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Insurance Verification Manager Jobs in Raleigh, NC

Raleigh Oaks Behavioral Health

Manager- Intake

Garner, NC · On-site

$90 - $120/hr

Intake Manager - Behavioral Health | Raleigh Oaks Behavioral Health | Garner, North CarolinaAbout ... Provides insurance verification training to staff. * Serves as liaisons between hospitals and ...

Athletico

Front Office Coordinator - Garner, NC

Garner, NC · On-site

$14.75 - $19.25/hr

Accurately complete patient intake and registration, including demographic verification, insurance ... Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring ...

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All JobsInsurance Verification JobsInsurance Verification Manager JobsInsurance Verification Manager Jobs in Raleigh, NC

Insurance Verification Manager information

See Raleigh, NC salary details

$36.5K

$80.5K

$119.1K

How much do insurance verification manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for insurance verification manager in Raleigh, NC is $80,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $96,200.00 per year, depending on experience, location, and employer.

What does an insurance verification manager do?

An Insurance Verification Manager oversees the process of verifying patients' insurance coverage and benefits prior to medical services being rendered. They manage a team responsible for confirming insurance eligibility, obtaining pre-authorizations, and ensuring accurate billing information. Their work helps prevent claim denials, reduces financial risk for healthcare providers, and ensures a smooth experience for patients. This role requires strong attention to detail, knowledge of insurance policies, and leadership skills.

What are the key skills and qualifications needed to thrive as an insurance verification manager?

To thrive as an Insurance Verification Manager, you need expertise in insurance policies, benefits verification, and healthcare billing, often supported by a bachelor's degree in a related field and experience in medical administration. Familiarity with insurance verification software, EHR systems, and claims management platforms is typically required. Strong leadership, attention to detail, and effective communication skills help you manage teams and resolve complex verification issues. These competencies ensure accurate patient billing, reduce claim denials, and support efficient revenue cycle operations in healthcare organizations.

What are some common challenges an insurance verification manager faces, and how can they effectively address them?

Insurance Verification Managers often encounter challenges such as navigating frequently changing insurance policies, managing high volumes of verification requests, and ensuring accurate communication between patients, providers, and insurance companies. Staying updated on policy changes and developing standardized procedures can help streamline the verification process. Additionally, fostering strong relationships with both internal teams and external contacts is essential for quickly resolving discrepancies and ensuring timely patient care.

What is the difference between Insurance Verification Manager vs Insurance Verification Specialist?

AspectInsurance Verification ManagerInsurance Verification Specialist
CredentialsHigh school diploma; often some healthcare or insurance certificationsHigh school diploma; certifications may enhance prospects
Work EnvironmentSupervisory role overseeing verification teams in healthcare settingsPerforming verification tasks within healthcare or insurance offices
Employer & Industry UsageHospitals, clinics, insurance companiesHospitals, clinics, insurance providers
Primary ResponsibilitiesManaging verification processes, team oversight, ensuring accuracyVerifying insurance coverage, data entry, contacting insurers

The main difference is that the Insurance Verification Manager oversees verification teams and processes, while the Insurance Verification Specialist focuses on executing verification tasks. The manager has more supervisory responsibilities, whereas the specialist handles day-to-day verification activities.

What are the most commonly searched types of Insurance Verification jobs in Raleigh, NC?

The most popular types of Insurance Verification jobs in Raleigh, NC are:

What are popular job titles related to Insurance Verification Manager jobs in Raleigh, NC?

For Insurance Verification Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Insurance Verification Manager jobs in Raleigh, NC look for?

The top searched job categories for Insurance Verification Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Insurance Verification Manager jobs?

Cities near Raleigh, NC with the most Insurance Verification Manager job openings:

Insurance Verification Manager jobs near you
Infographic showing various Insurance Verification Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $80,486 per year, or $38.7 per hour.

RCM Patient Customer Experience Learning and Development Sr Manager

Quest Diagnostics

Raleigh, NC • On-site

Full-time

Posted 11 days ago

Key responsibilities

  • Design, deliver, and oversee training programs for the Patient Billing Services team, focusing on healthcare financial workflows and patient communication.

  • Lead virtual onboarding and ongoing professional development sessions, utilizing blended learning methodologies to support a remote workforce.

  • Collaborate with stakeholders to identify skill gaps, update training content, and ensure training aligns with organizational goals and healthcare regulations.

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

95th of 121 rated laboratories

Job description


We are seeking a dynamic and strategic RCM Patient Customer Experience Learning and Development Sr Manager to design, deliver, and oversee our training ecosystem within our Patient Billing Services team. In this role, you will be responsible for the end-to-end training strategy and execution for a high-volume omnichannel patient contact center team of patient service representatives focused on assisting patients with financial and healthcare claim-based questions.
The ideal candidate understands how to engage adult learners using a blend of virtual classroom instruction and structured individualized study. You will bridge the gap between complex healthcare financial workflows (billing, insurance verification, and collections) and compassionate, top-tier patient care.
Responsibilities
  • Design & Development: Build and maintain a robust training curriculum that addresses RCM specificities, including HIPAA compliance, patient registration, insurance verification, copay collection, and empathetic patient communication.
  • Adult Learning Methodologies: Apply modern adult learning theories (e.g., ADDIE, Kirkpatrick) to design high-impact learning paths tailored for a 100% remote workforce.
  • Blended Learning Delivery: Masterfully balance structured virtual classroom sessions with self-paced, individualized modules to ensure diverse learning styles are supported.
  • Facilitation: Lead engaging, interactive virtual onboarding cohorts and ongoing professional development sessions.
  • Individualized Coaching: Establish remediation frameworks and independent study tracks for learners requiring targeted support to reach proficiency.
  • Content Management: Keep all training collateral, job aids, and knowledge-base articles accurate and updated with changing healthcare regulations and internal workflows.
  • Stakeholder Partnership: Work closely with Quality Assurance (QA), Operations, and RCM leadership to identify skill gaps and align training initiatives with organizational goals.
  • Subject Matter Expertise: Stay abreast of industry trends in healthcare revenue cycles and patient satisfaction satisfaction (CSAT) strategies.
  • Organizational Impact: Enterprise or multi-site impact with responsibility for core operational support functions across the contact center ecosystem
  • Span of Control: Typically leads multiple individual contributors; indirect influence across 300+ frontline staff
  • Stakeholder Complexity: Regular interaction with senior leaders (VP and above), as well as cross-functional partners in Clinical, Digital, IT, Compliance, and Operations

Qualifications
  • Minimum of 5+ years of experience in training delivery/instructional design within a healthcare contact center or Revenue Cycle Management (RCM) environment.
  • 2+ years of experience managing a training team or leading large-scale educational initiatives.
  • Deep familiarity with Learning Management Systems (LMS), remote training tools (Zoom, Microsoft Teams, Articulate Storyline), and healthcare billing software.
  • Proven track record of developing individualized study plans and managing remote classrooms effectively.
  • Exceptional emotional intelligence, active listening skills, and the ability to train staff to handle sensitive financial conversations with patients.
  • Solid understanding of patient access, healthcare reimbursement, payer rules, and regulatory compliance (HIPAA, TCPA).

Education:
  • Bachelor's degree in Healthcare Administration, Business Administration, Education, Human Resources, or a closely related field
  • Master's preferred

Key Competencies
  • Strategic thinking and execution
  • Operational excellence and process optimization
  • Data-driven decision-making
  • Patient-centric mindset
  • Adaptable and able to thrive in a fast-paced environment, pivoting strategies as healthcare regulations or workflows evolve
  • Change management and transformation leadership
  • Cross-functional collaboration and influence

Success Metrics:
Your performance and the health of the training program will be measured by:
  • Speed to Proficiency: Reducing the average number of days it takes a new hire to meet standard performance baselines independently
  • First-Month QA Scores: Ensuring nesting and post-training quality assurance scores meet or exceed a 90% threshold
  • Training Nesting Attrition: Minimizing turnover during the initial onboarding and nesting phases
  • Post-Training CSAT / NPS: Demonstrating a direct, positive correlation between targeted training interventions and patient satisfaction scores
  • Assessment Pass Rates: Ensuring a minimum 85% first-time pass rate on comprehensive compliance and RCM competency assessments

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