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Insurance Claims Processing Jobs in Indiana (NOW HIRING)

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In order for your application to be correctly processed please sign-in before you apply Internal ... Job Title Commercial Insurance Analyst, Claims Insights - Remote Requisition Number R7770 ...

InvigorateHR

Pension Claims Processor

Indianapolis, IN

$19 - $21/hr

Competitive Salary: $19-$21/hrcommensurate with experience * 100% Employer-Paid Health Insurance ... Participant Services & Retirement Processing * Serve as the primary point of contact for plan ...

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Group1001

Annuity Claims Manager

Zionsville, IN · Hybrid

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to ... Manage and coach a team of annuity claims processors and reviewers * Set performance goals, conduct ...

Group1001

Annuity Claims Manager

Zionsville, IN · On-site

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to ... Manage and coach a team of annuity claims processors and reviewers * Set performance goals, conduct ...

InterSources

Senior EDI Developer

Indianapolis, IN

Phone and in-person No of submissions: 1 No of Positions: 1 The Indiana Department of Health (IDOH) is seeking an EDI expert in order to maintain and advance its health insurance claims processing ...

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Insurance Claims Processing information

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are the key skills and qualifications needed to thrive in Insurance Claims Processing, and why are they important?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.
What are popular job titles related to Insurance Claims Processing jobs in Indiana? For Insurance Claims Processing jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Processing jobs in Indiana look for? The top searched job categories for Insurance Claims Processing jobs in Indiana are:
Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 81% In-person, 7% Hybrid, and 12% Remote job distribution.
Claims Specialist - Truck Dealership Program

Claims Specialist - Truck Dealership Program

Shepherd Insurance LLC

Carmel, IN

Other

Posted 17 days ago

Job description

Description

This is an ideal opportunity to work at a growing organization with a strong family culture. Shepherd Insurance is a privately-owned insurance agency that has delivered risk management solutions since 1977. With a wide variety of insurance and financial products, we are among the largest independent agencies in the country.


As a Claims Specialist in the Shepherd family, you will assist the Truck Dealership Program service team and insurance advisors in the handling and processing of claims with Agency procedures and guidelines. With a positive attitude and excellent attention to detail and ability to problem solve, the Claims team also provides customer service to clients as assigned and requested.


ROLES AND RESPONSIBILITIES:

  • Provide positive, prompt, accurate, and courteous service to account managers and clients, as necessary.
  • Serve as a primary contact for truck dealership clients on claims situations. 
  • Maintain electronic and/or paper claims files in an orderly, up-to-date manner.
  • Reporting new claims to insurance carriers. 
  • Maintain a suspense system to follow up on outstanding claims, correspondence, reports and necessarily follow up items. 
  • Maintain and facilitate as needed, ongoing communication with clients and carriers regarding claims, claims status or administrative needs. 
  • Use discretion, independent judgement, and management in claim handling and claims litigation aligning with agency policy and procedures.
  • Update active claims spreadsheets.
  • Serve as an advocate to clients and internal team to resolve claims efficiently and effectively. 
  • Maintain consistent communication with clientele to serve as a resource at time of claim, but also during day-to-day operations. 
  • Perform special projects as assigned including, but not limited to claim investigation on incidents, file management, etc.
  • Perform other related duties as assigned.

Requirements

REQUIRED SKILLS/ABILITIES:

  • Ability to travel as necessary to client meetings and office locations. 
  • Professional designations specific to claims or underwriting or a desire to acquire advanced insurance designations.
  • Familiar in a variety of computer software applications including Microsoft Office products (Word, Excel, Outlook, PowerPoint), agency & document managing system. 

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Education requirement: High school diploma or equivalent (GED) is required. College degree is preferred, not necessary. 
  • Experience: At least three (3) to five (5) years' experience in similar position is desirable.

WORKING CONDITIONS/PHYSICAL DEMANDS

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

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