Intake Case Manager Jobs in Iowa (NOW HIRING)

Title: Intake Specialist - Admin Assistant
Location: Indianapolis, IN 46204
On-site/Remote/Hybrid: ONSITE
Duration: 8+ Months (renewal)
Interview Process: In-Person Only
No of submissions: 2
No of Positions: 1
Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff.
Job Description:
Job Description
Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff member within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.
Responsibilities include but are not limited to the following
• Respond to online inquiries regarding the filing of complaints
• Effectively interview potential Complainants
• Analyze and summarize information received from online inquiries
• Prepare investigative work case files for invetigations
• Send Notice of Complaints and interrogatories to relevant parties
• Provides excellent customer service, via telephone and in person
• Responsible for monthly reporting
• Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas
• May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
• Research databases for correct contact information for relevant parties and witnesses
• Other duties as assigned
Preferred Experience
• Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
• Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
• Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
• Interpersonal skills, especially when dealing with the public
• Detail orientated work ethic
• Strong organizational skills with the ability to manage various projects simultaneously
• Working knowledge of computers and Microsoft Office Suite
• Ability to type with speed and accuracy
• General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
• Ability to communicate effectively and ability to establish cooperative work relationships
Skill
Minimum 6 months of administrative experience Required 6 Months
HS diploma or GED required Required
Previous legal course work, paralegal type coursework Required
Working knowledge of computers and Microsoft 365 Required
Ability to effectively communicate, both orally and in writing Required
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws Required
Ability to type with speed and accuracy Required
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law Highly desired
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed Highly desired
Strong organizational skills with the ability to manage various projects simultaneously Highly desired
About Us:
InterSources Inc, is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.