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Insurance Client Success Manager Jobs in Florida

eMed LLC

Client Success Manager

Miami, FL · On-site

Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off * Short Term & Long Term Disability

Lean Marketing

Client Success Manager

Orlando, FL · Remote

This role is for a Client Success Manager who wants to lead at scale, champion client success and take ownership of client engagement. Lean Marketing -- Home of The 1-Page Marketing Plan We're ...

Milliman

Client Success Manager (MedInsight)

Tampa, FL · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Life Insurance & AD&D - 100% of premiums covered by Milliman * Short-Term and Long-Term Disability ...

VTrips

Client Success Manager

Madeira Beach, FL · On-site

Participate in development workshops with the Director of Client Success and Property Care Manager ... Comprehensive medical, dental, and vision insurance. * 401(k) retirement plan with company match.

VTrips

Client Success Manager

Saint Petersburg, FL

Participate in development workshops with the Director of Client Success and Property Care Manager ... Comprehensive medical, dental, and vision insurance. * 401(k) retirement plan with company match.

Nuage Designs Inc

Client Success Manager

Miami, FL · On-site

$75K - $78K/yr

The Client Success Manager is the connective tissue between Sales, Operations, and the client. This ... life insurance. • 401(k) with company match. • Paid time off and holiday pay. • The ...

Huzzle

Client Success Manager

Tampa, FL · On-site

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high-impact role focused on onboarding, execution, and client relationship management. This is an ...

Huzzle

Client Success Manager

Tampa, FL · On-site

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high-impact role focused on onboarding, execution, and client relationship management. This is an ...

FIS

Manager, Client Success (CSM)

Jacksonville, FL · Remote

The Client Success Manager is responsible for directly managing a book of strategic or portfolio accounts whilst leading and developing a team of Client Success Managers. This role is responsible for ...

Playbypoint

Senior Client Success Manager

Miami, FL · On-site

As a Senior Client Success Manager, you'll own the ongoing relationships with a portfolio of SMB and strategic accounts, ensuring they get sustained value from our platform, expand their usage ...

Absorb

Client Success Manager

Gibsonton, FL · Remote

It's an environment where collaboration thrives, growth is encouraged, and excellence is recognized." - Jordan Duffy - Senior Manager, Client Success As a Client Success Manager (CSM) at Absorb, you ...

Gartner

Client Success Manager

Fort Myers, FL · On-site +1

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

Gartner

Client Success Manager

Fort Myers, FL · On-site +1

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

Gartner

Client Success Manager

Fort Myers, FL · On-site +1

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

Gartner

Client Success Manager

Fort Myers, FL · On-site +1

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

Gartner

Client Success Manager

Fort Myers, FL · On-site +1

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

FIS

Client Success Manager, Digital

Jacksonville, FL · On-site

The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures ...

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Insurance Client Success Manager information

What are the key skills and qualifications needed to thrive as an Insurance Client Success Manager, and why are they important?

To thrive as an Insurance Client Success Manager, you need a solid understanding of insurance products, client relationship management, and often a bachelor's degree in business or a related field. Familiarity with CRM software, policy management systems, and possibly insurance licensing are typically required. Exceptional communication, problem-solving, and empathy help build strong client relationships and resolve issues proactively. These skills ensure client retention, satisfaction, and effective delivery of insurance solutions in a competitive market.

How does an Insurance Client Success Manager typically collaborate with other departments to support client needs?

Insurance Client Success Managers work closely with teams such as underwriting, claims, and sales to ensure clients receive comprehensive and timely support. They often act as a liaison, communicating client feedback and requirements to relevant departments, and coordinating efforts to resolve issues or implement new services. This collaborative approach helps build strong client relationships and ensures that client concerns are addressed promptly, contributing to high satisfaction and retention rates.

What are Insurance Client Success Managers?

Insurance Client Success Managers are professionals who act as the main point of contact between insurance companies and their clients. They ensure clients have a positive experience by addressing their needs, resolving issues, and helping clients understand their insurance products and services. Their responsibilities often include onboarding new clients, managing renewals, and identifying opportunities to upsell or cross-sell additional products. They play a critical role in maintaining client satisfaction and retention for insurance agencies.

What is the difference between Insurance Client Success Manager vs Insurance Account Executive?

AspectInsurance Client Success ManagerInsurance Account Executive
Primary FocusEnsuring client satisfaction, retention, and ongoing supportAcquiring new clients and managing sales processes
Work EnvironmentCustomer service, account management, client communicationSales, prospecting, client meetings
Required CredentialsInsurance licenses, customer service skills, industry knowledgeInsurance licenses, sales skills, industry knowledge
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, carriers

While both roles require insurance licenses and industry knowledge, the Insurance Client Success Manager focuses on maintaining client relationships and ensuring satisfaction, whereas the Insurance Account Executive emphasizes acquiring new clients and driving sales. Understanding these differences helps job seekers target the right roles in the insurance industry.

What are popular job titles related to Insurance Client Success Manager jobs in Florida? For Insurance Client Success Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Insurance Client Success Manager jobs in Florida look for? The top searched job categories for Insurance Client Success Manager jobs in Florida are:
What cities in Florida are hiring for Insurance Client Success Manager jobs? Cities in Florida with the most Insurance Client Success Manager job openings:
Insurance Client Success Manager jobs near you
Infographic showing various Insurance Client Success Manager job openings in Florida as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 92% Full Time, 5% Part Time, and 1% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Client Success Manager

eMed LLC

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Client Success Manager
Location: Miami, FL or Chicago, IL
About eMed
eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments, unions, and payers to deliver innovative solutions that improve health outcomes and reduce healthcare costs. Our GLP-1 weight management program combines at-home diagnostics with telehealth services to identify, onboard, and support patients - driving sustained outcomes through continuous care and adherence support.
Job Summary
We are looking for a client-obsessed Client Success Manager to join our growing Client Success team. This role is responsible for managing a portfolio of eMed's B2B clients, providing white-glove service and proactive support to ensure client satisfaction, retention, and growth. As a key point of contact, you will work cross-functionally to implement client programs, track performance, and deliver measurable outcomes that reinforce eMed's value as a strategic partner.
Essential Duties & Responsibilities
  • Serve as the primary day-to-day contact for assigned clients, delivering high-touch, concierge-level service.
  • Own the full client lifecycle, including onboarding, implementation, performance monitoring, expansion, and renewal support.
  • Act as a trusted advisor to clients by understanding their goals, business drivers, and success metrics.
  • Coordinate across internal teams (e.g., Clinical, Operations, Marketing, Product) to ensure timely delivery and execution of client initiatives.
  • Proactively identify and resolve client issues, anticipating needs and providing strategic recommendations.
  • Deliver regular performance reports, dashboards, and data-driven insights that demonstrate ROI and program impact.
  • Support the Client Success leadership team with strategic planning, client growth opportunities, and account health metrics.
  • Ensure timely and accurate documentation of all client interactions, feedback, and milestones within CRM systems (e.g., Salesforce).
  • Participate in client QBRs, presentations, and check-ins as needed.
  • Stay current on eMed products, services, and industry trends to best support client needs.
  • Leverage AI-powered tools to streamline reporting, automate routine workflows, and free up time for higher-value client engagement.

Knowledge, Skills, & Abilities
  • Ability to manage multiple clients and priorities in a fast-paced, high-growth environment.
  • Strong communication, relationship-building, and project management skills.
  • High attention to detail, responsiveness, and problem-solving ability.
  • Experience with CRM tools (e.g., Salesforce), client reporting, and account health tracking.

Qualifications
  • Bachelor's degree in Business, Communications, Health Administration or related field (or equivalent experience).
  • 3-5 years of experience in account management, client success, or partner services, preferably in healthcare, benefits, or similar.
  • Proficiency with CRM systems (e.g., Salesforce) and standard productivity tools (Microsoft Office, Google Workspace).
  • Excellent verbal and written communication skills, with the ability to engage and influence executive stakeholders.

Preferred Qualifications
  • Familiarity with healthcare regulations (HIPAA), interoperability standards, and payer/provider ecosystems.
  • Experience using AI tools to improve efficiency, reporting, or client deliverables
  • Project management certification or training (e.g., Six Sigma, PMP, or Agile).
  • Experience with BI tools or working with large datasets.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k with Company Match)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development
  • Catered breakfast and lunch daily, snacks
  • Wellness Resources

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