Software Implementation Specialist
US Headquarters: Las Colinas, Irving TX
We are seeking a Sr. Software Implementation Specialist to join our Professional Services team at our offices in Irving, Texas. This individual will play a pivotal role in implementing iRely ERP software and delivering exceptional value to our customers.
Position Overview
As a Software Implementation Specialist, you will act as a trusted advisor, ensuring implementation and integration, configuration, and adoption of our software to meet customers' unique needs. This role involves a blend of technical proficiency, functional expertise, and customer-facing skills, training, and occasional travel to work directly with clients.
Key Responsibilities
Applicants must be legally authorized to work in the United States at the time of hire. iRely does not sponsor employment visas now or in the future, including H-1B, TN, E-3, O-1, or employment-based permanent residency (Green Card) sponsorship.
- Customer Engagement:
- Lead requirements-gathering sessions to understand customer needs and business processes.
- Support Implementation from Sales handover to go-live
- Provide top-notch customer service to large and strategic customers.
- Support customers through User Acceptance Testing (UAT), training, and go-live activities.
- Deliver training sessions for both trainers and end users, ensuring successful software adoption.
- Interface with customers at all levels
- Participate in customer meetings and sales events.
- Provide customer training
- Implementation & Deployment:
- Configure and build the iRely Store Suite to align with customer requirements.
- Execute project tasks in collaboration with project managers to deliver projects on time and within scope.
- Provide on-site and remote support during escalations, go-live, and post-go-live phases.
- Standards & Processes:
- Follow established implementation standards set by the Professional Services Organization (PSO).
- Assess and resolve complex project challenges, focusing on quality-driven solutions.
Qualifications
- Bachelor's degree of equivalent work experience
- Minimum of 3 to 5 years of experience with SaaS or ERP software product implementation
- Strong analytical, problem-solving, and communication skills.
- Proven ability to manage multiple projects and deliver quality outcomes in a fast-paced environment.
- Able to travel 20% in US
- This position offers advancement opportunity to Project Manager
We Offer
Hybrid work schedule, Monday and Friday are work from home.
Highly competitive salary/bonus package and benefits to include Medical, Dental, Vision Insurance, Telemedicine, Health Reimbursement and Health Savings Accounts, Life, Disability, 401K matching, paid parking, technical product training, growth and advancement opportunities to PM or Director, and more!