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Insurance Implementation Specialist Jobs in Ohio

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Insurance Implementation Specialist information

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$13

$32

$68

How much do insurance implementation specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for insurance implementation specialist in Ohio is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $23.99 and $33.12 per hour, depending on experience, location, and employer.

What is an insurance implementation specialist?

An Insurance Implementation Specialist is a professional who helps insurance companies or agencies integrate new software systems, processes, or policies. They work closely with internal teams and external vendors to ensure smooth transitions, train staff, and resolve any technical or procedural issues during the implementation phase. Their goal is to make sure that new insurance solutions are adopted efficiently and meet all regulatory and business requirements. This role requires strong project management, communication, and problem-solving skills.

How does an insurance implementation specialist typically collaborate with clients and internal teams during the onboarding process?

As an Insurance Implementation Specialist, you will work closely with clients to understand their unique needs and ensure seamless onboarding of insurance products or systems. You’ll serve as a liaison between clients, IT, underwriting, and customer service teams, facilitating clear communication, setting timelines, and troubleshooting issues that arise. Frequent coordination meetings, status updates, and user training sessions are part of your responsibilities, making strong project management and interpersonal skills essential. This collaborative environment offers the opportunity to build both technical expertise and client relationship skills, which are valuable for career advancement in insurance operations or project management.

What are the key skills and qualifications needed to thrive as an insurance implementation specialist, and why are they important?

To thrive as an Insurance Implementation Specialist, you need a solid understanding of insurance products, project management, and process analysis, often supported by a bachelor's degree in business or a related field. Familiarity with insurance management systems, CRM software, and data integration tools, as well as certifications like PMP or Agile, are highly beneficial. Exceptional communication, problem-solving, and organizational skills help you coordinate across teams and manage client expectations. These competencies are crucial for ensuring smooth system implementations, client satisfaction, and long-term operational success.

What is the difference between Insurance Implementation Specialist vs Insurance Customer Service Representative?

AspectInsurance Implementation SpecialistInsurance Customer Service Representative
Primary RoleImplementing new insurance policies, onboarding clients, and ensuring smooth setupAssisting clients with policy inquiries, billing, and general account support
Required CredentialsInsurance licenses, industry knowledge, communication skillsBasic insurance knowledge, customer service skills, sometimes licenses
Work EnvironmentOffice-based, client-facing, project-orientedCall centers, office settings, remote options
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance companies, customer service centers

The Insurance Implementation Specialist focuses on onboarding and implementing new policies, requiring specific industry knowledge and licenses. In contrast, the Insurance Customer Service Representative handles ongoing client support and inquiries. Both roles are essential in the insurance industry but differ in responsibilities and skill sets.

Is an insurance implementation specialist a stressful job?

An insurance implementation specialist often faces deadlines, detailed data management, and client interactions, which can contribute to work-related stress. However, the level of stress varies depending on the employer, workload, and individual skills in organization and communication.

What are popular job titles related to Insurance Implementation Specialist jobs in Ohio?

For Insurance Implementation Specialist jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Insurance Implementation Specialist jobs in Ohio look for?

The top searched job categories for Insurance Implementation Specialist jobs in Ohio are:

What cities in Ohio are hiring for Insurance Implementation Specialist jobs?

Cities in Ohio with the most Insurance Implementation Specialist job openings:

Insurance Implementation Specialist jobs near you
Infographic showing various Insurance Implementation Specialist job openings in Ohio as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Temporary. Highlights an 100% In-person job distribution, with an average salary of $67,407 per year, or $32.4 per hour.

Client Insurance Specialist

Integrated Services of Appalachian Ohio

New Lexington, OH • On-site

$20.97 - $24.56/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

We are seeking a Client Insurance Specialist
Southeastern, OH
Join our team!
Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to their needed resources. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services working with local partners to promote healthy people and strong communities. Our services are intended to be collaborative and personalized for the individual.
The financial counselor serves as the organization's primary resource for insurance coverage, self-pay support, communication, and education. This position is responsible for monitoring client insurance renewals and coverage changes, educating staff on payer requirements and processes, serving as an escalation point for complex insurance-related questions and providing information on self-pay options and good faith estimates to patients served. The specialist works collaboratively with clinical, intake, billing and leadership teams to support continuity of care and maximize client access to behavioral health services within an Ohio community mental health setting.
The pay range for this position is $20.97-$24.56 per hour based on experience, education, and/or licensure.
Essential Functions
  • Provide staff education and consultation regarding insurance coverage, payer requirements, eligibility verification, and authorization processes for clients.
  • Develop workflows, reference materials, and process improvements to strengthen client insurance communication and navigation across the organization.
  • Serve as the escalation point for complex client insurance questions, coverage concerns, and payer-related barriers affecting client care.
  • Monitor and communicate client insurance renewals, dropped coverage, eligibility changes, payer updates, and coverage limitations to staff and departments.
  • Extract, track, and organize client insurance renewal and coverage data within the electronic health records systems (ECR/HER) to support continuity of care and operational workflows.
  • Communicate with clients to implement self-pay agreements, provide good faith estimates, and collect payments when applicable.
  • Maintain and distribute internal communication lists and updates related to client insurance changes impacting services or billing.
  • Collaborate with patients, direct service providers, intake, billing, scheduling, and clinical teams as needed to ensure accurate and current client insurance information.
  • Track Medicaid, managed care, commercial insurance, and OhioRISE or waiver-related changes that impact authorizations or service access for clients
  • Collaborate with utilization review, prior authorization, and billing staff to resolve client insurance issues and minimize service interruptions
  • Utilize data tracking and analytics to identify trends, coverage gaps, and operational needs related to client insurance management and access to care
  • Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines
  • Travel with designated service areas
  • All other duties as assigned
Minimum Requirements:
Education:
  • A high school diploma/GED is required
  • An associate or bachelor's degree in healthcare administration, social work, business, behavioral health, or related fields is preferred
Experience:
  • 2-3 years of experience in behavioral health insurance verification, authorizations, billing support, utilization review, or healthcare coverage navigation is required
  • Experience working within a community mental health or healthcare environment is preferred.
Knowledge, Skills and Abilities:
  • Advanced communication skills, both oral and written is required
  • Advanced organizational skills are required
  • Knowledge of Ohio Medicaid, managed care organizations, behavioral health benefits, and payer authorization processes is required
  • Ability to?maintain?confidential information?is?required?
  • Ability to adhere to all safety, rules, regulations and requirements
  • Ability to manage multiple priorities and collaborate effectively across departments is required
  • Ability to document services accurately and efficiently in an electronic health record
  • A valid driver's license and the ability to?operate?a motor vehicle is?required?
  • An appropriate level?of auto insurance coverage is?required?
  • Ability to operate in an Internet-based, automated office environment is required
  • Ability to maintain high-speed internet connection is required
  • Data entry, reporting, and spreadsheet management skills is required
  • Proficient in Microsoft excel, word and outlook is required
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer is required
  • Must be able to lift up to 15 pounds at times is required
Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package!
Benefits include:
  • Medical
  • Dental
  • Vision
  • Short-term Disability
  • Long-term Disability
  • 401K w/ Employer Match
  • Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

To learn more about our organization: https://ISBH.org/
OUR MISSION
Delivering exceptional care through connection
OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope
Collaboration - We listen to understand and ask how we can best support the people and communities we serve
Wellbeing - We celebrate one another's strengths, and we support one another in being well
Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team
Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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