ZipRecruiter

Log In

1

Insurance Call Center Jobs in Georgia (NOW HIRING)

Surgery Partners

Call Center Representative

Newnan, GA

$14.50 - $18/hr

M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for ... Life Insurance * PTO * 401(k) retirement plan with a company match * And more! Equal Employment ...

Surgery Partners

Call Center Representative

Newnan, GA · On-site

$14.50 - $18/hr

M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for ... Life Insurance * PTO * 401(k) retirement plan with a company match * And more! Equal Employment ...

MatrixCare

Supervisor, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Supervisor, Call Center is accountable for the leadership of the customer ... insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA ...

ResMed

Supervisor, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Supervisor, Call Center is accountable for the leadership of the customer ... insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA ...

Resmed

Supervisor, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Supervisor, Call Center is accountable for the leadership of the customer ... insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA ...

next page

Showing results 1-20

All JobsInsurance Call Center JobsInsurance Call Center Jobs in Georgia

Insurance Call Center information

See Georgia salary details

$8

$14

$21

How much do insurance call center jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for insurance call center in Georgia is $14.54, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $16.06 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Georgia? The most popular types of Insurance Call Center jobs in Georgia are:
What are popular job titles related to Insurance Call Center jobs in Georgia? For Insurance Call Center jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Georgia look for? The top searched job categories for Insurance Call Center jobs in Georgia are:
What cities in Georgia are hiring for Insurance Call Center jobs? Cities in Georgia with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
38869 | Call Center Representative

38869 | Call Center Representative

Brilliant Staffing

Atlanta, GA • On-site

$20 - $23/hr

Other

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Job Description
Job Title: Call Center Representative
Location: Tampa, FL or Lenexa, KS (100% Onsite)
Pay Range: $20/HR-$23/HR (Based on Experience & Qualifications)
Benefits: Health, dental, and vision insurance. 401(k)
Role Overview:
Brilliant Financial Staffing has been engaged in the search for a Call Center Representative for our client in the emergency restoration and mitigation services industry. This is a contract opportunity with the potential for contract-to-hire consideration based on performance and business needs. Due to continued growth, our client is building a brand-new U.S.-based call center operation and is seeking dependable professionals to join the team.
The Call Center Representative will be responsible for handling inbound service calls from customers experiencing water, fire, or other emergency property damage situations. This role requires strong communication skills, attention to detail, and the ability to remain calm and professional during high-pressure situations. The ideal candidate will be available to interview and start ASAP.
Key Responsibilities:
  • Answer inbound calls from customers requiring emergency water mitigation and restoration services
  • Gather and document critical job and customer information accurately
  • Coordinate service requests and dispatch information to appropriate teams
  • Follow established scripts, workflows, and brand-specific procedures
  • Maintain accurate records within CRM and communication systems
  • Communicate with customers, technicians, and internal departments regarding service updates
  • Monitor active jobs and provide status updates as needed
  • Escalate urgent or unresolved customer concerns appropriately
  • Assist with order entry and coordination between multiple departments
  • Support departmental goals related to response times, service quality, and customer satisfaction
  • Perform administrative and operational tasks as assigned
Qualifications:
  • 1+ years of call center, customer service, dispatch, or coordination experience required
  • Excellent verbal and written communication skills
  • Ability to remain calm and professional during emergency or high-stress situations
  • Strong attention to detail and ability to follow structured processes
  • Excellent multitasking, organizational, and problem-solving skills
  • Reliable attendance and dependable work ethic
  • Comfortable using Microsoft Outlook, Teams, RingCentral, CRM systems, and Excel spreadsheets
  • Standard computer and data entry skills required

If you or anyone you know is qualified and interested, please apply immediately.
Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Apply