Insurance Operations Associate Jobs in Washington, DC

Operations Associate

As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership.

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Washington D.C. Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Washington D.C. This is a warehouse-based position that requires an onsite presence Monday through Friday.

What You'll Do:

• Hire, train, and provide feedback to all levels of Mechanics and Fleet Support positions responsible for maintaining our shared fleet
• Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
• Maintain positive relationships between riders, regulators/city officials, employees, and Lime management
• Design, document, and implement new scalable processes and best practices across logistics, maintenance, and deployment to drive operational excellence
• Conduct in-depth analysis of operational data (e.g., deployment efficiency, fleet health, repair quality) to identify opportunities for cost reduction, and vehicle flow process improvement.

About You:

• Bachelor's degree is highly preferred.
• High-energy, organized, and results-oriented with the grit and ability to thrive in a fast-paced entrepreneurial environment.
• 13 years of professional experience, with a proven ability to think beyond daily tasks toward long-term market growth.
• Experience leading teams or groups. You know how to motivate others and hold a team accountable to high standards.
• Advanced proficiency in Excel/Google Sheets; you don't just look at numbersyou draw inferences that lead to better business decisions (SQL or Tableau skills are a plus).
• An entrepreneurial spirit comfortable with making quick decisions to drive operational efficiency, while staying calm under pressure.
• Ability to manage complex stakeholders, from internal teams and city regulators.

What We Offer:

• Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.
• Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
• Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
• Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.
• Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.

The salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by factors such as the candidate's location and relevant skills and experience. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.