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Intact Family Specialist- Hybrid

Chicago, IL · On-site

$50K - $59K/yr

About the Role The Intact Family Services (IFS) Specialist provides community- and home-based case management services to families involved with the child welfare system. The IFS Specialist works ...

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Intact information

What is the difference between Intact vs Insurance Adjuster?

AspectIntactInsurance Adjuster
CredentialsTypically requires insurance licensing, certifications in claims handlingRequires insurance licensing, certifications in claims adjustment
Work EnvironmentOffice-based, remote, or on-site at claims locationsFieldwork at accident sites, offices, or homes
Industry UsageInsurance companies, claims processingInsurance companies, independent agencies
Common Search IntentIntact vs Insurance AdjusterIntact vs Insurance Adjuster

Intact primarily refers to a company providing insurance services, while an Insurance Adjuster is a professional who assesses claims. Both roles require insurance licensing and certifications, but Intact is a corporate entity, whereas an Insurance Adjuster is an individual working within or for insurance firms. Understanding these differences helps job seekers and clients clarify roles within the insurance industry.

What are Intact adjusters?

Intact adjusters are professionals who work for Intact Insurance, one of Canada's leading insurance companies. They are responsible for investigating insurance claims, assessing damages, and determining the amount that should be paid to policyholders. Their work involves communicating with claimants, gathering evidence, and ensuring that claims are processed fairly and efficiently. Intact adjusters play a crucial role in helping customers recover from unexpected events such as accidents, property damage, or theft.

What are some common challenges faced by professionals working in the insurance industry at Intact, and how can new hires prepare for them?

Professionals at Intact, like those in many large insurance companies, often face the challenge of balancing customer service expectations with detailed regulatory and policy requirements. New hires may also need to quickly adapt to evolving technologies and digital tools used for claims processing and risk assessment. Collaboration across various departments—such as underwriting, claims, and customer service—requires strong communication skills and adaptability. To prepare, candidates should familiarize themselves with basic insurance concepts, practice effective time management, and be proactive in seeking support from colleagues during the onboarding process.

What are the key skills and qualifications needed to thrive as an Intact Insurance Claims Adjuster, and why are they important?

To thrive as an Insurance Claims Adjuster at Intact, you need a solid understanding of insurance policies, investigative techniques, and claims processing, typically supported by a college diploma or relevant work experience. Familiarity with claims management software, digital documentation systems, and regulatory compliance platforms is crucial. Excellent negotiation, analytical thinking, and interpersonal communication skills help you resolve claims efficiently and empathetically. These skills ensure fair settlements, customer satisfaction, and the company's compliance with industry standards.
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Intact jobs near you
Bilingual Intact Family Services Caseworker - Chicago, IL

Bilingual Intact Family Services Caseworker - Chicago, IL

LYDIA HOME ASSOCIATION

Chicago, IL • On-site

Other

Posted 14 hours ago

Job description

Description

Minimum Requirements:

Must have Bachelor's degree in social work from an accredited school of social work or in a related field.

Preferred 2-3 years of human services or child welfare experience (paid or volunteer)

Must be willing and able to support the mission and Christian values of Lydia Home

Must effectively communicate and work with diverse staff, clients, organizations and communities

Must possess high level of computer literacy, organization, initiative and follow-through

Must have a valid driver's license, daily access to an automobile, and proof of vehicle insurance. Requires physical, visual and auditory ability to carry out assigned duties including climbing at least 4 flights of stairs each day for home visits and occasionally carrying up to 25 lbs. for things like clothes, bedding, toys, car seats for families.

Must successfully complete all DCFS Training and successfully pass all required DCFS licensure and exams (takes about 3 weeks).

Knowledge preferred of guiding regulations, including Illinois Department of Children and Family Services (IDCFS) Rules and Procedures, including Part 302.388 Intact Family Services and Part 401 Licensing Standards for Child Welfare Agencies, as well as Family First Prevention Services Act (H.R. 5456).

Function: Each Intact Case Worker is responsible to assist families to function and care for children, free from abuse or neglect, keeping the family intact, rather than children entering the foster care system. It necessitates hard work, creativity and persistence to link the family members with the necessary services and provide the needed encouragement and accountability along the way.

Responsibilities

1. Maintain a high quality of personal and professional integrity in all interactions and thoroughness of documentation.

2. Develop a positive working relationship with families and work effectively with parents/caregivers to help them improve parenting skills and fulfill the service plan to effectively care for their children.

3. Ensure the safety and welfare of the children through timely visits, the frequency of which is determined by DCFS contract and the needs of the family.

4. Provide and document Integrated Assessment and Service Plans.

5. Provide and document ongoing support/referral services to the family including all required home visits, crisis intervention, parenting classes, domestic violence services, substance use intervention, and mental health services.

6. Meet weekly and work closely with the supervisor in all decision-making meetings, including quarterly staffing and Child and Family Team Meetings

7. Effectively move cases towards case closure within 6-12 months

8. Pursue on-going professional development through participation in training, seminars and course work.

Lydia Home Association is an Equal Opportunity Employer.

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