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How much do insurance restoration jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for insurance restoration in the United States is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Insurance Restoration, and why are they important?

To thrive in Insurance Restoration, you need a solid understanding of construction practices, damage assessment, and insurance claim processes, often supported by experience in restoration or a related field. Familiarity with estimating software like Xactimate, project management tools, and industry certifications such as IICRC are commonly required. Strong communication, problem-solving, and customer service skills help professionals effectively coordinate with clients, adjusters, and subcontractors. These skills and qualifications are crucial for accurately assessing damages, securing fair settlements, and efficiently restoring properties to pre-loss condition.

What is insurance restoration?

Insurance restoration is the process of repairing or rebuilding properties that have been damaged by events such as fire, water, storms, or other disasters, with the costs covered by an insurance policy. Restoration professionals work closely with insurance companies and property owners to assess the damage, document losses, and ensure repairs meet industry standards. The goal is to return the property to its pre-loss condition as efficiently and safely as possible.

What are some common challenges faced by professionals in insurance restoration, and how can they be overcome?

Insurance restoration professionals often face challenges such as coordinating between homeowners, insurance adjusters, and contractors, as well as managing tight deadlines and unexpected project changes. Successful professionals in this field develop strong communication and organizational skills to keep all parties informed and projects on track. Being detail-oriented and adaptable helps when handling documentation and navigating the claims process. Building strong relationships with insurance companies and maintaining up-to-date knowledge of industry standards also contribute to smoother project execution and better client satisfaction.

What is the difference between Insurance Restoration vs Fire Damage Technician?

AspectInsurance RestorationFire Damage Technician
CertificationsIICRC certifications, insurance adjuster licensesIICRC certifications, specialized fire damage training
Work EnvironmentResidential and commercial properties, insurance claimsProperties affected by fire, smoke, and soot
Employer & Industry UsageInsurance companies, restoration contractorsRestoration companies, emergency response teams

Insurance Restoration involves restoring properties after various damages, including fire, water, or storms, often working closely with insurance companies. Fire Damage Technicians specifically focus on cleaning and repairing fire, smoke, and soot damage. While both roles require similar certifications and work environments, Insurance Restoration covers a broader range of damages, whereas Fire Damage Technicians specialize in fire-related restoration tasks.

More about Insurance Restoration jobs
What cities are hiring for Insurance Restoration jobs? Cities with the most Insurance Restoration job openings:
What states have the most Insurance Restoration jobs? States with the most job openings for Insurance Restoration jobs include:
What job categories do people searching Insurance Restoration jobs look for? The top searched job categories for Insurance Restoration jobs are:
Insurance Restoration jobs near you
Infographic showing various Insurance Restoration job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $38,090 per year, or $18.3 per hour.
Construction Project Coordinator - Insurance Restoration (Supplementor)

Construction Project Coordinator - Insurance Restoration (Supplementor)

Balance Claims

Indianapolis, IN • On-site

Other

Posted 8 days ago

Job description

About Balance Claims 

Balance Claims (https://balanceclaims.com) provides full-service claims administration, estimating, and advisory services for contractors in the insurance restoration industry. We integrate into our clients’ workflows to help manage construction job files efficiently so they can focus on selling, building, and billing. 

Construction Project Coordinator – Insurance Restoration (Supplementor) 

In Office – Indianapolis, IN 

Balance Claims is seeking a Construction Project Coordinator (Supplementor) to manage and drive construction job files through the insurance restoration process. 

This is a production-driven role focused on progressing files, maintaining consistent communication with insurance carriers, and ensuring projects move efficiently to completion. You will manage a high-volume pipeline of active projects and be responsible for execution, follow-up, and driving outcomes. 

What You’ll Be Responsible For 

  • Manage a pipeline of 80-200+ active project files at various stages of the supplementing process  

  • Work from estimates and documentation prepared by the estimating team to support file progression  

  • Communicate directly with insurance carriers (phone and email) to reconcile differences and move files forward  

  • Submit supplements with clear documentation and supporting materials  

  • Provide timely updates to clients throughout the lifecycle of each file  

  • Collaborate with internal teams (Estimating, Account Management, Admin) to ensure alignment and efficiency  

  • Deliver clear summaries and communication to clients upon file completion  

What Success Looks Like 

  • Consistent progression of files from assignment to completion  

  • Strong communication with both carriers and clients  

  • High level of organization across multiple active files  

  • Ability to manage workload and priorities without constant oversight  

  • Reliable execution within defined workflows and processes  

Qualifications 

  • Strong communication skills, especially on the phone  

  • Ability to manage a high volume of files and priorities simultaneously  

  • Strong follow-up and task ownership mindset  

  • High attention to detail when managing file documentation and communication  

  • Strong organizational and time management skills  

  • Experience in insurance restoration, construction, or Xactimate is preferred but not required  

Work Environment 

  • In-office position based in Indianapolis, IN  

  • Structured, process-driven environment with defined workflows and performance tracking  

  • High-volume, performance-oriented role  

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