Customer Retention & Quoting SpecialistMake an Impact Where It Matters Most - Our CustomersJM Test Systems is looking for a Customer Retention &Quoting Specialist who enjoys building relationships, staying organized, andhelping customers keep their operations safe and compliant. In this role,you'll be a key connection point between our customers, sales team, andinternal operations-ensuring timely recalibrations, accurate quotes, and asmooth overall experience.
If you're detail-oriented, comfortable on the phone andemail, and motivated by helping customers succeed, this could be a great fit.
What You'll Do - Proactively reach out to customers regarding upcoming or overdue equipment recalibrations and safety testing
- Prepare clear, accurate service quotes and respond to customer inquiries
- Partner with Outside Sales Representatives to support quoting and customer needs
- Maintain accurate customer and equipment records in our CRM and internal systems
- Use tools like CalMapp and CRM to track follow-ups and identify service opportunities
- Document customer interactions and maintain detailed communication history
- Log customer concerns and collaborate with internal teams to resolve issues quickly
- Work cross-functionally to ensure services are delivered accurately and on time
What We're Looking For - Experience in customer service, sales support, quoting, or a similar role preferred
- Strong communication skills-both written and verbal
- Comfortable making follow-up calls and building long-term customer relationships
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office and CRM systems (or willingness to learn)
Why Join JM Test Systems - Stable, growing company with long-term career opportunities
- Supportive, team-oriented culture
- A role where your work directly impacts customer satisfaction and retention
- Opportunities to learn the business and grow within the organization
Benefits - Medical, Dental, and Vision Insurance
- HSA with Employer Contribution
- 401(k) with Company Matching
- Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays
- Employer-Paid Life Insurance
Schedule - Full-time (40 hours per week)
- Monday through Friday
Please visit our careers page to see more job opportunities.