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Insurance Associate Jobs in Buffalo, NY (NOW HIRING)

Livingston Associates

Warehouse Associate

Buffalo, NY · On-site

$18 - $25/hr

Warehouse Associate Wonder Windows, Showers, and Baths is a 60+ year old, family owned, home ... Health, Dental and Vision insurance * Employee discount * Paid time off * Referral program

Livingston Associates

Warehouse Associate

Buffalo, NY

$18 - $25/hr

The Warehouse Associate will assist in the daily operations of the warehouse for both divisions of ... Health, Dental and Vision insurance * Employee discount * Paid time off * Referral program

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Insurance Associate information

See Buffalo, NY salary details

$25.2K

$65K

$140K

How much do insurance associate jobs pay per year?

As of Aug 8, 2026, the average yearly pay for insurance associate in Buffalo, NY is $65,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $75,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance associate?

To thrive as an Insurance Associate, you need a solid understanding of insurance products, policy administration, and basic financial principles, typically backed by a relevant degree or prior experience in insurance or customer service. Familiarity with insurance management software, CRM systems, and sometimes state insurance licensing is often required. Strong interpersonal communication, attention to detail, and problem-solving skills help you excel in client interactions and policy management. These skills ensure accurate policy processing, regulatory compliance, and high-quality customer service in a competitive industry.

What are some common challenges insurance associates face when assisting clients, and how can these be managed effectively?

Insurance Associates often encounter challenges such as explaining complex policy details to clients, managing a high volume of inquiries, and keeping up with frequent regulatory changes. To manage these, it's helpful to develop strong communication and organizational skills, stay updated through ongoing training, and use digital tools provided by the agency. Collaborating closely with underwriters, claims adjusters, and senior agents can also provide valuable support and insights for handling client needs efficiently.

What is the difference between Insurance Associate vs Insurance Agent?

AspectInsurance AssociateInsurance Agent
CertificationsTypically requires licensing and insurance-related certificationsRequires licensing; may need additional state-specific licenses
Work EnvironmentOffice-based, supporting insurance sales and customer serviceField-based, meeting clients and selling policies
Employer & Industry UsageCommon in insurance companies and agencies for support rolesIndependent or agency-based sales roles in insurance industry
Primary FocusSupporting insurance operations, customer service, and policy processingSelling insurance policies and acquiring new clients

Insurance Associates typically support insurance operations and customer service within companies, requiring relevant licenses. Insurance Agents focus on selling policies directly to clients and often work in the field. Both roles require licensing, but their primary functions and work environments differ.

What are the most commonly searched types of Insurance jobs in Buffalo, NY? The most popular types of Insurance jobs in Buffalo, NY are:
What are popular job titles related to Insurance Associate jobs in Buffalo, NY? For Insurance Associate jobs in Buffalo, NY, the most frequently searched job titles are:
What job categories do people searching Insurance Associate jobs in Buffalo, NY look for? The top searched job categories for Insurance Associate jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for Insurance Associate jobs? Cities near Buffalo, NY with the most Insurance Associate job openings:
Insurance Associate jobs near you

Insurance Customer Service Representative (Branch)

AAA Member's Insurance Agency of Western

Buffalo, NY

$21 - $25/hr

Full-time

Re-posted 2 days ago

Job description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

  • Medical, Dental, Life and AD&D Insurance
  • Flexible work schedules
  • Pre-Tax & Roth 401(k) plan with company match
  • Health Spending Accounts with company contribution & Flexible Spending Accounts
  • Company Paid Short-term & Long-term disability
  • Paid time off
  • Tuition reimbursement & company-paid training programs
  • FREE AAA membership & travel / product discounts
  • Paid Volunteer Time Off
Job Responsibilities35%

Customers Helped: Efficiently assist customers through a variety of touchpoints including work activities, walk-ins, & phone calls. Ensure customer needs are met promptly & effectively and proactively address & resolve any issues by offering solutions tailored to their specific situations. Strive to resolve inquiries during the first interaction to enhance customer satisfaction.

30%

Answer Rate: Maintain and/or exceed outlined expectations for phone queue availability to ensure customers are assisted in a timely manner.

25%Quality: Ensure each customer is properly verified to maintain privacy & security standards. Accurately documents all interactions and transactions related to policies, customers, carriers, and third-party touchpoints. Ensure clarity and completeness in all records. Attach all email & policy paperwork communications to the relevant policy in the appropriate system, ensuring easy access and traceability. Consistently demonstrate AAA Core Values in every interaction, fostering trust and reliability. Deliver an exceptional Member experience by addressing customer needs promptly, professionally, and empathetically.10%

New Members: Offer a Club focused sales approach & continuously promote all Club products/services. Effectively sell AAA memberships to meet/exceed outlined expectations.

Job Specific Requirements
  • Responsible to obtain and maintain the required license or certification in an active status
  • Able to display working knowledge of carrier offerings, processes, and requirements
  • Ability to work evenings, weekends, & events as required by business need/Leadership directive
  • Working knowledge of computer software and ability to effectively navigate multiple systems
  • Ability to operate independently and display proficiency in minimization of errors & problem solving
  • Must be able to resolve problems and work under pressure to diffuse member concerns
  • Work under pressure during periods of high volume
  • Ability to multitask in various areas of insurance sales and service
Physical Requirements
  • Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
  • Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
  • Must be able to lift, carry, push, pull a maximum of 30 lbs

Starting pay range: $21/hr - $25/hr

This position does not offer visa sponsorship now or in the future.

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