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Insurance Operations Manager Jobs in Buffalo, NY

SEKO Logistics - Buffalo, NY

Be Seen First

Domestic + International Operations

Buffalo, NY · On-site

$23 - $29/hr

... of shipments into transportation management system o Domestic air and ground routing ... Health insurance * Paid time off Work Location: In person

Amazon

Senior Station Manager

Hamburg, NY · On-site

Additional responsibilities include managing and leading a team of Operations, Area and Shift ... Amazon also offers comprehensive benefits including health insurance (medical, dental, vision ...

FleetPride, Inc.

Branch Manager

Tonawanda, NY · On-site

Communicate with employees on a regular basis to insure procedures are followed, new procedures and ... Receive approval from Area Manager and Operations Manager before discussing with employee.

Superior Fleet Solutions

Branch Manager

Tonawanda, NY · On-site

Communicate with employees on a regular basis to insure procedures are followed, new procedures and ... Receive approval from Area Manager and Operations Manager before discussing with employee.

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All JobsInsurance Operations JobsInsurance Operations Manager JobsInsurance Operations Manager Jobs in Buffalo, NY

Insurance Operations Manager information

See Buffalo, NY salary details

$30K

$61.5K

$114.8K

How much do insurance operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance operations manager in Buffalo, NY is $61,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $75,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance operations manager?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by insurance operations managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

Is an insurance operations manager a high paying job?

Insurance operations managers typically earn a competitive salary that varies by location, experience, and company size. In general, they are considered to have mid- to high-level compensation within the insurance industry, often supplemented by bonuses and benefits. Advanced skills in process optimization, leadership, and industry knowledge can lead to higher pay levels.

What does an insurance operations manager do?

An insurance operations manager oversees the daily functions of an insurance company or department, including claims processing, policy administration, and customer service. They coordinate teams, improve operational efficiency, ensure compliance with regulations, and often use management software to monitor performance and workflows.

What are popular job titles related to Insurance Operations Manager jobs in Buffalo, NY?

For Insurance Operations Manager jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Insurance Operations Manager jobs in Buffalo, NY look for?

The top searched job categories for Insurance Operations Manager jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Insurance Operations Manager jobs?

Cities near Buffalo, NY with the most Insurance Operations Manager job openings:

Insurance Operations Manager jobs near you
Infographic showing various Insurance Operations Manager job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,468 per year, or $29.6 per hour.

Sanctions Operations Client Experience Manager

Citigroup, Inc.

Getzville, NY • On-site

$82K - $124K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Citibank rating

8.3

Company rating: 8.3 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

39th of 171 rated banks

Job description

TTS Sanctions Ops - Client Experience Manager - VP is a management-level position responsible for accomplishing results to drive client resolution and support activities in coordination with the Sanctions Operations Hubs
Currently we are hiring for new Client Experience team that will provide dedicated service to Clients in Sanctions Screening Operations which is a specialized unit providing control services for payments.
This position requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. We place special emphasis on providing the highest quality services to our Clients combined with timely performance, while ensuring that operational activities are conducted in accordance with the Global Sanctions Policy.
Requirements:
  • Drive the strategy for Customer Service from Sanctions perspective to deliver on Cluster needs and ensuring alignment with Global/Regional and Cluster priorities.
  • Developing relationships with key clients, facilitating, and leading on-site visits and ensuring timely and appropriate client communication.
  • Provide the operational and strategic leadership to deliver a high-quality service to Citi clients and all Internal stakeholders
  • Investigate Sanction queries including Client interactions in line with Match Verification Guidelines
  • Analyse, review, devise a strategy to friction less payments processing & increase the STP ratio.
  • Timely address all the client queries & escalate appropriately if not resolved on the same day and track the responses from the clients
  • Contribute to risk assessments and drive actions to address the root causes that can lead to breach of sanctions risk and reputational risk.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and asset
  • Partner with Global Compliance Team and identify key strategic solutions to improve Client Experience
  • Perform analytics to identify themes / trends / improvement opportunities and provide practical recommendations to enhance the data quality
  • Work with teams to implement and monitor a robust Risk and control governance mechanism for specific KRI's
  • Publish periodical insights / Key highlights / innovations to the Senior management

Qualifications:
  • 8+ years relevant experience and knowledge of various payments & exceptional knowledge of Swift, XML and various other product processors is an added advantage
  • Sanctions and/or Client service knowledge
  • Excellent Client communication and analytical skills
  • Fluency in English, both written and spoken
  • Bachelors/University degree, Master's degree preferred, managerial experience
  • Effective skills in coordinating multiple tasks
  • Good knowledge of PowerPoint, Excel, Outlook, Teams associated with graphic and analytical skills

We offer:
  • Competitive salary connected with annual salary review and discretionary annual performance bonus
  • Career progression and visibility globally within the firm
  • Working in a friendly, dynamic, supportive and diverse environment - including multiple affinity and social networks & voluntary activities to engage with
  • Management supporting balanced and agile work (flexible working hours, home office)
  • Possibility to develop hard and soft skills thru training programmes and learning portals

Job Family Group:
Operations - Transaction Services
Job Family:
Cash Management
Time Type:
Full time
Primary Location:
Getzville New York United States
Primary Location Full Time Salary Range:
$82,800.00 - $124,200.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Jul 24, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

What Citibank employees say

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About Citigroup Inc

Sourced by ZipRecruiter

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

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