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Insurance Office Assistant Jobs in Massachusetts

Holyoke Hospital

Office Assistant

East Longmeadow, MA · On-site

$16.75 - $22/hr

Office Assistant Our Orthopedics Practice is seeking an Office Assistant to coordinate and perform ... Verify and update patient demographics, insurance eligibility, referrals, and medical records in ...

Liberate

Office Assistant

Boston, MA · On-site

$25 - $30/hr

Office Assistant Boston Liberate builds insurance-native AI agents that handle customer interactions end-to-end across voice, SMS, email, and digital - then complete the downstream work inside core ...

Holyoke Hospital

Office Assistant

Holyoke, MA · On-site

$16.50 - $21.50/hr

Office Assistant Valley Health Systems, Inc., the parent company of Holyoke Medical Center ... Register patients accurately, verify insurance eligibility, and collect required forms, co-pays ...

Liberate

Office Assistant

Boston, MA · On-site

$25 - $30/hr

About Liberate Liberate builds insurance-native AI agents that handle customer interactions end-to ... About the Role We're looking for a part-time Office Assistant to be the heartbeat of our Boston ...

Thom Child & Family Services

Office Assistant

Lowell, MA · On-site

$16.50 - $21.75/hr

This position supports referral processing, scheduling, insurance verification, billing functions ... Front office operations * Assist with special projects, reports, and data tracking as assigned.

Valley Health System

Office Assistant

Holyoke, MA · On-site

$16.50 - $21.50/hr

Our Orthopedic Surgeons Practice is seeking an experienced Office Assistant to coordinate and carry ... Register patients accurately, verify insurance eligibility, and collect required forms, co-pays ...

Valley Health Systems

Office Assistant

Holyoke, MA

$20 - $29.14/hr

Our Orthopedic Surgeons Practice is seeking an experienced Office Assistant to coordinate and carry ... Register patients accurately, verify insurance eligibility, and collect required forms, co-pays ...

Valley Health Systems

Office Assistant

Holyoke, MA · On-site

$20 - $29.14/hr

Our Neurology & Sleep Practice is seeking an Office Assistant to coordinate and perform all ... Verify and update patient demographics, insurance eligibility, referrals, and medical records in ...

Valley Health Systems

Office Assistant

Holyoke, MA · On-site

$20 - $29.14/hr

Our Orthopedic Surgeons Practice is seeking an experienced Office Assistant to coordinate and carry ... Register patients accurately, verify insurance eligibility, and collect required forms, co-pays ...

Recruit4HVAC

Office Assistant - Dispatcher

Danvers, MA · On-site

$23 - $31/hr

Local HVAC Contractor is looking for an Office Assistant - Dispatcher to schedule and dispatch ... Medical insurance with company contribution for individual and family coverage, plus FSA and HSA ...

Self Help Inc

Data Entry-Office Assistant

Brockton, MA · On-site

$21 - $24/hr

The Data Entry/Office Assistant will interact with staff, families, and community partners ... Life Insurance * Direct Deposit Self Help, Inc. provides equal employment opportunities (EEO) to ...

Self Help Inc

Data Entry-Office Assistant

Brockton, MA · On-site

$21 - $24/hr

The Data Entry/Office Assistant will interact with staff, families, and community partners ... Life Insurance * Direct Deposit Self Help, Inc. provides equal employment opportunities (EEO) to ...

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All JobsInsurance Office JobsInsurance Office Assistant JobsInsurance Office Assistant Jobs in Massachusetts

Insurance Office Assistant information

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How much do insurance office assistant jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for insurance office assistant in Massachusetts is $20.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.12 per hour, depending on experience, location, and employer.

What is an insurance office assistant?

Insurance Office Assistants are support professionals who help insurance agencies or offices run smoothly by handling administrative tasks. Their responsibilities often include answering phones, managing files, processing paperwork, scheduling appointments, and assisting both clients and insurance agents with routine inquiries. They play a vital role in ensuring the office operates efficiently and that customers receive timely service. Insurance Office Assistants may also help with data entry, billing, and maintaining records in compliance with industry regulations.

What are the key skills and qualifications needed to thrive as an insurance office assistant, and why are they important?

To thrive as an Insurance Office Assistant, you need strong organizational abilities, attention to detail, and basic knowledge of insurance processes, typically supported by a high school diploma or equivalent. Familiarity with office software, data entry systems, and insurance management platforms like Applied Epic or AMS360 is often required. Excellent communication, customer service, and multitasking skills help you excel in client interactions and team support. These skills are crucial for ensuring accurate policy processing, efficient office operations, and positive client experiences.

What are some common challenges faced by insurance office assistants, and how can they be managed effectively?

Insurance Office Assistants often juggle multiple responsibilities such as handling client inquiries, maintaining records, and supporting agents with administrative tasks. One common challenge is managing a high volume of paperwork and data entry with accuracy and speed. To manage this effectively, it's important to develop strong organizational skills and prioritize tasks based on urgency. Familiarity with insurance software and clear communication with team members can also help streamline workflow and reduce errors.

What is the difference between Insurance Office Assistant vs Insurance Agent?

AspectInsurance Office AssistantInsurance Agent
CredentialsNone required, some may have insurance licensesState licensing and insurance certifications required
Work EnvironmentOffice setting, administrative tasksClient-facing, sales, and policy management
Primary ResponsibilitiesAdministrative support, data entry, schedulingSelling policies, client consultations, renewals

While both roles work within the insurance industry, an Insurance Office Assistant primarily handles administrative tasks in an office environment, often without needing licensing. An Insurance Agent actively sells policies and interacts directly with clients, requiring licensing and sales skills. Understanding these differences helps job seekers identify the right role for their skills and career goals.

What are the most commonly searched types of Insurance Office jobs in Massachusetts?

The most popular types of Insurance Office jobs in Massachusetts are:

What are popular job titles related to Insurance Office Assistant jobs in Massachusetts?

For Insurance Office Assistant jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Insurance Office Assistant jobs in Massachusetts look for?

The top searched job categories for Insurance Office Assistant jobs in Massachusetts are:

What cities in Massachusetts are hiring for Insurance Office Assistant jobs?

Cities in Massachusetts with the most Insurance Office Assistant job openings:

Insurance Office Assistant jobs near you
Infographic showing various Insurance Office Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $43,013 per year, or $20.7 per hour.

Office Assistant

East Longmeadow, MA • On-site

Holyoke Hospital
See more jobs at Holyoke Hospitalexternal

$16.75 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Office Assistant

Our Orthopedics Practice is seeking an Office Assistant to coordinate and perform all administrative functions to ensure the efficient daily operation of the office, providing comprehensive support to providers and staff including managing patient scheduling, registration, billing, customer service, and general administrative duties while maintaining accurate records and delivering exceptional patient service.

Overview of responsibilities include but are not limited to:

  • Greet and check in patients, providing excellent customer service and assistance with registration.
  • Verify and update patient demographics, insurance eligibility, referrals, and medical records in the EMR.
  • Collect co-pays, process payments, and maintain accurate patient account documentation.
  • Complete patient check-out, schedule follow-up appointments, coordinate diagnostic testing, and provide discharge materials.
  • Answer incoming calls, schedule appointments, and communicate messages professionally using established service standards.
  • Process physician orders, referrals, prior authorizations, and related documentation in a timely and accurate manner.
  • Maintain accurate electronic medical records by scanning documents, updating information, and managing work lists and correspondence.
  • Monitor appointment schedules, reminder calls, cancellations, no-shows, and scheduling reports to maximize patient access.
  • Support daily office operations by managing mail, faxes, supplies, forms, and maintaining a clean, organized work environment.
  • Collaborate with providers, internal departments, and external offices while performing additional administrative duties and cross-coverage as assigned.

    • Qualifications:

    • Education: High School Graduate or GED
    • Experience: Two years experience in a physician’s office or similar environment; experience in Spanish/English medical/health interpreting preferred; experience working with third party payors and working knowledge of ICD-10 and CPT codes
    • Special Aptitudes Activities: Demonstrates excellent communication, interpersonal, organizational, and customer service skills with strong attention to detail. Proficient in computer applications, typing, transcription, and filing, with the ability to accurately follow verbal and written instructions while effectively managing multiple priorities in a fast-paced environment.

    Our competitive salary package is adjusted to align with a candidate’s relevant experience and skills. We also offer:

    • Low cost health insurance with no deductibles when using HMC services
    • Dental and vision insurance
    • Free disability and life insurance
    • 403(b) plan
    • Up to $8000 in degree/tuition reimbursement
    • In-House Pharmacy
    • Relaxation Room and Fitness Center
    • Other voluntary benefits, such as LegalShield, Pet Insurance
    • Free onsite parking

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