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Intake Assistant Jobs in Carson, CA (NOW HIRING)

MOET Law Group

Personal Injury Intake Specialist

Irvine, CA · On-site

$20 - $26/hr

... Assist attorneys and staff with opening new cases and administrative tasks Track referrals, client data, and communications using spreadsheets and CRM tools Ensure all communications reflect a high ...

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Intake Assistant information

See Carson, CA salary details

$9

$20

$29

How much do intake assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for intake assistant in Carson, CA is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $24.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an intake assistant, and why are they important?

To thrive as an Intake Assistant, you need strong organizational skills, attention to detail, and familiarity with data entry or administrative support, often supported by a high school diploma or equivalent. Experience with client management systems, office software like Microsoft Office Suite, and sometimes knowledge of HIPAA or similar regulations is typically required. Excellent interpersonal skills, active listening, and the ability to remain calm under pressure help Intake Assistants excel in client-facing situations. These skills ensure accurate information gathering, smooth client onboarding, and efficient case processing, which are vital for organizational effectiveness.

What is the difference between Intake Assistant vs Medical Receptionist?

AspectIntake AssistantMedical Receptionist
CredentialsHigh school diploma, some roles may require certification in healthcare administrationHigh school diploma, certification in medical office administration often preferred
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling appointments, initial patient intakeChecking in patients, managing appointments, handling phone calls, administrative tasks

Intake Assistants focus on collecting patient information and initial intake procedures, while Medical Receptionists handle front-desk duties like check-ins and scheduling. Both roles work in healthcare settings but have distinct primary functions.

What are some common challenges intake assistants face when managing high volumes of client inquiries?

Intake Assistants often encounter challenges related to balancing multiple client inquiries, prioritizing urgent requests, and maintaining accurate records in fast-paced environments. Effective time management and strong communication skills are essential for handling sensitive information while ensuring each client receives prompt and professional attention. Additionally, Intake Assistants must adapt to evolving procedures and collaborate closely with team members to streamline workflows and avoid bottlenecks.

What is an intake assistant?

Intake Assistants are professionals who help organizations process new clients, patients, or applicants by gathering essential information, completing required paperwork, and ensuring all initial documentation is accurate and complete. They often serve as the first point of contact, assessing needs and directing individuals to appropriate services or departments. Intake Assistants work in a variety of settings, including healthcare, legal, social services, and education, and play a crucial role in streamlining the onboarding process. Their attention to detail and communication skills are vital for ensuring a smooth and efficient intake experience.
What are the most commonly searched types of Intake jobs in Carson, CA? The most popular types of Intake jobs in Carson, CA are:
What cities near Carson, CA are hiring for Intake Assistant jobs? Cities near Carson, CA with the most Intake Assistant job openings:
Intake Assistant jobs near you
Infographic showing various Intake Assistant job openings in Carson, CA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,718 per year, or $20.5 per hour.

Senior Personal Injury- Intake Manager

JAVAHERI & YAHOUDAI, A PROFESSIONAL LAW CORPORATION

Los Angeles, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Senior Intake Manager

J&Y Law | Century City, CA

Join One of California's Fast-Growing Personal Injury/Elder Abuse Law Firms

J&Y Law is seeking an experienced Senior Intake Manager to lead and elevate our Intake Department. This is a leadership role responsible for managing a high-performing intake team, improving client conversion, coaching staff, and ensuring every potential client receives exceptional service from the very first interaction.

If you are an experienced leader who thrives in a fast-paced environment, understands personal injury law, and is passionate about building successful teams, we want to hear from you.

Position Summary

The Senior Intake Manager oversees the daily operations of the Intake Department, ensuring prospective clients receive prompt, compassionate, and professional service while maximizing case retention and conversion.

This position works closely with firm leadership to develop department strategies, improve performance metrics, implement training programs, and maintain outstanding client satisfaction.

Responsibilities

  • Lead, mentor, and develop the Intake Department.
  • Supervise Intake Specialists, Team Leads, and support staff.
  • Monitor daily department performance and production.
  • Coach employees through regular one-on-one meetings.
  • Review call quality and provide constructive feedback.
  • Improve conversion rates from lead to signed client.
  • Develop and implement intake procedures and best practices.
  • Ensure all leads are handled promptly and professionally.
  • Monitor response times and client communication.
  • Analyze KPIs and prepare leadership reports.
  • Partner with Marketing regarding lead quality and intake performance.
  • Coordinate with Pre-Litigation and Litigation teams for smooth case transitions.
  • Resolve escalated client concerns professionally.
  • Assist with hiring, interviewing, onboarding, and performance management.
  • Create department training materials and SOPs.
  • Ensure compliance with firm policies and applicable legal requirements.
  • Foster a positive, collaborative, and accountable team culture.

Qualifications

  • Minimum 5 years of Personal Injury Intake experience.
  • Minimum 3 years managing or supervising an intake team.
  • Strong knowledge of California Personal Injury processes.
  • Proven leadership and coaching experience.
  • Experience managing high-volume call environments.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Data-driven with experience analyzing KPIs.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Litify, Salesforce, or comparable CRM systems preferred.
  • Experience with Microsoft Office and Google Workspace.
  • Must be fluent in both English and Spanish (spoken and written). This is a mandatory requirement for the position.

Preferred Experience

  • Plaintiff Personal Injury law firm.
  • High-volume intake operations.
  • Call center leadership.
  • KPI development and reporting.
  • Employee performance management.
  • Training and onboarding.
  • Process improvement initiatives.
  • Client experience management.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

  • Lead response time
  • Client conversion percentage
  • Signed case volume
  • Call quality scores
  • Client satisfaction
  • Team productivity
  • Employee development
  • Attendance and accountability
  • Department efficiency
  • Cross-department collaboration

Leadership Expectations

The Senior Intake Manager will:

  • Lead by example.
  • Hold employees accountable.
  • Coach with professionalism and respect.
  • Drive continuous improvement.
  • Support employee development.
  • Maintain a positive workplace culture.
  • Promote teamwork across departments.
  • Deliver exceptional client service.


Why Join J&Y Law?

At J&Y Law, we believe our people are our greatest asset. We invest in our employees by providing opportunities for growth, leadership development, and career advancement while maintaining a collaborative and team-oriented culture.

You'll have the opportunity to make a meaningful impact by helping build one of California's premier Personal Injury law firms.

Compensation & Benefits

  • Competitive salary (DOE)
  • Performance bonus opportunities
  • Medical, Dental & Vision Insurance
  • Paid Time Off
  • Paid Holidays
  • 401(k) with Matching
  • Professional development opportunities
  • Career growth within a rapidly expanding law firm


Apply Today

If you're a motivated leader with a passion for client service, operational excellence, and developing high-performing teams, we'd love to hear from you.