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Insurance Service Agent Jobs (NOW HIRING)

Tara Investments

Guest Service Agent

Charleston, SC · On-site

$14 - $17.75/hr

Guest Service Agent Property: Live Oak, Charleston Historic District, a Tribute Portfolio Hotel ... Health, Vision, Dental and Supplemental Insurance * Paid Vacation and Holiday Pay * 401k * Uncapped ...

CSAA

Insurance Service Associate - Remote

California, MD · Remote

$14 - $19.25/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... insurance quotes for an existing insurance policy and processing underwriting transaction within ...

Magline, INC

Customer Service Agent

Standish, MI · On-site

$12.75 - $17/hr

The Customer Service Agent will interact directly with dealers, end-use customers and sales ... Company paid life insurance, spousal and child coverage * Company paid short- and long-term ...

CSAA

Insurance Service Associate - Remote

Delaware, OH · Remote

$13.75 - $19/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... insurance quotes for an existing insurance policy and processing underwriting transaction within ...

CSAA

Insurance Service Associate - Remote

Nevada, IA · Remote

$13.50 - $18.75/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... insurance quotes for an existing insurance policy and processing underwriting transaction within ...

CSAA

Insurance Service Associate - Remote

Three Rivers, MI · Remote

$13.25 - $18.50/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... insurance quotes for an existing insurance policy and processing underwriting transaction within ...

CSAA

$12.50 - $17/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... insurance quotes for an existing insurance policy and processing underwriting transaction within ...

CSAA

$13.50 - $18.50/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... insurance quotes for an existing insurance policy and processing underwriting transaction within ...

CSAA

$14.25 - $19.75/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... insurance quotes for an existing insurance policy and processing underwriting transaction within ...

CSAA

$13.75 - $19/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... insurance quotes for an existing insurance policy and processing underwriting transaction within ...

CSAA

$14.25 - $19.50/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... insurance quotes for an existing insurance policy and processing underwriting transaction within ...

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Insurance Service Agent information

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$25K

$65K

$121.5K

How much do insurance service agent jobs pay per year?

As of Sep 11, 2026, the average yearly pay for insurance service agent in the United States is $65,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $77,000.00 per year, depending on experience, location, and employer.

What is an insurance service agent?

Insurance service agents are professionals who assist customers with their insurance policies, answer questions about coverage, process policy changes, and help with claims. They act as a liaison between clients and insurance companies, ensuring that clients understand their policies and receive timely service. Insurance service agents may also handle billing inquiries, provide quotes, and support sales staff. Their primary goal is to deliver excellent customer service and ensure client satisfaction with their insurance products.

What are the key skills and qualifications needed to thrive as an insurance service agent?

To thrive as an Insurance Service Agent, you need strong knowledge of insurance products, customer service expertise, and typically a high school diploma or equivalent—though some roles may require state licensure. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes insurance-specific certifications is beneficial. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for building client trust and resolving issues efficiently. These competencies ensure agents can accurately address client needs, maintain compliance, and deliver high-quality service in a competitive industry.

What are the most common challenges insurance service agents face when assisting clients with policy changes or claims?

Insurance Service Agents often encounter challenges such as navigating complex policy details, managing high volumes of client inquiries, and ensuring clear communication between clients and underwriters. Handling sensitive situations, like claims after accidents or losses, requires empathy and strong problem-solving skills to resolve issues efficiently. Staying updated on evolving insurance regulations and product offerings is also essential, as it helps agents provide accurate information and maintain client trust.

What is the difference between Insurance Service Agent vs Insurance Sales Agent?

AspectInsurance Service AgentInsurance Sales Agent
Primary RoleProvides ongoing support, policy servicing, and customer assistanceFocuses on selling new insurance policies and acquiring new clients
Required CertificationsLicenses for policy servicing and customer supportLicenses for selling insurance products
Work EnvironmentCustomer service centers, insurance agenciesSales offices, client meetings, insurance agencies
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers

While both roles require insurance licensing, Insurance Service Agents primarily focus on servicing existing clients and policies, whereas Insurance Sales Agents concentrate on selling new policies. Understanding these differences helps job seekers identify the right career path within the insurance industry.

What type of insurance service agent gets paid the most?

Senior insurance service agents, such as those specializing in high-net-worth clients or commercial insurance, tend to earn the highest salaries in the field. Advanced certifications, extensive experience, and specialized knowledge can also lead to higher pay within the role.

Why do most insurance service agents quit?

Insurance service agents often leave the profession due to high workload, repetitive tasks, and limited advancement opportunities. Additionally, the job can involve challenging customer interactions and requires strong communication skills, which can lead to burnout if not managed well.

What cities are hiring for Insurance Service Agent jobs?

Cities with the most Insurance Service Agent job openings:

What states have the most Insurance Service Agent jobs?

States with the most job openings for Insurance Service Agent jobs include:

What are popular job titles related to Insurance Service Agent jobs?

For Insurance Service Agent jobs, the most frequently searched job titles are:

Insurance Service Agent jobs near you
Infographic showing various Insurance Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,022 per year, or $31.3 per hour.

Insurance Service Specialist - Outbound

Remote

AAA Club Alliance
Personal Services • 1 - 5K employees
Learn more about AAA Club Allianceexternal

$17.45 - $31.48/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

AAA Club Alliance rating

7.1

Company rating: 7.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

Job description

Outbound Insurance Service Specialist

Active Property and Casualty License or Personal Lines License required

Become part of AAA's established & trusted brand! We've been serving our members for over 100 years

Monthly and Quarterly bonus potential

Computer equipment provided by AAA Club Alliance

Let's Talk Compensation:

The starting base compensation for this position is $17.45 to $31.48. For candidates located in New Jersey, the salary range is $21.55 to $31.48. Actual pay will be based on factors such as applicant experience and geographic location.

This position is eligible to earn uncapped monthly bonuses, with average bonus pay of $565.00 per month

The ideal candidate will have:

High school diploma or equivalent

2+ years of customer service and/or sales experience in an insurance environment

Call Center experience preferred

Active Property and Casualty License or Personal Lines License required

Membership license required or ability to obtain license within 90 days of employment.

Schedule Requirements: Mon – Fri, 10:00am to 6:00pm EST, with at least 1 Saturday a month on a rotating schedule

The primary duties of the Outbound Insurance Service Specialist are to:

Execute and facilitate insured's service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities

Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs.

Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer.

Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.

Counsel the members and non-members regarding membership benefits in correlation with insurance products.

Full time Associates are offered a comprehensive benefits package that includes:

Medical, Dental, and Vision plan options

Up to 2 weeks Paid parental leave

401k plan with company match up to 7%

2+ weeks of PTO within your first year

Paid company holidays

Company provided volunteer opportunities + 1 volunteer day per year

Free AAA Membership

Continual learning reimbursement up to $5,250 per year

And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

What AAA Club Alliance employees say

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