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Insurance Call Center Jobs in Dallas, TX (NOW HIRING)

Senske Lawn and Tree Care

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying

Research Medical Center

Call Center Agent

Plano, TX · On-site

$14.50 - $19/hr

Medical Office Specialist Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering

Parkridge Medical Center

Call Center Agent

Plano, TX · On-site

$14.50 - $19/hr

Medical Office Specialist Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering

New

Lewis-Gale Medical Center

Call Center Agent

Plano, TX · On-site

$14.50 - $19/hr

Medical Office Specialist Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering

New

LBU Community Clinic

Call Center Agent

Dallas, TX

$14.75 - $19.50/hr

Bold. Purpose‑Driven. Heart‑Led. Join an organization where compassion is our culture, community is our calling, and YOU are valued at the center of it all! What this means FOR YOU: * PTO accrual

LBU Community Clinic

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Bold. Purpose‑Driven. Heart‑Led. Join an organization where compassion is our culture, community is our calling, and YOU are valued at the center of it all! What this means FOR YOU: * PTO accrual

LBU Community Clinic

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Bold. Purpose‑Driven. Heart‑Led. Join an organization where compassion is our culture, community is our calling, and YOU are valued at the center of it all! What this means FOR YOU: * PTO accrual

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Showing results 21-40

All JobsInsurance Call Center JobsInsurance Call Center Jobs in Dallas, TX

Insurance Call Center information

See Dallas, TX salary details

$10

$17

$24

How much do insurance call center jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for insurance call center in Dallas, TX is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.85 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Dallas, TX?

The most popular types of Insurance Call Center jobs in Dallas, TX are:

What are popular job titles related to Insurance Call Center jobs in Dallas, TX?

For Insurance Call Center jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Dallas, TX look for?

The top searched job categories for Insurance Call Center jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Insurance Call Center jobs?

Cities near Dallas, TX with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,418 per year, or $17 per hour.

Call Center Agent

Senske Lawn and Tree Care

Coppell, TX • On-site

$18 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
RESPONSIBILITIES:
  • Speaks with customers to answer product and service questions and suggest information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed
  • Build sustainable relationships with customers
QUALIFICATIONS:
  • High School Diploma
  • 2+ years of experience in a customer service/call center setting
  • Strong phone and verbal communication skills
  • Strong active listening skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to talk on the phone and type on the keyboard simultaneously
WE OFFER:
  • Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well.
  • Affordable health care packages that include medical, dental, vision and life insurance
  • 401K, PTO, Company Paid Holidays, Paid Vacation
  • Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career - we promote from within!
  • Do you want to work with your friend? We offer a referral bonus!
  • Fun team celebrations year-round!

This is a non-exempt, hourly position with a pay range of $18-$22 per hour, depending on experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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