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Insurance Service Agent Jobs in Ontario (NOW HIRING)

Beneva

Customer Service Agent

Mississauga, ON · Hybrid

CA$53K - CA$66K/yr

Customer Service Agent Status: Temporary (Fixed Term) SUMMARY Reporting to the Assistant Director ... Knowledge of life, universal life and accident and sickness insurance products (an asset) Skills:

SPRINGHILL SUITES NEWARK

Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to ... Employer Paid Life Insurance * Other Supplemental Benefits * Employer Matched 401K * Hotel Room ...

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Insurance Service Agent information

What is an insurance service agent?

Insurance service agents are professionals who assist customers with their insurance policies, answer questions about coverage, process policy changes, and help with claims. They act as a liaison between clients and insurance companies, ensuring that clients understand their policies and receive timely service. Insurance service agents may also handle billing inquiries, provide quotes, and support sales staff. Their primary goal is to deliver excellent customer service and ensure client satisfaction with their insurance products.

What are the key skills and qualifications needed to thrive as an insurance service agent?

To thrive as an Insurance Service Agent, you need strong knowledge of insurance products, customer service expertise, and typically a high school diploma or equivalent—though some roles may require state licensure. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes insurance-specific certifications is beneficial. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for building client trust and resolving issues efficiently. These competencies ensure agents can accurately address client needs, maintain compliance, and deliver high-quality service in a competitive industry.

What are the most common challenges insurance service agents face when assisting clients with policy changes or claims?

Insurance Service Agents often encounter challenges such as navigating complex policy details, managing high volumes of client inquiries, and ensuring clear communication between clients and underwriters. Handling sensitive situations, like claims after accidents or losses, requires empathy and strong problem-solving skills to resolve issues efficiently. Staying updated on evolving insurance regulations and product offerings is also essential, as it helps agents provide accurate information and maintain client trust.

What is the difference between Insurance Service Agent vs Insurance Sales Agent?

AspectInsurance Service AgentInsurance Sales Agent
Primary RoleProvides ongoing support, policy servicing, and customer assistanceFocuses on selling new insurance policies and acquiring new clients
Required CertificationsLicenses for policy servicing and customer supportLicenses for selling insurance products
Work EnvironmentCustomer service centers, insurance agenciesSales offices, client meetings, insurance agencies
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers

While both roles require insurance licensing, Insurance Service Agents primarily focus on servicing existing clients and policies, whereas Insurance Sales Agents concentrate on selling new policies. Understanding these differences helps job seekers identify the right career path within the insurance industry.

What type of insurance service agent gets paid the most?

Senior insurance service agents, such as those specializing in high-net-worth clients or commercial insurance, tend to earn the highest salaries in the field. Advanced certifications, extensive experience, and specialized knowledge can also lead to higher pay within the role.

Why do most insurance service agents quit?

Insurance service agents often leave the profession due to high workload, repetitive tasks, and limited advancement opportunities. Additionally, the job can involve challenging customer interactions and requires strong communication skills, which can lead to burnout if not managed well.
Insurance Service Agent jobs near you
Infographic showing various Insurance Service Agent job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Licensed Insurance Service Agent

Waterford, ON • On-site

Caradoc Townsend Mutual Insurance
See more jobs at Caradoc Townsend Mutual Insuranceexternal

Full-time

Re-posted 21 days ago

Job description

Licensed Insurance Service Agent

Location: Waterford, Ontario |Department: Sales | Contract type:Permanent, Full-Time

JOB OVERVIEW:

The Licensed Insurance Service Agent provides efficient and professional customer service to an assigned Personal Lines book of business. This salaried role is relationship driven with a focus on strong retention results. New business opportunities are created through cross sell and referrals.


KEY ACCOUNTABILITIES
1. Responds to customer enquiries for policy changes, offering coverage explanations and recommendations
2. Manage an expiry list to ensure all renewals are issued, and complete reviews including generating ITVs
3. Follow team workflows and processes
4. First point of contact for Claim reporting
5. Generate proofs of insurance including Liability Slips and Binders
6. Follow documentation standards for all client-related conversations
7. Champion a culture of kindness, diversity, and respect by living the CTM Values

8. Perform other related duties as assigned


QUALIFICATIONS

  • Minimum 3 years front-line insurance experience
  • OTL License (Agent License) or Registered Insurance Broker of Ontario License (RIBO) to be changed to OTL
  • Valid Ontario Driver's License
  • Customer service experience with a passion to provide prompt and professional service
  • Strong communication and time management skills
  • A detail-oriented mindset
  • Familiarity with Applied Epic would be an asset
  • College Diploma in a business subject would be considered an asset
  • Ability to work independently and within a team

ACCESSIBILITY STATEMENT(AODA IN ONTARIO)

CTM is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, CTM will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

CTM strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, CTM will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

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