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Intake Case Manager Jobs in Dallas, TX (NOW HIRING)

SOUTHWEST KEY PROGRAMS

Case Manager

Dallas, TX

$24.03/hr

The Case Manager is responsible for the submission of service plans and other assessments required ... Conduct initial intake with client and family/guardian. * Ensure the timely completion of all ...

Southwest Key Programs Inc.

Case Manager

Dallas, TX · On-site

$24.03/hr

The Case Manager is responsible for the submission of service plans and other assessments required ... Conduct initial intake with client and family/guardian. * Ensure the timely completion of all ...

Solstice Southwest LLC

Case Manager I

Irving, TX · On-site

$18.50 - $24/hr

Case coordinate with LCSW, Intake, LADAC, Psychiatrist, DO, RD, LVN, RN and PA-C * Respond ... Manage a residential caseload of 5 patients? * Manage an outpatient caseload of 10 patients at RTC ...

Solstice Southwest LLC

Case Manager I

Irving, TX · On-site

Case coordinate with LCSW, Intake, LADAC, Psychiatrist, DO, RD, LVN, RN and PA-C * Respond ... Manage a residential caseload of 5 patients? * Manage an outpatient caseload of 10 patients at RTC ...

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Intake Case Manager information

See Dallas, TX salary details

$14

$24

$37

How much do intake case manager jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for intake case manager in Dallas, TX is $24.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $30.67 per hour, depending on experience, location, and employer.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Intake Case Manager jobs in Dallas, TX?

For Intake Case Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Intake Case Manager jobs in Dallas, TX look for?

The top searched job categories for Intake Case Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Intake Case Manager jobs?

Cities near Dallas, TX with the most Intake Case Manager job openings:

Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,930 per year, or $25 per hour.

Personal Injury Operations Manager (Texas Plaintiff Law Firm)

Bush & Bush Law Group

Dallas, TX • On-site

Full-time

Medical, PTO

Re-posted 6 days ago

Job description

About the Role

We are seeking an experienced Personal Injury Operations Manager to oversee and improve the day-to-day operations of a high-volume Texas plaintiff personal injury law firm. This leadership role is responsible for driving accountability, improving systems, increasing efficiency, and ensuring excellent client service across intake, pre-litigation, and support operations.

The ideal candidate has strong law firm operations experience, understands plaintiff PI workflows, and can lead teams while implementing measurable operational improvements.

Requirements

Responsibilities:

  • Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams
  • Build, document, and enforce SOPs for firm workflows
  • Manage staff performance, accountability, workload distribution, and training
  • Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
  • Improve communication between intake, case managers, vendors, and leadership
  • Monitor case management systems, task completion, and file quality
  • Identify operational bottlenecks and implement process improvements
  • Manage vendors including marketing agencies, records providers, call centers, and software systems
  • Assist leadership with staffing forecasts, operational planning, and budgeting
  • Help maintain high client satisfaction and reduce client complaints
  • Prepare operational reports and performance updates for ownership

Qualifications:

  • 5+ years of law firm operations or legal operations experience
  • 3+ years in plaintiff personal injury strongly preferred
  • Strong understanding of Texas PI workflow from intake through settlement/litigation support
  • Experience managing teams in a high-volume environment
  • Experience with legal case management software and KPI reporting
  • Strong leadership, communication, and organizational skills
  • Ability to enforce accountability and improve team performance
  • Bilingual English/Spanish is a plus
Preferred Keywords

Personal Injury Operations Manager • PI Operations • Plaintiff Personal Injury • Legal Operations Manager • Law Firm Operations • Intake Management • Pre-Litigation • Case Management • KPI Reporting • SOP Development • Texas Personal Injury • Legal Administration • Vendor Management • High Volume Law Firm

Benefits

Positive Culture: Work in a supportive, inclusive, and collaborative environment that values your contributions.

Growth Opportunities: Access to professional development, mentorship, and opportunities for career advancement.

Competitive Compensation: Enjoy a highly competitive salary and bonus structure that rewards performance.

Benefits: Comprehensive benefits package including health insurance, paid time off, and more.

Work-Life Balance: Flexible work arrangements to help maintain a healthy work-life balance.