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Insurance Claims Processing Jobs in Plainfield, IN

Tmhcc

CTP Claims Examiner

Carmel, IN · Hybrid

In this role, you will be responsible for investigating, evaluating, and processing travel insurance claims while delivering exceptional customer service. You'll work closely with claimants, healt ...

Tokio Marine HCC

CTP Claims Examiner

Carmel, IN · On-site

In this role, you will be responsible for investigating, evaluating, and processing travel insurance claims while delivering exceptional customer service. You'll work closely with claimants, healt ...

Carrier

Claims Specialist

Indianapolis, IN · On-site

$64K - $129K/yr

This individual will be the main point of contact / escalation point for freight claims process ... Life Insurance and Accidental Death and Dismemberment * Tax-Advantaged Accounts: Health Savings ...

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All JobsInsurance Claims Processing JobsInsurance Claims Processing Jobs in Plainfield, IN

Insurance Claims Processing information

See Plainfield, IN salary details

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How much do insurance claims processing jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for insurance claims processing in Plainfield, IN is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.00 per hour, depending on experience, location, and employer.

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are the key skills and qualifications needed to thrive in insurance claims processing?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

How to get a job as an insurance claims processor?

To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary training or certifications in insurance or claims processing. Relevant skills include attention to detail, communication, and familiarity with claims management software. Gaining experience through internships or entry-level positions can improve job prospects, and some employers may require background checks or specific licensing depending on the state or company policies.

Is insurance claims processing a stressful job?

Insurance claims processing can be a stressful job due to tight deadlines, high workload, and the need for accuracy in evaluating claims. It often requires strong attention to detail, communication skills, and the ability to handle difficult customer interactions, which can contribute to job-related stress.

What does an insurance claims processing do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage and payout amounts. They verify policy details, gather necessary documentation, and ensure claims are processed accurately and efficiently, often using claims management software. Attention to detail and knowledge of insurance policies are essential for this role.
Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in Plainfield, IN as of July 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $45,579 per year, or $21.9 per hour.

Life & DI Claims Examiner II

Renaissance Life and Health Insurance Company of America

Indianapolis, IN • Remote

$27 - $29/hr

Full-time

Posted 10 days ago

Job description

Job Title:

Life & DI Claims Examiner II

Number of Positions:

1

Location:

Indianapolis, IN

Location Specifics:

Fully Remote

Job Summary:

Renaissance Benefits is seeking an experienced Life and Disability Claims Examiner to join our growing team!

At Renaissance, the Life & DI Claims Examiner II is responsible for evaluating and processing group insurance claims for payment or denial according to the terms and conditions of each policy. In addition, the Life & DI Claims Examiner II is responsible for handling more complex processing issues such as long-term disability claims, provide backup and processing support for team members and assist with department projects as needed.

What will this role entail?

  • Review submitted claims to ensure proper guidelines have been followed and eligibility requirements have been met. Contact group policyholders, beneficiaries or other third parties for missing information.

  • Consult with other professionals, such as management, senior team members, and other available resources, on complex claims.

  • Communicates with the claimants and employers to set expectations regarding return to work or claim status and next steps. Communicates clearly with claimant and client on all aspects of claims process either by phone and/or written correspondence. Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.

  • Determines benefits due, makes timely claims determinations, payments/approvals and adjustments

  • Investigate claims. Search database to obtain background information and interview claimants and witnesses. Consult police, hospital records and policy files to verify information reported in a claim.

  • Calculate and authorize the appropriate payment for claim or refer to manager for additional review.

  • Focus predominantly on long-term disability claims processing.

  • Assist in handling claims with suspected fraudulent or criminal activity. Access personal information and past claims histories to establish whether a claimant has ever attempted insurance fraud.

  • Answer verbal and written inquires and customer service queued calls on Group claims from insureds, group policy holders, agents, physicians, hospital attorneys, Workers' Compensation Board, Workers' Compensation carriers, State agencies, other insurance carriers, TPA's, Reinsurers and internal staff.

  • Respond to requests for information or return calls within established service guidelines.

  • Adheres to determined quality standards for the handling of calls and written inquiries.

  • Other duties and responsibilities as needed or assigned.

Minimum Requirements:

  • Associate's degree in business required, bachelor's degree preferred

  • 2-4 years of related industry experience preferred

  • Disability and/or life insurance claims administration experience strongly preferred

  • Knowledge of ERISA regulations, statutory disability claims administration, required offsets and deductions, disability duration and medical management practices and Social Security application procedures strongly preferred

  • Basic proficiency in Microsoft Word/Office Suite required

  • Intermediate proficiency in Microsoft Excel required

  • Experience with claims management systems and electronic/paperless claims processing strongly preferred.

  • Ability to perform work accurately and thoroughly

  • Ability to pay close attention to detail

  • Ability to prioritize and organize a heavy workload

Pay Range: $27.00-29.00/hour

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

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