This role is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry. We are in the process of enhancing our data ...
This role is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry. We are in the process of enhancing our data ...
Bilingual Claims Intake/FNOL/Triage Specialist
Omaha, NE · On-site
$26.76 - $30.80/hr
This role is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry.We are in the process of enhancing our data ...
Bilingual Claims Intake/FNOL/Triage Specialist
Omaha, NE · On-site
$26.76 - $30.80/hr
This role is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry.We are in the process of enhancing our data ...
This role is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry.We are in the process of enhancing our data ...
This role is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry.We are in the process of enhancing our data ...
SeniorTriage Specialist(aka Senior Claims Intake/FNOL Specialist)
Omaha, NE · On-site
$73K - $85K/yr
This is an excellent opportunity for someone who wants to build a long-term career in commercial insurance. Successful employees are well-positioned to advance into future Claims Trainee and Claims ...
SeniorTriage Specialist(aka Senior Claims Intake/FNOL Specialist)
Omaha, NE · On-site
$73K - $85K/yr
This is an excellent opportunity for someone who wants to build a long-term career in commercial insurance. Successful employees are well-positioned to advance into future Claims Trainee and Claims ...
This is an excellent opportunity for someone who wants to build a long-term career in commercial insurance. Successful employees are well-positioned to advance into future Claims Trainee and Claims ...
This is an excellent opportunity for someone who wants to build a long-term career in commercial insurance. Successful employees are well-positioned to advance into future Claims Trainee and Claims ...
Claims Adjuster Trainee
Omaha, NE · On-site
$54K - $57K/yr
As a claims adjuster trainee , you'll learn how to help customers get back on the road after an ... We'll also teach you the insurance stuff - providing in-depth training on property damage and ...
Claims Adjuster Trainee
Omaha, NE · On-site
$54K - $57K/yr
As a claims adjuster trainee , you'll learn how to help customers get back on the road after an ... We'll also teach you the insurance stuff - providing in-depth training on property damage and ...
Senior Triage Specialist (aka Senior Claims Intake/FNOL Specialist)
Omaha, NE · On-site
$73K - $85K/yr
This is an excellent opportunity for someone who wants to build a long-term career in commercial insurance. Successful employees are well-positioned to advance into future Claims Trainee and Claims ...
Senior Triage Specialist (aka Senior Claims Intake/FNOL Specialist)
Omaha, NE · On-site
$73K - $85K/yr
This is an excellent opportunity for someone who wants to build a long-term career in commercial insurance. Successful employees are well-positioned to advance into future Claims Trainee and Claims ...
Claims Adjuster Trainee
Omaha, NE · Hybrid
$54K - $57K/yr
As a claims adjuster trainee , you'll learn how to help customers get back on the road after an ... We'll also teach you the insurance stuff - providing in-depth training on property damage and ...
Claims Adjuster Trainee
Omaha, NE · Hybrid
$54K - $57K/yr
As a claims adjuster trainee , you'll learn how to help customers get back on the road after an ... We'll also teach you the insurance stuff - providing in-depth training on property damage and ...
Minimum of five(5) years of work experience with minimum of three (3) years of insurance claims ... Management, facilitators, trainees, stakeholders, and external parties both in individual ...
Minimum of five(5) years of work experience with minimum of three (3) years of insurance claims ... Management, facilitators, trainees, stakeholders, and external parties both in individual ...
Minimum of five(5) years of work experience with minimum of three (3) years of insurance claims ... Management, facilitators, trainees, stakeholders, and external parties both in individual ...
Minimum of five(5) years of work experience with minimum of three (3) years of insurance claims ... Management, facilitators, trainees, stakeholders, and external parties both in individual ...
Claims Adjuster Trainee - Omaha NE
Omaha, NE · On-site
$54K - $57K/yr
As a claims adjuster trainee , you'll learn how to help customers get back on the road after an ... We'll also teach you the insurance stuff - providing in-depth training on property damage and ...
Claims Adjuster Trainee - Omaha NE
Omaha, NE · On-site
$54K - $57K/yr
As a claims adjuster trainee , you'll learn how to help customers get back on the road after an ... We'll also teach you the insurance stuff - providing in-depth training on property damage and ...
Claims Adjuster Trainee - Omaha NE
Omaha, NE · On-site
$54K - $57K/yr
As a claims adjuster trainee , you'll learn how to help customers get back on the road after an ... We'll also teach you the insurance stuff - providing in-depth training on property damage and ...
Claims Adjuster Trainee - Omaha NE
Omaha, NE · On-site
$54K - $57K/yr
As a claims adjuster trainee , you'll learn how to help customers get back on the road after an ... We'll also teach you the insurance stuff - providing in-depth training on property damage and ...
Workers' Compensation Claims Adjuster
Omaha, NE · On-site
$63K - $81K/yr
However,we are open to considering hiring a less qualified candidate (a Trainee or Associate ... Although Rockwood underwrites general liability insurance and workers' compensation for many types ...
Workers' Compensation Claims Adjuster
Omaha, NE · On-site
$63K - $81K/yr
However,we are open to considering hiring a less qualified candidate (a Trainee or Associate ... Although Rockwood underwrites general liability insurance and workers' compensation for many types ...
Workers' Compensation Claims Adjuster
$63K - $81K/yr
However,we are open to considering hiring a less qualified candidate (a Trainee or Associate ... Although Rockwood underwrites general liability insurance and workers' compensation for many types ...
Workers' Compensation Claims Adjuster
$63K - $81K/yr
However,we are open to considering hiring a less qualified candidate (a Trainee or Associate ... Although Rockwood underwrites general liability insurance and workers' compensation for many types ...
Sales Management Trainee
Lincoln, NE · Hybrid
Arrange a payment method with the applicant. * Follow up on claims filed by clients. * Process all insurance policy requests. * Follow up with clients on scheduled basis for outstanding support.
Quick apply
Sales Management Trainee
Lincoln, NE · Hybrid
Arrange a payment method with the applicant. * Follow up on claims filed by clients. * Process all insurance policy requests. * Follow up with clients on scheduled basis for outstanding support.
Sales Management Trainee
NE · Hybrid
Arrange a payment method with the applicant. * Follow up on claims filed by clients. * Process all insurance policy requests. * Follow up with clients on scheduled basis for outstanding support.
Quick apply
Sales Management Trainee
NE · Hybrid
Arrange a payment method with the applicant. * Follow up on claims filed by clients. * Process all insurance policy requests. * Follow up with clients on scheduled basis for outstanding support.
Sales Management Trainee
NE · Hybrid
Arrange a payment method with the applicant. * Follow up on claims filed by clients. * Process all insurance policy requests. * Follow up with clients on scheduled basis for outstanding support.
Quick apply
Sales Management Trainee
NE · Hybrid
Arrange a payment method with the applicant. * Follow up on claims filed by clients. * Process all insurance policy requests. * Follow up with clients on scheduled basis for outstanding support.
Sales Management Trainee
Kearney, NE · Hybrid
Arrange a payment method with the applicant. * Follow up on claims filed by clients. * Process all insurance policy requests. * Follow up with clients on scheduled basis for outstanding support.
Quick apply
Sales Management Trainee
Kearney, NE · Hybrid
Arrange a payment method with the applicant. * Follow up on claims filed by clients. * Process all insurance policy requests. * Follow up with clients on scheduled basis for outstanding support.
Sales Management Trainee
Lincoln, NE · Hybrid
Arrange a payment method with the applicant. * Follow up on claims filed by clients. * Process all insurance policy requests. * Follow up with clients on scheduled basis for outstanding support.
Quick apply
Sales Management Trainee
Lincoln, NE · Hybrid
Arrange a payment method with the applicant. * Follow up on claims filed by clients. * Process all insurance policy requests. * Follow up with clients on scheduled basis for outstanding support.
Sales Managers needed! WHY INSURANCE? * STABILITY - As population continues to rise so does ... Arrange a payment method. * Follow up on all claims filed by clients. REQUIREMENTS: * A history of ...
Sales Managers needed! WHY INSURANCE? * STABILITY - As population continues to rise so does ... Arrange a payment method. * Follow up on all claims filed by clients. REQUIREMENTS: * A history of ...
Insurance Claims Trainee information
What types of training and mentorship can I expect as an Insurance Claims Trainee?
What are the key skills and qualifications needed to thrive as an Insurance Claims Trainee, and why are they important?
What is the difference between Insurance Claims Trainee vs Insurance Claims Adjuster?
| Aspect | Insurance Claims Trainee | Insurance Claims Adjuster |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications | High school diploma; often requires licensing and certifications |
| Work Environment | Training programs, office settings, supervised tasks | Fieldwork, office, or a combination; independent decision-making |
| Employer & Industry Usage | Entry-level training within insurance companies | Full-time professional role handling claims processing and settlement |
The main difference is that an Insurance Claims Trainee is an entry-level position focused on learning and training, while an Insurance Claims Adjuster is a fully qualified professional responsible for evaluating and settling claims. Trainees typically undergo training and supervision, whereas Adjusters work independently with licensing and experience.
What does an Insurance Claims Trainee do?

Bilingual Claims Intake/FNOL/Triage Specialist
Omaha, NE • On-site
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 2 days ago
American National Insurance rating
7.1
Based on 14 frontline employees who took The Breakroom Quiz
228th of 281 rated insurance
Job description
Argo Group
Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.
Job Description
Business Title(s): Bilingual Claims Intake/FNOL/Triage Specialist
Employment Type: Full-Time
FLSA Status: Non-Exempt
Location: In-Office
Summary:
We are looking for a highly capable Bilingual Triage Specialist to join our team in Omaha, Chicago, or Los Angeles. Alternatively, we can also fill this role in our Albany, New York City or Richmond, VA offices. The position works to diligently and quickly set up and assign new claims as our customers report them. This role is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry. We are in the process of enhancing our data capture capabilities in order to improve operational efficiency, strengthen our process governance, and enable more data driven decision making. We intend to implement a Large Language Model (LLM) that will transform the way the Triage Team performs its work. This is an ideal opportunity for candidates with experience or interest in hands-on AI implementation to modernize operations.
Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.
This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.
Essential Responsibilities:
- Under technical direction and within standard limits and authority provide clerical support to claims adjusters to facilitate timely and accurate intake and assignment of commercial claims.
- Update new and existing claims in claims database and contact brokers as needed.
- Screen all incoming phone calls, assess and assign out to proper party.
- Prepare written correspondence
- Print attached backup documentation/invoice and mail checks.
- Electronic and paper filing as needed.
- Determining coverage and adjuster assignment.
- Investigating the claim - this requires calling the claimant, insured
- Processing mail and prioritizing workload.
- Technical information gathering through ordering reports, contacting police departments for vehicle/ equipment recovery.
- Responsible for telephone calls from various parties (insured, claimant, etc.).
- Have an appreciation and passion for strong claim management.
Qualifications / Experience Required:
- Knowledge of Service Center policies and guidelines, as well as an exceptional Customer Service focus obtained through:
- One year insurance experience (required). General knowledge of commercial insurance required.
- A high school diploma (or equivalent) and 3 years' prior relevant work experience; or
- A vocational or technical education with at least one year of relevant work experience.
- Bachelor's degree from an accredited university is strongly preferred.
- Experience working with Guidewire and/or ClaimsCenter strongly preferred, but not required.
- Experience creating structured and clear prompts deliver accurate and reliable results from a LLM is preferred but not required.
- The ability to communicate clearly on the telephone is crucial. The ability to read and write both English and Spanish fluently is required.
- Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
- A strong sense of accountability and pride in completing an excellent work product.
- An eagerness and desire to learn the Triage claims function with the intent of becoming a Claims Adjuster.
- Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback.
- Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease.
- Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
- Intellectual curiosity - the ability to consistently consider all options and is not governed by conventional thinking.
- Client focus - the ability to effectively determine specific client needs and to provide value added solutions.
- Strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.
- A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
- Finding a way to achieve success through adversity.
- Being solution (not problem) focused
- Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
- Detail oriented with initiative.
- Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.
- Excellent analytical skills.
- Proficient in the use of computer programs, including Word, Excel, and Outlook.
The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.
- Richmond Pay Range: $26.76 - $30.80 per hour ($55,651.20- $64,066.20 annualized)
- Albany and Chicago Pay Range: $29.29 - $33.88 per hour ($60,924.60 - $70,461.60 annualized)
- Los Angeles and New York City Pay Range: $32.04 -$37.11 per hour ($66,646.80 - $77,193.60 annualized)
About Working in Claims at Argo Group
- Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
- Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.
- We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.
- Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
- We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.
PLEASE NOTE:
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.
Benefits and Compensation
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
Core Values
At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we apsire to be - guiding how we work, how we lead and how we succeed.
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