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Intake Case Manager Jobs in Iowa (NOW HIRING)

EveryStep

Intake and Referral Specialist - FT

Des Moines, IA · On-site

$17.25 - $23.25/hr

Intake and Referral Specialists will be responsible for those activities specific to the assigned ... Collaborates with staff, contracted agencies, case managers, outreach workers, interpreters and ...

EveryStep

Intake and Referral Specialist - FT

Des Moines, IA · On-site

$17.25 - $23.25/hr

Intake and Referral Specialists will be responsible for those activities specific to the assigned ... Collaborates with staff, contracted agencies, case managers, outreach workers, interpreters and ...

EveryStep

Intake and Referral Specialist - FT

Des Moines, IA · On-site

$17.25 - $23.25/hr

Intake and Referral Specialists will be responsible for those activities specific to the assigned ... Collaborates with staff, contracted agencies, case managers, outreach workers, interpreters and ...

Mom's Meals

Intake Client Specialist

Ankeny, IA · On-site

$17/hr

Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone ... for Intake-related inquiries Required Skills and Experience * High school diploma or equivalent

Summit BHC

Intake Clinician

Bettendorf, IA · On-site

$33K - $38K/yr

... managing the prior authorization process to ensure patients receive the most appropriate level of ... In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree ...

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Intake Case Manager information

See Iowa salary details

$13

$23

$35

How much do intake case manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for intake case manager in Iowa is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $29.13 per hour, depending on experience, location, and employer.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Intake Case Manager jobs in Iowa?

For Intake Case Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Intake Case Manager jobs in Iowa look for?

The top searched job categories for Intake Case Manager jobs in Iowa are:

What cities in Iowa are hiring for Intake Case Manager jobs?

Cities in Iowa with the most Intake Case Manager job openings:

Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $49,286 per year, or $23.7 per hour.

Case Manager III - Shared (On-Call) - evenings

Council Bluffs, IA • On-site

Heartland Family Service
Non-Profits • 201 - 500 employees
Learn more about Heartland Family Serviceexternal

$25/hr

Part-time

Posted 28 days ago

Key responsibilities

  • Provides supervision and support for program participants as part of residential program staffing for 24 hours per day, 7 days per week.

  • Responds to crisis calls, assesses situations, and provides appropriate referrals and information while maintaining confidentiality.

  • Documents client activity, progress, and needs according to record-keeping procedures.

Job description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

This case manager will serve as a direct care staff/case manager in several residential programs at Heartland Family Service that serve clients who are trauma survivors, those that struggle with substance abuse or mental illness, and victims of intimate partner violence. These programs include substance abuse treatment centers for women with children, emergency shelters for survivors of domestic violence and human trafficking and a short-term housing program for individuals with mental health and substance abuse disorders. This position provides supervision and support to residents at their assigned location as part of the 24-hour direct care staff team in six residential programs.

Compensation: $25.00 per hour
Work Schedule: Monday though Sunday, evenings

MINIMUM QUALIFICATIONS

  • Bachelor’s Degree in Social Work or Human Service field, and two years direct care experience in Human Services preferred; or equivalent employment experience may be considered
  • Valid Driver’s License and acceptable driving record

Essential Duties and Responsibilities

  • *Provides supervision and support for program participants as a part of residential program staffing for 24 hour per day, 7 day per week schedule. 
  • *Responds to all crisis calls, assesses situation, gathers information and provides appropriate and accurate referrals and information, maintaining strict confidentiality. 
  • *Assist with meeting basic needs in several residential programs; including assistance with developing and revising an ongoing safety plan, and connecting to medical, therapeutic, or other provides as identified through the intake and assessment process.  
  • *Provide client transportation in personal and agency vehicles. 
  • *Follow program policies and procedures; including agency protocols related to medication administration. 
  •  *Documents client activity, progress and needs per established record keeping procedures. 
  •  *Responsible for maintenance and upkeep of facility, including monitoring residents’ activities. 
  •  Works as a team member with other program staff to provide trauma-informed care to clients. 
  •  *Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency. 
  •  *Is dependable and punctual regarding scheduling and attendance. 
  • Able to work independently with little supervision. 
  •  *Agree to work in at least two different programs for a minimum of three shifts per month.
  • Maintains required records and statistical information. 
  •  *Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts. 
  • *Creates, maintains, and shares an appropriate and dynamic self-care plan.
  • *Essential functions of this job is to be performed on company physical work site.
  •  Performs other program related duties as assigned. 

*DENOTES ESSENTIAL JOB FUNCTIONS

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