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Insurance Virtual Assistant Jobs in Michigan (NOW HIRING)

GRBS

Full Time Small Equipment Repair

Grand Rapids, MI · On-site

$20/hr

Health Insurance * Virtual Doctor Visits Through Telehealth Services * Proven track record of ... May assist in Quality and Equipment Audits in various accounts in Michigan * There is cleaning ...

Dental Care Alliance

Dental Hygienist

East Lansing, MI · On-site

$50/hr

Comprehensive medical, dental, and vision coverage, plus life and disability insurance * Virtual ... Educate patients on proper oral hygiene and preventative care * Assist dentists with exams and ...

Lone Star Careers

Remote Insurance Agent

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Lone Star Careers

Remote Insurance Agent

Detroit, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

HMG Careers

Remote Insurance Agent

Detroit, MI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

HMG Careers

Remote Insurance Agent

Ann Arbor, MI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

HMG Careers

Remote Insurance Agent

Lansing, MI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Lone Star Careers

Remote Insurance Agent

Ann Arbor, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

HMG Careers

Remote Insurance Agent

Grand Rapids, MI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Lone Star Careers

Remote Insurance Agent

Grand Rapids, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

HMG Careers

Remote Life Insurance Agent

Lansing, MI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

HMG Careers

Remote Life Insurance Agent

Ann Arbor, MI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Lone Star Careers

Remote Life Insurance Agent

Detroit, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

HMG Careers

Remote Life Insurance Agent

Detroit, MI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

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All JobsInsurance JobsInsurance Virtual Assistant JobsInsurance Virtual Assistant Jobs in Michigan

Insurance Virtual Assistant information

How much do virtual insurance agents make?

Virtual insurance agents typically earn between $30,000 and $60,000 annually, with experienced agents or those working independently potentially earning higher commissions. Compensation often includes a combination of base pay, commissions, and bonuses, and success depends on sales skills and client base growth.

Can you be a VA with no experience?

Yes, an Insurance Virtual Assistant can often start with little to no prior experience, as many employers provide training on insurance policies, software tools, and customer service skills. Basic computer proficiency, strong communication, and a willingness to learn are typically sufficient to begin in this role.

What are Insurance Virtual Assistants?

Insurance Virtual Assistants are remote professionals who support insurance agencies or agents with administrative, customer service, and clerical tasks. Their duties can include managing emails, scheduling appointments, handling data entry, assisting with claims processing, and maintaining client records. By taking over routine tasks, they help insurance professionals focus on sales and client relations, boosting efficiency and productivity. Many insurance companies hire virtual assistants to provide flexible, cost-effective support without needing in-office staff.

What are the key skills and qualifications needed to thrive as an Insurance Virtual Assistant, and why are they important?

To thrive as an Insurance Virtual Assistant, you need a solid understanding of insurance processes, strong organizational skills, and prior administrative or customer service experience. Familiarity with CRM software, insurance management platforms, and office productivity tools is typically required. Excellent communication, attention to detail, and the ability to multitask remotely are standout soft skills. These competencies ensure efficient client support, accurate documentation, and smooth workflow management in a virtual insurance environment.

What is the difference between Insurance Virtual Assistant vs Insurance Customer Service Representative?

AspectInsurance Virtual AssistantInsurance Customer Service Representative
CredentialsBasic administrative skills, familiarity with insurance terminologyCustomer service skills, insurance knowledge, sometimes licensing
Work EnvironmentRemote, freelance or contract basisOffice or call center, in-person or remote
Employer & Industry UsageInsurance agencies, brokers, online platformsInsurance companies, agencies, customer support centers
Common Search & Comparison IntentAdministrative support, virtual assistance rolesCustomer support, claims handling, policy inquiries

While both roles support the insurance industry, an Insurance Virtual Assistant primarily handles administrative tasks remotely, whereas an Insurance Customer Service Representative interacts directly with clients, often in a call center or office setting. The virtual assistant role offers flexibility and focuses on administrative efficiency, while the customer service role emphasizes direct client communication and support.

Can you make 10k a month as a virtual assistant?

An insurance virtual assistant can potentially earn $10,000 a month, but it depends on factors such as experience, specialization, client base, and hours worked. High earnings typically require advanced skills, efficient time management, and working with multiple clients or high-paying insurance companies. Most virtual assistants earn less than this amount, but top earners in specialized niches can reach or exceed it.

What are the main responsibilities of an Insurance Virtual Assistant on a typical workday?

An Insurance Virtual Assistant typically manages tasks such as responding to client inquiries, processing insurance applications, scheduling appointments, preparing policy documents, and maintaining client records. They often support insurance agents or brokers by handling administrative duties, following up on leads, and ensuring all paperwork is accurate and compliant. Collaboration is mostly remote, so strong communication skills and the ability to work independently are essential. Additionally, adapting to various software platforms used in the insurance industry is a common part of the role.

What insurance do I need as a virtual assistant?

As a virtual assistant, you typically need general liability insurance to protect against client claims and professional liability insurance if providing specialized services. Workers' compensation insurance is usually not required unless you have employees, and health insurance is optional but recommended for personal coverage. Having appropriate insurance helps manage risks associated with client work and enhances professionalism.
What are popular job titles related to Insurance Virtual Assistant jobs in Michigan? For Insurance Virtual Assistant jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Insurance Virtual Assistant jobs in Michigan look for? The top searched job categories for Insurance Virtual Assistant jobs in Michigan are:
What cities in Michigan are hiring for Insurance Virtual Assistant jobs? Cities in Michigan with the most Insurance Virtual Assistant job openings:
Insurance Virtual Assistant jobs near you
Infographic showing various Insurance Virtual Assistant job openings in Michigan as of July 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 43% In-person, and 57% Remote job distribution.
Virtual Agent

Virtual Agent

Center for Physical Rehabilitation

Grand Rapids, MI • On-site

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Company Description

Position Type: Full-Time or Part-Time

Location: On-Site (In-Clinic Support Hub)

Reports To: Business Office Manager

The Center for Physical Rehabilitation specializes in all-inclusive therapy services in a friendly, compassionate, and upbeat atmosphere. Our state-of-the-art facilities are located throughout greater Grand Rapids with extended hours. Independent with local ownership since 1994, we can work with the most qualified healthcare professionals in West Michigan. Our goal is to get our patients back to life without limits.

Join our friendly, family-oriented team!

Job Description

The Virtual Agent supports our outpatient physical therapy clinics by managing real-time check-ins through our virtual platform. Although the role uses virtual check-in technology, this position is fully on-site and works out of our administrative support location. The Virtual Agent helps patients begin their care sooner by reducing wait times, streamlining front-desk workflow, and assisting clinical teams with essential administrative tasks.

This position is central to maintaining a smooth patient experience, ensuring professionalism, accuracy, and strong communication with both patients and clinic staff.

Patient Check-In & Support

  • Greet patients virtually through our check-in system and provide clear, friendly guidance throughout the process.
  • Verify patient identity, insurance status on file, appointment times, and clinic location.
  • Assist patients with self-check-in when appropriate and connect with them directly if they need help.
  • Run payments, collect co-pays, and confirm credit card on file when applicable.
  • Assist patients who request to speak with a live agent for questions or concerns

Administrative & Operational Tasks

  • Complete assigned administrative tasks such as plan-of-care follow-up, documentation checks, visit tracking, and other support tasks directed by the Business Office Manager.
  • Manage active check-in queues across multiple clinics, prioritizing patients efficiently and communicating delays when needed.
  • Document patient interactions accurately in the EMR and communication platforms.
  • Coordinate with clinic staff to ensure smooth handoff of information between the virtual desk and the care team.

Technology & System Navigation

  • Navigate WelcomeWare (or similar virtual check-in systems), EMR software, payment platforms, and secure communication tools.
  • Identify and report system or workflow issues promptly.
  • Utilize multiple monitors and software programs simultaneously.
Qualifications
  • High school diploma or equivalent required; additional healthcare or administrative experience preferred.
  • Strong communication and customer-service skills with a calm, professional presence.
  • Ability to multitask across clinics and manage a fast-paced patient flow.
  • Confident navigating technology, software systems, and virtual communication tools.
  • Organized, detail-oriented, and comfortable following structured processes.
  • Knowledge of clinic operations or front-desk workflow is helpful but not required
  • Ability to maintain confidentiality and comply with HIPAA at all times.

Ideal Candidate Traits

  • Personable, patient-focused, and confident in customer-facing communication.
  • Thrives in a dynamic environment where priorities can shift quickly.
  • Team-oriented and willing to support both front-desk and administrative workflows.
  • Comfortable learning new systems and adapting to updated procedures.
Additional Information

Work Environment

  • Fully on-site at our administrative support location-this is not a remote position.
  • Requires consistent attendance, punctuality, and the ability to work scheduled shifts aligned with clinic hours.
  • Work typically involves sitting at a workstation with multiple monitors and frequent communication with clinics.

Apply