Intake Case Manager Jobs in Allen, TX (NOW HIRING)

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Position Summary:

As a Bilingual Case Manager, you provide comprehensive case management and crisis intervention for adult and child survivors of domestic violence who are experiencing homelessness. This role requires a strong understanding of the dynamics and effects of domestic violence, trauma, and housing instability. It uses evidence-based interventions to help families develop healthy coping skills and move toward long-term stability. The Case Manager delivers holistic support through individualized service planning, referrals, advocacy, safety planning, group facilitation, and ongoing assessment to help clients rebuild safety and independence.

When you step into this role, you will be a lifeline for families transitioning from crisis to stability. Your work will directly support our mission to empower survivors of family violence by helping them access safe housing, secure essential resources, and rebuild their lives with dignity. Through trauma-informed care, consistent advocacy, and compassionate guidance, you will strengthen each family’s ability to heal, plan for the future, and thrive beyond violence. Your support ensures that clients receive the structure, safety, and connection they need to break cycles of abuse and create lasting change.

The shift for this position is Monday, Wednesday, Friday 9:00am-5:00pm, Tuesday & Thursday 12:00pm-8:00pm

Key Responsibilities:

• Provides families with case management services, including but not limited to housing, employment, legal, and medical referrals.
• Coordinates family case management meetings twice a month, as well as weekly case management meetings with the head of household.
• Completes intake and orientation of services and discusses safety planning with clients.
• Observes and documents weekly observations of each child within the family unit.
• Maintains accurate and confidential records on each client for the assigned caseload in the Clients First database and other necessary locations (progress notes, reports, and other required forms).
• Facilitates weekly process groups and/or events using a variety of psychotherapy approaches (e.g., cognitive-behavioral, psycho-educational, client-centered) and based on systems theory and domestic violence research.
• Responds appropriately to emergency situations utilizing de-escalation and conflict resolution skills.
• Assists clients in obtaining community services and establishes referral relationships with other agencies to facilitate services.
• Provides court advocacy and court testimony as needed.
• Provides training, supervision, and support to volunteers and interns as assigned.
• Represents the agency in special groups and community education activities.
• Participates in in-service training programs and workshops to update professional knowledge; maintains current professional knowledge of domestic violence, crisis theory, and community resources, including assessments of danger, and resources of direct solution.
• Attends and participates in case staffing on a weekly basis.
• Works assigned schedule with adequate flexibility, may be required to provide support during other hours.

Other Duties:

Performs other job-related duties as assigned

• Bachelor's Degree in Social Work, Psychology, or a related human services field. Master's preferred. 
• One to two years of experience in crisis intervention and/or the domestic violence field is preferred. Prior experience with supportive housing placements is preferred. 
• Reliable transportation is required for community meetings. 
• Bilingual (English/Spanish) required.
   

Licenses and Certifications:

Valid Texas Driver’s License and a clear driving record.
 

Knowledge, Skills, and Abilities:

• Knowledge and understanding of the dynamics of domestic violence affecting individuals and families.
• Knowledge of the legal process for family violence, an understanding of the legal documents presented to clients, and an understanding of child protective services.
• Knowledge of trauma-informed care and/or trauma theory.
• Knowledge of de-escalation techniques when working with clients.
• Skilled at working with Microsoft Office Word and Outlook; experience working with and entering data into client databases.
• Ability to relate to different cultural and religious backgrounds
• Ability to relate compassionately and with empathy towards clients through active listening skills, problem-solving, conflict resolution, and critical thinking skills.
• Ability to work individually and in a collaborative team environment, sharing information and knowledge that best helps the clients to succeed.
• Ability to follow all safety and precautionary rules and measures for the safety of the clients and for oneself.
• Ability to multitask, organize, prioritize, and effectively and efficiently manage one’s time under stressful situations.
• Ability to set healthy boundaries when working with clients.
• Ability to maintain and preserve client confidentiality.
• Ability to work some evenings and weekends.

Mental and Physical Duties:

• Ability to perform physical tasks such as stooping, reaching, bending, and climbing to interact with clients, including children, and the ability to carry up to 25 pounds. Most activities in this position are in a sitting position, but may require some standing.  
• Ability to drive safely and transport clients in the company vehicle.
• Ability to work some evenings and weekends to meet the needs of the clients
• Ability to lift and carry up to 25 lbs.

Working Conditions:

• Work must be performed in the agency office due to client confidentiality.
• Duties are usually performed seated with occasional periods of standing or walking. Work may be performed, but is not limited to an office environment. Ability to drive a personal vehicle.
• Ability to perform physical tasks such as stooping, reaching, bending, and climbing to interact with clients, including children, with the ability to lift and carry up to 35 lbs.

Essential Personnel Designation: Essential

Essential employees are required to report for all scheduled hours regardless of inclement weather, holidays, or facility closures unless explicitly notified otherwise by leadership. This includes all employees assigned to shelter locations or designated as residential staff. Essential employees who work when other operations are closed due to inclement weather will receive time-and-a-half pay. Refer to The Family Place Inclement Weather Policy for complete details.

More About US:

At The Family Place, we embrace and live our values: TEAM

• Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication.
• Excellence: We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community.
• Accountable: Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results.
• Mission-Focused: Clients come first. Service is our passion, experienced with empathy and compassion.

What We Offer:

• Competitive salary
• Health, dental, and vision insurance
• Short-Term and Long-Term Disability 
• Multiple Life, AD&D, and Hospitalization in life insurance options
• Retirement options through: 403b, agency matching, and HSA accounts
• Generous paid time off and holidays
• Professional development opportunities
• Benefits referenced above for Full-Time employees

This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at will