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Insurance Case Manager Jobs in Massachusetts (NOW HIRING)

South Shore Health

Case Manager

Weymouth, MA · On-site

$117K - $170K/yr

The Case Manager is on-site and available seven (7) days a week as well as holidays and, therefore ... Explains UR process and insurance coverage requirements. Obtains physician written concurrence when ...

South Shore Health

Case Manager

Weymouth, MA · On-site

$117K - $170K/yr

The Case Manager is on-site and available seven (7) days a week as well as holidays and, therefore ... Explains UR process and insurance coverage requirements. Obtains physician written concurrence when ...

South Shore Health

Per Diem Case Manager

Weymouth, MA · On-site

$59.42 - $86.20/hr

Explains UR process and insurance coverage requirements. Obtains physician written concurrence when ... The RN Case Manager is an important resource in preventing delayed discharges of observation ...

South Shore Health

Per Diem Case Manager

Weymouth, MA · On-site

$59.42 - $86.20/hr

Explains UR process and insurance coverage requirements. Obtains physician written concurrence when ... The RN Case Manager is an important resource in preventing delayed discharges of observation ...

South Shore Health

Per Diem Case Manager

Weymouth, MA · On-site

$59.42 - $86.20/hr

Explains UR process and insurance coverage requirements. Obtains physician written concurrence when ... The RN Case Manager is an important resource in preventing delayed discharges of observation ...

South Shore Health

RN Case Manager per-diem

Weymouth, MA · On-site

$59.42 - $86.20/hr

Explains UR process and insurance coverage requirements. Obtains physician written concurrence when ... The RN Case Manager is an important resource in preventing delayed discharges of observation ...

South Shore Health

RN Case Manager per-diem

Weymouth, MA · On-site

$59.42 - $86.20/hr

Explains UR process and insurance coverage requirements. Obtains physician written concurrence when ... The RN Case Manager is an important resource in preventing delayed discharges of observation ...

South Shore Health

RN Case Manager per-diem

Weymouth, MA · On-site

$59.42 - $86.20/hr

Explains UR process and insurance coverage requirements. Obtains physician written concurrence when ... The RN Case Manager is an important resource in preventing delayed discharges of observation ...

South Shore Health

RN Case Manager per-diem

Weymouth, MA · On-site

$59.42 - $86.20/hr

Explains UR process and insurance coverage requirements. Obtains physician written concurrence when ... The RN Case Manager is an important resource in preventing delayed discharges of observation ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Massachusetts

Insurance Case Manager information

See Massachusetts salary details

$35.5K

$55.5K

$80.8K

How much do insurance case manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for insurance case manager in Massachusetts is $55,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $64,400.00 per year, depending on experience, location, and employer.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.
More about Insurance Case Manager jobs
What are popular job titles related to Insurance Case Manager jobs in Massachusetts? For Insurance Case Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Insurance Case Manager jobs in Massachusetts look for? The top searched job categories for Insurance Case Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Insurance Case Manager jobs? Cities in Massachusetts with the most Insurance Case Manager job openings:
Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Massachusetts as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $55,525 per year, or $26.7 per hour.

Case Manager Individual Shelter

ServiceNet

Pittsfield, MA • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

ServiceNet rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Dental insurance
  • Health insurance
  • 401(k)
  • 401(k) matching
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance

Case Manager
Division: Shelter and Housing
Full-Time
Location: Pittsfield, MA
Schedule: Monday-Friday
Pay Rate: $21.00/hour
Position Summary
ServiceNet is seeking a compassionate and resourceful Case Manager to support individuals experiencing homelessness at our Individual Shelter in Pittsfield, MA. As part of our Shelter and Housing Division, you will play a critical role in helping guests stabilize their lives, connect with vital community services, and make a successful transition into permanent housing.
Key Responsibilities
As the Shelter Case Manager, you will:
  • Conduct intakes and assessments for guests upon entry to the program
  • Provide ongoing case management throughout each guest’s stay and during their transition to stable housing
  • Engage individuals in the local community who have experienced homelessness and offer case management services as needed
Qualifications
  • At least one year of experience working with individuals experiencing low income, mental health conditions, and/or addiction
  • Knowledge of social service agencies in the Berkshire County area
  • High school diploma or equivalent, with additional training equivalent to two years of college
  • Valid driver’s license, personal vehicle, and acceptable motor vehicle record
Benefits: 
  • Paid orientation and trainings.  
  • Generous time-off package. 
  • Comprehensive health and dental insurance plans.  
  • 403(B)-retirement plan, with employer matching.  
  • Long-term disability benefits; paid life insurance. 
  • Advancement opportunities; tuition assistance; and several more benefit options. 

Want to learn more about ServiceNet?
https://www.servicenet.org/ 
 
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.  
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