Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
ABOUT OUR AGENCY:
Davis Insurance has proudly served Kentucky and Tennessee communities since 1993. As an award-winning independent agency, we work with a variety of top insurance carriers to provide clients with personalized coverage solutions and exceptional service.
Our agency is built on a foundation of leadership, excellence, gratitude, accountability, community involvement, and a commitment to always finding a way to help our clients. We believe great service creates lasting relationships, and we're looking for team members who share that mindset.
POSITION OVERVIEW:
Davis Insurance is seeking a Customer Service Representative who enjoys helping people, solving problems, and delivering exceptional customer experiences.
In this role, you'll serve as a trusted resource for our clients, assisting with policy changes, coverage questions, billing inquiries, and account servicing needs. This is an excellent opportunity for someone who values relationship-building, enjoys working in a team environment, and wants to build a long-term career in the insurance industry.
RESPONSIBILITIES:
Provide prompt, professional service to clients by phone, email, and in person.
Assist customers with policy changes, billing questions, and coverage inquiries.
Process endorsements, renewals, and policy updates.
Maintain accurate client records and documentation.
Follow up on customer requests and outstanding items.
Review policies with clients and identify additional coverage opportunities when appropriate.
Work closely with producers and agency staff to support client needs.
Deliver the high level of service that defines the Davis Insurance experience.
QUALIFICATIONS:
Customer service experience preferred.
Strong communication and problem-solving skills.
Excellent organizational and multitasking abilities.
Detail-oriented with strong follow-through.
Ability to learn insurance products and agency systems.
Insurance license preferred or willingness to obtain licensing.
Positive attitude and commitment to helping others.
WHY JOIN US?
Competitive compensation.
Ongoing training and career development opportunities.
Supportive, team-oriented culture.
Opportunity for advancement within a growing agency.
Stable, long-established independent agency environment.
Meaningful work helping protect families and businesses in your community.
Join a team that believes in doing the right thing, serving others well, and creating lasting relationships that make a difference.