, social servicesSocial service agencies, healthcare organizations
Common Search & Comparison IntentUnderstanding entry-level roles in intake processesClarifying responsibilities and career progression

The main difference between an Intake Intern and a Case Coordinator lies in experience and responsibilities. Intake Interns typically perform supervised, entry-level tasks during their training or education phase, focusing on initial client contact. Case Coordinators handle more complex case management duties, requiring experience and sometimes specific credentials. Both roles are common in social services and healthcare settings, but the Case Coordinator role involves greater responsibility and independence.

What are some common challenges intake interns face when handling client information, and how can they manage them effectively?

Intake Interns often encounter challenges such as managing sensitive or confidential client information and navigating high volumes of inquiries efficiently. To address these, it's important to follow strict confidentiality protocols, stay organized with digital or physical filing systems, and communicate clearly with both clients and team members. Regular check-ins with supervisors and utilizing client management software can also help ensure accuracy and compliance. Developing strong active listening and time management skills will make the process smoother and more effective.

What are the key skills and qualifications needed to thrive as an intake intern, and why are they important?

To thrive as an Intake Intern, you generally need a background in social work, psychology, or a related field, along with strong organizational and interviewing skills. Familiarity with case management software, confidential record-keeping systems, and Microsoft Office tools is often required. Excellent interpersonal communication, attention to detail, and empathy help you build rapport with clients and accurately gather information. These skills are crucial for ensuring thorough assessments, compliance with confidentiality standards, and effective support for clients seeking services.

What is an intake intern?

Intake Interns are entry-level professionals, often students or recent graduates, who assist organizations with the initial stages of client or case intake. Their responsibilities typically include gathering information from clients, conducting preliminary interviews, entering data into case management systems, and helping determine eligibility for services. They play a crucial role in ensuring that cases are documented accurately and efficiently, supporting the workflow of social services, legal aid, healthcare, or other organizations. Intake Interns gain valuable experience in client communication, data management, and the fundamentals of case processing.
What are the most commonly searched types of Intake jobs in Alabama? The most popular types of Intake jobs in Alabama are:
What cities in Alabama are hiring for Intake Intern jobs? Cities in Alabama with the most Intake Intern job openings:
Intake Intern jobs near you

Intern, Customer Support and Customer Success

Harris

On-site

$22 - $25/hr

Part-time

Posted 7 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

77th of 241 rated software companies

Job description

eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success .

What your impact will be:

  • Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
  • Provide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system.
  • Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
  • Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
  • Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
  • Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
  • Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
  • Participate in functional and technical design sessions.
  • Gather end-user requirements for data pipelines, reporting, and operational improvements.
  • Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.

What we are looking for:

  • Proficient in SQL
  • Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
  • Experience with Python and other programming languages
  • Experience with AWS or Azure cloud-hosted applications
  • Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
  • Experience with version control and functional testing
  • Experience with SQL Server, Postgres and Oracle
  • Experience creating technical documentation
  • Some prior experience with the education sector through internships

What will help you stand out:

  • Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
  • Interest in support operations, incident management, and continuous process improvement
  • Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
  • Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
  • Attention to detail and strong verbal and written communication skills
  • Ability to work collaboratively and independently
  • Pursuing a BA/BS degree in Computer Science or a related field

Pay rate: $22.00 - $25.00 USD per hour

What Harris Computer employees say

Pay

Benefits

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

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